EXCLUSIVE – Robotics Process Automation What is it and How can it benefit Public Sector Shared Services?
The very mention of “robotics process automation” (RPA) conjures up the image of a room full of gleaming humanoid robots stiffly moving about, busily picking things up and putting them down.
But what exactly is RPA? Why is it so hot among shared service centers in the private sector? And how is it relevant to shared services in the public sector?