Before December 2019, calamities and disasters were overcome as individual nations.
Be it the wildfires in Australia, floods in India and Malaysia or typhoons in the Philippines, we were thought we were prepared and equipped to deal with them one at a time.
But there was a harsh reality check when the world was hit by the global pandemic at the end of last year. The world was caught off guard in a way that nobody could imagine; a calamity of such magnitude that impacted every little aspect of everyone’s life.
OpenGov Asia dedicated its latest Virtual Breakfast Insight on 4th August 2020 to help enterprises be better prepared to continue their business operations in the world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA).
The audience comprised of an well-experienced group of digital executives from diverse industries like retail, manufacturing, FSI, IT, etc. from India and Hong Kong.
The session was opened by Mohit Sagar, Group Managing Director, and Editor-in-Chief, OpenGov Asia.
Mohit pointed out that a lack of planning and experience to deal with a global pandemic like COVID- 19 caused a lot of panic among governments and citizens all over the world.
Unlike the siloed approach to tackle critical events in the past, the pandemic required a strong unified effort from everyone – governments, organisations and individuals.
Agencies and enterprises assumed that the business continuity plans that they already had in place would be enough to help them stay afloat.
However, the new normal is forcing businesses to reinvent themselves and to adapt quickly to it.
Mohit stressed the need for a collective, universal effort to come up with a solution / remedy that will protect us from this virus.
In order to do that, not only is good leadership and partnerships needed at all levels, but it is essential that all the small moving parts are in sync – moving in one unified direction.
Mohit’s opening set the tone for the next presentation by Frederic Gillant, Vice President APAC for Everbridge.
Frederic shed light on what Critical Event Management means and its relevance in the current crisis.
He began by defining critical event management and how it puts people / human resource first during a critical event.
He then went on to share the challenges in managing critical events and why is it so hard for organisations despite facing them very frequently.
Frederic shared a step wise approach that can make it easier for organisations to tackle critical events. They include:
- Knowing what’s happening
- Deciding on if we should care about it
- Doing what needs to be done
- Looking at our experience and learning from it
After settling on the above-mentioned points and having a plan, the next step is to execute that plan. This will include assess, locate, act, and analyse.
Frederic concluded by explaining how the Everbridge solution can organisations monitor and plan for crisis. Their solution helps keep people safe and businesses running during any kind of critical event.
After this informative presentation, the virtual podium was taken over by Dr. Santrupt Mishra, who is the Chief Executive officer for Birla Carbon and Director Group Human Resources for Aditya Birla Group.
Santrupt began by sharing how business resilience can have different interpretations. He strongly emphasised two significant points that he believes help business and organisations stay up and running through critical events.
He highlighted the significance of having been battle tested though critical events in the past and the organisational memory it creates.
This organisational memory coupled with the software and systems being talked about previously will help businesses to have resilience when faced with the next critical event.
He shared that resilience is built into the DNA of an organisation by virtue of what it does during the time of peace.
A culture of innovation, empowerment of people at all levels, availability of technology, and people’s orientation of it are key factors that play a significant part in making an organisation robust.
Santrupt concluded by emphasising that organisational culture, system building, system testing, and empowering people require work and investment during peace times.
Thus, in order to be truly resilient and manage critical events efficiently, organisations need to work towards it around the year.
After Santrupt’s insightful presentation, the event moved into a polling session that involved all the audience more intensely.
On the first question of “Being in control of the current critical event (COVID-19) in keeping your employees safe and business running”, a majority of our audience voted that they are somewhat (69%) in control of the situation.
A senior delegate from a major Indian enterprise reflected that he voted for somewhat because there is still an element of unknown around the pandemic.
He believes that not fully knowing the magnitude of the problem makes it very hard to address and / or solve it.
On the next question of “Are you still manging COVID- 19 or preparing for the day after this calamity”, 58% of the delegates voted that they are thinking about tomorrow and have some idea what to do.
A senior technical executive from a major corporate group in India reflected that even though the pandemic situation is under control, the working style of people has changed forever.
In this new mode of remote working, managing people’s efficiency over a long period of time is going to be a great challenge for them.
On the final question of “Having business continuity plans in place to deal with an issue of this magnitude”, the participants seemed divided between having some plans in place but they are outdated and disintegrated (46%) and working on it but need help (30%).
A technology leader reflected that the objective of business continuity plan is to sustain the revenue streams of the organisation. Current plans need to be revamped entirely in order to make it more integrated at group and unit level.
The session was closed by Samir Nayak, Senior Sales Director and Country Manager for Everbridge India.
