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Bank Rakyat Indonesia (BRI)

Mr. Indra Utoyo, Director of Information Technology and Operations, Bank Rakyat Indonesia

It can be implemented in social media sites such as WhatsApp and Facebook. Targeting at digital savvy people, BRI collaborated with a fintech partner for the neuro linguistic programming of the virtual assistant. The bank now has 30% of all transaction type enquiries being handled by this chatbot everyday with promising growth potential and operational cost saving