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Indonesia remains committed to transforming its public services digitally. In this regard, the Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) continued monitoring and evaluating the implementation of the Electronic-Based Government System (SPBE). Not only monitoring, but the PANRB Ministry is currently making efforts to capture the direct impacts and benefits experienced by SPBE users through the SPBE Implementation Needs and Satisfaction Survey in 2023.
“The SPBE Implementation Needs and Satisfaction Survey significantly contributes to driving policies and governance in the implementation of SPBE, especially in the government sector, both at the Central and Regional levels, serving as a benchmark in achieving the goals of SPBE to provide quality government services in the areas of government administration and public services,” said Eddy Syah Putra, Acting Secretary of the Deputy for Institutional and Organisational Affairs at the PANRB Ministry.
Eddy explained that until now, the PANRB Ministry has yet to be able to measure the direct impacts and benefits experienced by SPBE users. Therefore, there is a need for a measuring tool to assess the usefulness of SPBE implementation for the government precisely and to what extent it provides satisfaction to the public receiving government services in general.
In a meeting attended by several government agencies, the sampling survey in the Aceh region targeted SPBE services through sampling applications, namely the Regional Government Information System (SIPD) managed by the Ministry of Home Affairs; the Electronic Procurement System (SPSE) managed by the Procurement Policy Agency for Goods/Services (LKPP); Online Single Submission (OSS) managed by the Ministry of Investment/BKPM; Smart Integrated Licensing Services Application (SiCantik) managed by the Ministry of Communication and Informatics; as well as other integrated public service applications in the licensing field used by local governments.
“We envision that this activity becomes a synergistic step in strengthening the coherence of SPBE implementation, as well as a concrete step in national development for Indonesia Maju (Indonesia Progresses),” he added.
The electronic-based government system is a revolutionary step for Indonesia in transforming traditional bureaucracy towards efficiency, transparency, and greater participation from the public. The electronic-based government system, or e-government, refers to using information and communication technology (ICT) to provide public services, facilitate interactions between the government and citizens, and manage various administrative processes more efficiently through cutting-edge technologies.
This technology includes various applications such as government websites, e-procurement platforms, population data management systems, online services, etc. In the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek) itself, there are several implementations of electronic-based services, including the Electronic Official Letter System (SINDE), SPASIKITA, Human Resources Application, and several platforms from other ministries that we use, such as Molk for financial reporting, SAKTI for financial matters, and recording state budget expenditures, among others.
Before the implementation of SPBE in Indonesia, each region was required to access public services individually. In response to this, the regional governments began restructuring the use of applications in all service sectors in Regional Agencies (OPD) to be accessible through a single portal and integrated.
Some regional heads mentioned, “With the integration of all these applications, we believe it will make it easier for the public to access public services and disseminate needed information. Because, in the future, people will only need to access SPBE.”
Eddy emphasised that introducing the electronic-based government system is a crucial milestone in accelerating bureaucracy towards more efficient and transparent governance. Adopting this technology is essential in responding to the public’s demands for better services, easy access, and more responsive government.
However, it should be noted that the success of the implementation of this system depends on adequate technological infrastructure, strong protection of personal data, and awareness of the challenges that may arise on the journey towards successful electronic-based governance.