He shared how Everbridge is helping people and enterprises to deal with the current situation and recover from it.
He encouraged all delegates to engage in discussions with them to come out with innovative solutions for dealing with future critical event management.
The government released Presidential Regulation Number 132 of 2022 About the National Electronic-Based Government System Architecture to close corruption loopholes and improve government services to the people through integrated digital transformation (SPBE).
The National SPBE Architecture is vital for carrying out government business processes correctly and eliminating redundant government business processes to improve public services. The National SPBE design, according to Mahfud, is also projected to decline the repetition of ICT applications and infrastructure and increase information security.
“Integrated digital transformation can ultimately close the gaps in corruption in the service process and the use of state funds. The implementation provides quick, accurate, and transparent monitoring,” said Mahfud MD, Coordinating Minister for Political, Legal, and Security Affairs, at a Ministerial Level Coordination Meeting discussing the Acceleration of Implementation of National SPBE at the Coordinating Ministry for Political, Legal, and Security Affairs.
The coordination meeting also reviewed the integration of the SPBE architecture’s development of the Information Technology-Based Integrated Criminal Justice System (SPPT-TI). The consolidation will involve digitalisation and the standardisation of the quality of national digital services.
SPBE’s position as a catalyst in speeding national development necessitates synergy from numerous initiatives stipulated in the National Medium-Term Development Plan for 2O2O-2O24. It would also assist the unification of government services through an interoperable data and information-sharing system in compliance with the One Data Indonesia strategy.
Furthermore, the Coordinating Minister for Political, Legal and Security Affairs stated that cross-sectoral cooperation in the fields of Politics, Economy, Maritime Affairs, and Investment, as well as Human Development and Culture, was needed to ramp up the coordination of the national programme between government agencies.
“Each Coordinating Ministry is responsible for advancing SPBE implementation in the ministries/agencies under its management,” he explained.
On a separate occasion, the Ministry of Administrative Reform and Bureaucratic Reform (PANRB) convened a working session with members of the National Electronic-Based Government System Coordination Team (SPBE). The session covered a variety of issues, including efforts to accelerate the implementation of a digital government that is clean, effective, visible, and responsible.
E-catalogue is another effort to promote efficiency and minimise corruption which will digitally document government procurement transaction procedures.
Digitisation of government administration is one technique for developing an effective bureaucracy. The state civil apparatus (ASN) must move away from routine and toward a creative culture to improve people’s happiness. To be adopted, however, digitalisation must have genuine repercussions or implications on poverty reduction rates and investment growth.
Meanwhile, the Philippines has made a similar effort to prevent corruption by implementing Integrated Financial Management Information Systems (IFMIS) (IFMIS). The Public Financial Management Committee (PFMC) has authorised an integrated solution for transparent tracking of public money disbursements and appropriations.
BTMS is an important IFMIS component. The system is a web-based, completely automated, and centralised database that will help generate crucial information on all areas of government financial operations and function as an online ledger where transactions are documented in real-time from purchase to payment.
The government believes that the digital transformation initiative and convergence hub can improve government system performance. The system will deliver real-time and consolidated reports, improve company efficiency and system resilience, and prevent corruption.
On the other hand, Thailand’s government intended to produce a law document that will enable anti-corruption organisations, to prohibit illegal online transactions and cybercrime. Furthermore, to improve access to public information, the Ministry of Digital Economy and Society (DES) has accelerated the development of a technological infrastructure system to support people’s use and reduce inequities in obtaining information via computer networks or online.
They also enacted the Personal Data Protection Act B.E. 2019 to safeguard the personal information (PDPA). The Personal Data Protection Regulation and Cross-Border Data Transfer are defined in the statute designed to protect private data rights. As a result, it is critical to retain citizens’ interest and safety in the internet environment.
President Ferdinand R. Marcos Jr. has authorised the expansion of online visa applications for Chinese, South Korean, Japanese, and Indian visitors. The act on e-visa renewal aims to attract those countries’ tourism markets.
According to Communications Secretary Cheloy Garafil, Marcos delivered the command during a meeting with the Private Sector Advisory Council’s (PSAC) Tourism Sector members at Malacaan Palace in Manila.
During the discussion at Malacaan Palace, PSAC asked Marcos to include Indian nationals in the visa-on-arrival programme and the e-visa request. The suggestion was made to help the government achieve its economic goals, particularly in the country’s critical sectors. As a result, only Taiwanese, Chinese, Indian, South Korean, and Japanese citizens are eligible for VoA and e-visa.
DICT Secretary Ivan John Uy indicated that several connectivity issues with the other jurisdictions that will use the Philippine e-visa platform must be worked out.
