February 29, 2024

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Accelerating e-Government in Indonesia to Better Citizen Services

Through the Electronic-Based Government System (SPBE) concept, Indonesia is looking to develop an efficient government system by digitising bureaucracy. The e-government system is an effective means of increasing transparency and expediting government services.

Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB) indicated that countries with developed digitalisation were able to create an effective government system, which had an impact on the corruption perception index.

He reached this conclusion based on the world’s e-Government Development Index (EGDI), which places Denmark and Finland at the top. The result is consistent with Transparency International’s Corruption Perceptions Index/CPI 2022 ranking, in which Denmark and Finland both receive the highest ratings. The ranking also corresponds to the Rule of Law Index ranking, where Denmark and Finland are at the top.

“This demonstrates that President Jokowi’s current focus on digitisation will play a significant role in lowering the possibilities for corruption. According to President Jokowi’s directive, when Indonesia’s EGDI rises, so will the CPI and Rule of Law Index, “Anas said.

Indonesia’s EGDI would be rated 77th in 2022, with a score of 0.71 on a scale of 0-1. Denmark leads the way with 0.97, while Finland ranks second with 0.95. As a result, President Joko Widodo directed that digitalisation be accelerated to enhance Indonesia’s EGDI while reducing the risk of corruption and increasing the convenience of doing business.

On December 20, 2022, President Joko Widodo signed Presidential Regulation No. 132/2022 concerning SPBE Architecture to digitise the bureaucracy at all levels. The administration continues to accelerate the deployment of the Electronic-Based Government System (SPBE) to improve public services while avoiding corruption.

“The President’s directions are tough and unambiguous; digitisation of the bureaucracy is required. Digitalisation must be integrated, and the entire digitisation sequence must be interconnected. So that everything is digital, eliminating numerous loopholes and the possibility of abuse,” Anas said.

Every transaction would be more open and responsible because there is no replicated data entering and no need for personal interaction when all services are digital. Digitalisation also allows for public involvement in direct supervision. Because all government service tasks could be controlled publicly, the practice will contribute to preventing corrupt practices.

President Jokowi is concerned with two critical efforts on integrated digitisation, which encompass connections between the government and citizens, the government and the corporate world, and the government and government agencies. This is accomplished not by developing new applications but by refining, strengthening, and integrating existing ones.

The government will first integrate digitalisation in public services (external to the government). Anas considers digital-based public services would be able to close any loopholes for corruption and speed up services.

Second, all components of bureaucratic governance (internal government management) must be integrated digitally to enhance transparent function. Data will also be able to be exchanged between agencies, resulting in interoperability and quicker and more convenient bureaucratic operations. Furthermore, all processes running in the bureaucracy can be seen between agencies. This improves control and monitoring in the event of a slowdown, making the government more agile in serving the people. “The President’s hope that the bureaucracy must have an impact is more clearly felt,” Anas explained.

Currently, all ministries/agencies, including The Coordinating Ministers, related ministries/institutions such as the Ministry of Home Affairs, the Ministry of Communication and Informatics, the Ministry of Finance, the Ministry of National Development Planning/Bappenas, BSSN, and BRIN, and with the support of several national BUMNs companies with superior technological capabilities, are accelerating digitalisation work to prevent corruption and accelerate public services. In addition, the Audit Board of the Republic of Indonesia (BPK) is accelerating digitisation to increase ties with state financial responsibility.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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