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Ministry of Communications and Information

Maggie Chua, Deputy Director, Group Information Technology Division, Ministry of Communications and Information

OpenGov Asia recognised Ministry of Communications and Information for its COVID-19 ChatBots. The COVID-19 ChatBots provide timely and accurate answers to citizens based on their programmed knowledge base. This knowledge base is developed from past user enquiries as well as frequently asked questions prescribed by the Ministry of Communications and Information (MCI).


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.