“It will take at least a semester to establish the capability because there is so much anti-fraud element that has to be merged with the platform and the many countries that will be connected with the infrastructure and the transactions,” Garafil added, referring to Uy’s comments.
Enrique Manalo, Secretary of Foreign Affairs (DFA), who was present at the conference, revealed that his office is already engaging with the Department of Information and Communications Technology (DICT) to provide the necessary preparations for the e-visa.
Meanwhile, Manalo added that the DFA has a programme for some Chinese nationals who qualify for visa-on-arrival. Other foreign nationals, such as Americans, Japanese, Australians, Canadians, and Europeans, may be granted a 14-day visa upon arrival, according to Garafil.
According to figures from the Presidential Communications Office, the Philippines hosted around 2.65 million visitors from February to December 2022, including 2.02 million foreign tourists and 628,445 Filipinos living abroad (PCO).
According to Garafil, the latest figure is higher than the 163,879 visitor arrivals projected for 2021 but fewer than the 8.26 million pre-pandemic average. The Department of Tourism (DOT) anticipates 4.8 million visitor arrivals in 2023, generating PHP2.58 trillion in income.
Marcos urged that the DICT embrace India’s offer to use its visa application system. The PSAC also issued “short-term” strategic recommendations, such as improving airport infrastructure and operations, promoting tourism investments, and administering the national brand or image.
She also noted that the PSAC had proposed a Value-Added Tax (VAT) Refund Programme for international tourists by 2024, as well as the elimination of the One Health Pass (OHP) or the obligation of only one form for health, immigration, and customs. The group also advocated for the “automatic” inclusion of travel tax in all airline tickets and the removal of outmoded airport advisories and loudspeaker announcements.
The Bureau of Immigration (BI) began an online visa waiver project in December to improve legal services for tourists. The programme is aimed at short-term visitors to the country. They can extend their stay for another 30 days by submitting an online application.
In January, the Philippines Bureau of Immigration (BI) plans to modernise and automate immigration-related transactions at their international airports. To improve passenger service, the bureau seeks to modernise and automate all immigration-related processes, including tourist visa extensions, online visa waiver applications, and e-payments.
Previously, the agency implemented electronic transactions and payments for immigration applications, the eTravel system and a collaborative effort of multiple border management organisations. The BI director emphasised the importance of his administration’s priorities.
The urgencies include anti-corruption, digital transformation, national security, rightsizing, and employee empowerment. He also sees a need to expand immigration’s role in national security, follow the president’s lead in increasing the bureau’s personnel complement, and promote employee welfare.
According to the National Bureau of Statistics, China’s overall R&D expenditure in 2022 was nearly 3.09 trillion yuan (approximately US$ 456 billion), an increase of 10.4% year on year (NBS). After accounting for price variables, China’s R&D investment in 2022 increased by 8% yearly.
Last year, China’s total R&D spending amounted to 2.55% of its GDP, an increase of 0.12 percentage points from the previous year. Investment in fundamental research was 195.1 billion yuan last year, increasing 7.4% yearly, accounting for 6.32% of total R&D spending.
China’s intense research and development efforts have ranked first in total accepted patents related to big data, accounting for more than half of all globally in 2021. China’s investment in big data research has surged. According to the white paper, China accounted for 31% of all published big data studies worldwide.
CAICT revealed that the overall level of China’s big-data technology industry has significantly improved, innovation capacity is expanding, and market projection is primarily accepted. The number of big-data market participants in China will hit 180,000 in 2021, with investment in big-data-related enterprises reaching a new high of 80 billion yuan (US$ 11.6 billion).
China’s investment in important data centres is expected to expand by more than 20% every year as a step toward realising its big data goals (2021-25). According to the country’s top economic regulator, total investment in related businesses will likely exceed 3 trillion yuan (US$ 471 billion).
Furthermore, according to new industry research, China’s considerable investment in industrial robotics has increased the country’s global rankings in robot density, showing a better increase in the country’s industrial automation level. In 2021, South Korea, Singapore, Japan, Germany, and China will be the world’s top five most automated manufacturing nations.
According to the report, China has the world’s fastest-growing robot market, with the most yearly installations, and it has had the most extensive operating stock of robots every year since 2016. Last year, China’s manufacturing industry had 322 working industrial robots per 10,000 people, placing fifth internationally.
The robotics sector has grown tremendously recently as one of China’s strategic developing sectors. According to National Bureau of Statistics data, China’s industrial robot output reached a record 366,000 units in 2021, up 68% year on year.
