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Indonesia has been making strides in the realm of public service technology. Back in 2019, Indonesian President Joko Widodo announced his intentions to digitalise the government by 2025. The country has been focusing on digital transformation to improve public services and make them more accessible to citizens.
The Indonesian government has been enhancing digital-based public services to integrate all government digital platforms through a single sign-in for user convenience. They are also designing the National Digital Service Integration policy, which includes nine priority digital services: education, healthcare, social assistance, and population administration.
The Ministry of Administrative and Bureaucratic Reform (PANRB) focuses on the sustainability and replication of public service innovations, particularly leveraging digital technology to enhance these efforts. As part of this initiative, 20 government agencies are participating in a pilot test and calibration of instruments that will later be used to evaluate public service innovation development.
As Assistant Deputy for Coordination and Facilitation of Public Service Best Practice Development Strategy at the Ministry of PANRB, Ajib Rakhmawanto stated during the Pilot Test and Calibration of Instruments for Public Service Innovation Development Evaluation in Jakarta, “The Ministry of PANRB has a programme this year related to the evaluation of public service innovation development. This is a follow-up to the Public Service Innovation Competition (KIPP) we have been organising for the past 10 years, which needs to be evaluated to improve innovation development, especially in terms of KIPP implementation in the future.”
Critical aspects of the public service innovation development evaluation include monitoring the sustainability of Top Innovations, replication efforts, and the assessment of public service innovation development that has been ongoing in various government agencies.
To generate reliable and valid data or information, the Ministry of PANRB, in collaboration with experts from Gadjah Mada University and the University of Indonesia, has formulated evaluation instrument drafts. This pilot test aims to ensure the prepared evaluation instruments can accurately benchmark future public service innovation development evaluations.
Ajib encourages active participation in the pilot test of the prepared instruments, aiming to determine their reliability and validity for potential improvements.
Nailuredha Hermanto, a First Policy Analyst at the Ministry of PANRB, highlighted the goal of the public service innovation development evaluation: to gather information on the achievements of the Public Service Innovation Development Programme (PIPP) over the last decade, from 2014 to 2023. The review will focus on government agencies that have undertaken public service innovation development, along with the 1065 Top KIPP Innovations from 2014-2023 and innovations resulting from the replication of Top KIPP Innovations.
The evaluation utilises three instruments:
- A form for assessing the capacity and outcomes of innovation development by government agencies.
- A form for measuring the sustainability of innovations designated as Top KIPP Innovations.
- A form for evaluating innovations that result from replicating Top KIPP Innovations.
Agencies are encouraged to inventory whether they have replicated any award-winning KIPP innovations, as these can be assessed through the replication form.
The 20 government agencies participating in this pilot test and calibration of evaluation instruments for public service innovation development have previously been involved in KIPP and were selected as Top Innovations. This focus not only emphasises the importance of continuous innovation in public service but also underlines the crucial role of digital technology in facilitating these advancements.
Nailuredha remains optimistic that Indonesia is on course to achieve its goal of unified e-government by 2025 despite acknowledging that considerable work is yet to be completed. Since 2020, the country has made significant progress in enhancing e-government services and infrastructure, now moving into the implementation phase to guarantee uniform government service provision across all levels of government agencies, including both central and local bodies.
“The successful digitalisation of Indonesia’s government services by 2025 hinges on ongoing efforts. The eventual realisation and appearance of an e-Government in Indonesia remain to be seen with time,” Nailuredha concluded.
