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From 2023 to 2024, the smart government market is forecasted to maintain its upward trend, with a Compound Annual Growth Rate (CAGR) of 20.5% expected from 2023 to 2029. This growth is primarily fueled by the increasing integration of technology in governmental functions, including cloud computing, the Internet of Things (IoT), Artificial Intelligence (AI), and big data analytics, revolutionising governance and public service delivery.
By 2033, the market is anticipated to reach a valuation of US$ 62.6 billion. The Asia-Pacific region is expected to be a key driver of this growth, with the highest projected CAGR, driven by the strong adoption of cloud technology and infrastructure development initiatives.
The market is categorised based on types (solution and service), deployment modes (cloud and on-premises), and components (solution and services). The service segment is expected to dominate the market share, primarily due to the ongoing need for maintenance, support, and technological consultancy services.
Thailand is enhancing this efficiency and transparency in governance. Dr Phasakon Prathombutr, Deputy Director General of the Digital Economy Promotion Agency (depa) in Thailand, along with the digital platform and service promotion team, unveiled guidelines for elevating organisations to Smart Governance. The initiative focuses on implementing an electronic document system to streamline internal document management processes. This effort is part of a broader push to promote the adoption of digital technology across government agencies to enhance service delivery.
The electronic document system, named odoo+. It is an enhanced version of the Enterprise Resource Planning (ERP) system, odoo ERP, which Depa previously used. Dr Passakorn highlighted the system’s effectiveness in tracking documents systematically, reducing paper use by at least 70%, and supporting 24-hour work with no limitations on location or time. The system is designed to align with current working behaviours, resulting in significant cost savings.
Odoo ERP offers a range of key benefits that can significantly enhance organisational efficiency and effectiveness:
- Integration of systems and services
- Automation of business processes
- Real-time business process monitoring
- Centralised management
- Flexibility in adding apps as your business expands
Recognising the importance of transitioning government agencies from traditional document systems to electronic ones, depa offers the odoo+ system at no cost. This system covers basic document management functions, including creating electronic forms that comply with government regulations. The system also facilitates drafting documents, saving messages, admission letters, and corporate export books.
The pilot implementation of the odoo+ system will commence in five local agencies, including the Satun Provincial Administrative Organisation, Songkhla Municipality, Municipality Muang Takhli, Aranyaprathet Municipality, and Chana Subdistrict Municipality. This initiative aims to demonstrate the system’s effectiveness and encourage other government agencies to adopt similar digital solutions.
Government agencies interested in implementing the odoo+ system or seeking additional information can inquire through Depa’s communication channels. This initiative reflects Thailand’s commitment to leveraging digital technology to improve governance and enhance service delivery for its citizens.
In the realm of smart governance, as highlighted in a previous OpenGov report, Thailand is swiftly advancing towards a paperless and digital landscape, particularly within education and government.
The Ministry of Higher Education, Science, Research and Innovation (MHESI) has taken significant strides by adopting electronic documents and digital signatures through the innovative Thai University Consortium’s (TUC) system, a product of Khon Kaen University. This progressive system enables MHESI departments and universities to seamlessly transition to electronic operations without incurring additional costs. This move is part of Thailand’s broader effort to reduce paper-based records.
Implementing the TUC system at Khon Kaen University has led to a 40% reduction in paper usage over four years. TUC acts as a Trusted Third Party, certifying sub-organisations that certify individuals. It uses the Public Key Infrastructure (PKI) framework, which is compatible with all PDF Readers, ensuring certification and auditing capabilities, reducing forgery risks, and streamlining document management.
Thailand’s commitment to improving efficiency, transparency, and sustainability in governance and education is evident in its digital transformation initiatives, particularly in adopting smart government strategies and electronic documents with digital signatures. This marks a significant step towards modernising its administrative processes and embracing technological advancements to serve its citizens better and enhance overall governance practices.