Hong Kong also makes significant investments in research and development. The Census and Statistics Department has published the Hong Kong Innovation Activities Statistics 2021 report. According to the report, Hong Kong’s gross domestic expenditure on research and development (GERD) in 2021 will be HK$27,827 million (US$3,549.58 million).
This statistic reflects a 5% increase over the exact figure in 2020. Furthermore, the Gross Domestic Product (GDP) at current market prices climbed by 7% during the same period. In 2021, the GERD as a percentage of GDP was 0.97%.
According to a spokesman, the HKSAR government’s primary priority has always been innovation and technology (I&T). Over the years, the government has committed enormous resources to infrastructure development, research and development, talent development, industry support, and other initiatives to improve Hong Kong’s I&T environment. Despite the challenges of 2021, the spokeswoman noted that it is encouraging to see that GERD has increased by 5%.
Hong Kong also established the Research Impact Fund to encourage academics to use their research capabilities to benefit the greater community, stimulating impactful and translational research projects. It also fosters collaboration between the university and government agencies and the private sector, industry, and research organisations. The RIF awards up to HK$10 million (US$1.28 million) for each project over three to five years. The RIF awarded a total grant value of HK$27.55 million (US$3.51 million) for 13 projects in the 2022/23 exercise.
Modern livestock development based on precision technology has become one of the options for continuously meeting household demands. Syahrul Yasin Limpo, Minister of Agriculture, advocated using the technology to improve the resilience of Indonesian cattle products.
“We have to support innovative animal husbandry techniques (and the breeders) to use KUR (people’s business credit) to meet capital demands,” Syahrul said at the kickoff of the National Technical Coordination Meeting in Jakarta.
According to SYL, the world’s cattle sector is currently in decline due to a lack of fodder because swept away by floods and extreme weather. He stressed the challenges were worldwide, with direct consequences for distribution routes and high inflation. However, he urged ministry workers to find a means to meet the meat demands of 270 million Indonesians as part of the ministry’s obligation.
Nasrullah, the Ministry of Agriculture’s Director General of Livestock and Animal Health, stated that the government had established a strategy to deal with the global food crisis. Increasing food production capacity for commodities such as cattle, buffalo, purebred chicken, free-range chicken, lamb/goat, duck, and pork is one of them. The Ministry of Agriculture continues to expand production capacity and increase exports of swiftlet nests, chickens, and chicken eggs to various Asian countries.
“Through the synergy of business players, we will create priority livestock commodities on a corporate basis, precision, and integrated with a livestock supply programme of 10 million heads through the development of goats/sheep, ducks, and chickens,” he explained.
Additionally, Syahrul encourages regional and central government cooperation and synergy to be reinforced to preserve existing output and strengthen the resilience of Indonesian cattle products. Particularly in terms of job division and work duties within each work unit. He proposes that each division’s tasks be clarified to decide the subsequent measures. Measurement is required to determine critical activities and control task efficacy.
The livestock industry has used technological advancement to modernise. In New Zealand, the government employed a new antibody testing robot to provide faster and more accurate tests for animal sickness. A 750kg high-throughput diagnostic robot worth NZ$ 580,000 (US$ 376,736.10) will improve testing reliability and precision throughout future biosecurity interventions.
The first-of-its-kind technology will aid in disease control among breeds since they will need to analyse 3,000 to 7,000 samples daily. By automating this process, farmers will profit from speedier outcomes while enhancing the well-being of the people and animals involved. The system, developed in Germany, can test up to 7,000 samples daily for antibodies to FMD and other exotic diseases.
The robot is self-sufficient and does not need constant supervision or interaction. This frees up animal health laboratory personnel for other tests and ensures stability during intense reaction periods. Even without human involvement, the robot can run experiments overnight. Delays in testing can have an economic impact because antibody testing is critical for preserving access and security of goods exports to New Zealand’s overseas markets. If an exotic disease outbreak occurs in New Zealand’s animals, automation will help the country to recover more quickly.
Meanwhile, agricultural sectors known as smart agriculture have been modernised by technology. It boosts output, addresses farm-related issues such as food demand, and makes farms more connected and intelligent. Precision farming, variable rate technologies, smart irrigation, and smart greenhouses are innovative agriculture applications that leverage the Internet of Things (IoT). The innovative farming method provides farmers with higher yields, higher-quality products, and the ability to cultivate crops regularly all year. The technology satisfies the market’s requirement for food efficiency and sufficiency.
