Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Enhancing Government Services in Indonesia’s Digital Era

Getting your Trinity Audio player ready...

Indonesia remains committed to transforming its public services digitally. In this regard, the Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) continued monitoring and evaluating the implementation of the Electronic-Based Government System (SPBE). Not only monitoring, but the PANRB Ministry is currently making efforts to capture the direct impacts and benefits experienced by SPBE users through the SPBE Implementation Needs and Satisfaction Survey in 2023.

Image credits:

“The SPBE Implementation Needs and Satisfaction Survey significantly contributes to driving policies and governance in the implementation of SPBE, especially in the government sector, both at the Central and Regional levels, serving as a benchmark in achieving the goals of SPBE to provide quality government services in the areas of government administration and public services,” said Eddy Syah Putra, Acting Secretary of the Deputy for Institutional and Organisational Affairs at the PANRB Ministry.

Eddy explained that until now, the PANRB Ministry has yet to be able to measure the direct impacts and benefits experienced by SPBE users. Therefore, there is a need for a measuring tool to assess the usefulness of SPBE implementation for the government precisely and to what extent it provides satisfaction to the public receiving government services in general.

In a meeting attended by several government agencies, the sampling survey in the Aceh region targeted SPBE services through sampling applications, namely the Regional Government Information System (SIPD) managed by the Ministry of Home Affairs; the Electronic Procurement System (SPSE) managed by the Procurement Policy Agency for Goods/Services (LKPP); Online Single Submission (OSS) managed by the Ministry of Investment/BKPM; Smart Integrated Licensing Services Application (SiCantik) managed by the Ministry of Communication and Informatics; as well as other integrated public service applications in the licensing field used by local governments.

“We envision that this activity becomes a synergistic step in strengthening the coherence of SPBE implementation, as well as a concrete step in national development for Indonesia Maju (Indonesia Progresses),” he added.

The electronic-based government system is a revolutionary step for Indonesia in transforming traditional bureaucracy towards efficiency, transparency, and greater participation from the public. The electronic-based government system, or e-government, refers to using information and communication technology (ICT) to provide public services, facilitate interactions between the government and citizens, and manage various administrative processes more efficiently through cutting-edge technologies.

Image credits:

This technology includes various applications such as government websites, e-procurement platforms, population data management systems, online services, etc. In the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek) itself, there are several implementations of electronic-based services, including the Electronic Official Letter System (SINDE), SPASIKITA, Human Resources Application, and several platforms from other ministries that we use, such as Molk for financial reporting, SAKTI for financial matters, and recording state budget expenditures, among others.

Before the implementation of SPBE in Indonesia, each region was required to access public services individually. In response to this, the regional governments began restructuring the use of applications in all service sectors in Regional Agencies (OPD) to be accessible through a single portal and integrated.

Some regional heads mentioned, “With the integration of all these applications, we believe it will make it easier for the public to access public services and disseminate needed information. Because, in the future, people will only need to access SPBE.”

Eddy emphasised that introducing the electronic-based government system is a crucial milestone in accelerating bureaucracy towards more efficient and transparent governance. Adopting this technology is essential in responding to the public’s demands for better services, easy access, and more responsive government.

However, it should be noted that the success of the implementation of this system depends on adequate technological infrastructure, strong protection of personal data, and awareness of the challenges that may arise on the journey towards successful electronic-based governance.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.