The Ministry of Youth Affairs and Sports has launched a mobile application for the Khelo India Youth Games 2022. The app gives participating athletes, coaches, support staff, parents of athletes, and officials from all states participating in the Games access to information about the competition, through a single platform. This is the first time that a dedicated application has been launched for the Khelo India Youth Games.
The App has a dedicated athlete login and supports the athlete right from the time of their registration into the games, through the entire course of the Games. The app gives the athlete a chance to check if their verified documents have been uploaded before the start of the Games. According to a government press release, this will ensure greater transparency for athletes in the registration process. The application is available both for Android and Apple phones and can be downloaded free of cost.
As the athlete registers for the games and arrives at the Games venues in Madhya Pradesh, they can check the status of the issuance of their sporting kits, the hotel where they will stay, transportation plan for athletes to and from the venue, as well as have important contact numbers where athletes can connect in case of an emergency. Further, to ensure that athletes have immediate responses to queries raised by them during the Games, a chatbot has also been created. For sports fans, the application gives access to match schedules, medal tally, addresses of Games venues, and the photo gallery.
The Khelo India Youth Games are held every year. They are national-level multidisciplinary grassroots games held in January or February for two categories: under-17 years school students and under-21 college students. This year, the Games will be held in Bhopal from 30 January to 11 February. The competition has been divided into twelve different verticals, including developing state-level Khelo India centres, talent identification and development, sports for women, and the promotion of sports amongst people with disabilities.
The government has launched several applications and online services to promote athletics. For instance, the National Anti-Doping Agency (NADA) launched the National Anti-Doping Agency app. It provides athletes with a one-stop solution for all anti-doping-related information. The app helps athletes understand anti-doping rules and regulations and provides a platform for athletes to report any potential anti-doping violations.
The Ministry of Youth Affairs and Sports launched the Fit India App to encourage people to adopt healthy and active lifestyles. The app provides offers a range of features such as fitness challenges, workout routines, health tips, and a record of daily physical activity. The app also provides users with a dashboard that helps them track their progress and set goals for themselves. Its age-appropriate fitness protocols, approved by the World Health Organisation (WHO), test the fitness level of the user. Based on the results of the fitness tests, the app gives users a fitness score that tells them how fit they are and then further suggests activities to improve their health and fitness level.
All organisations that use alphanumeric Sender IDs to send SMS are now required to register with the Singapore SMS Sender ID Registry (SSIR) as part of the measures announced by the Infocomm Media Development Authority (IMDA) last October. This registration is intended to protect consumers from non-registered SMS that may be scams, a press statement has said.
Starting from 31 January, any non-registered SMS will be labelled as “Likely-SCAM”. This functions similarly to a spam filter or spam bin. Consumers might get non-registered SMS labelled as “Likely-SCAM” and are advised to exercise caution. If unsure, consumers are encouraged to check with family and friends. This will improve IMDA’s overall resilience against scams.
All organisations that use alphanumeric Sender IDs must register early with the SSIR. This is to give adequate time as non-registered SMS Sender IDs after 31 January will be labelled as “Likely-SCAM”. Organisations that have not registered their Sender IDs are advised to do so, the statement said.
As of January 2023, over 1,200 organisations have already registered with SSIR, using more than 2,600 SMS Sender IDs. These include financial institutions, e-commerce operators, logistics providers, and SMEs that send SMS to their customers who have registered with the SSIR.
In recent months, IMDA reached out to organisations through aggregators and associations such as the Singapore Business Federation, Singapore International Chamber of Commerce, and Association of Banks in Singapore, to encourage them to register with the SSIR. The mandatory SSIR regime is part of a broader effort to protect against scams, which also includes working with telecom operators to reduce the number of scam calls and SMS coming through the communication networks.
Since the implementation of the SSIR in March 2022, there has been a significant decrease in scams reported through SMS, with a 64% reduction from the last quarter of 2021 to the second quarter of 2022. Additionally, scam cases perpetrated via SMS dropped from 10% in 2021 to 8% in Q2 2022, down from 10% in 2021.
To effectively combat scams, a collective effort from society is needed. Despite implementing various measures, scammers may adapt their methods and tactics. IMDA will continue to collaborate with other stakeholders in the fight against scams, but individual vigilance and awareness are crucial. Consumers should remain vigilant and share scam prevention tips with friends and loved ones, the statement said.
IMDA leads Singapore’s digital transformation with infocomm media. To do this, IMDA is working to develop a dynamic digital economy and a cohesive digital society, driven by an exceptional infocomm media (ICM) ecosystem. It fosters talent, strengthens business capabilities, and enhances Singapore’s ICM infrastructure. IMDA also regulates the telecommunications and media sectors to safeguard consumer interests while fostering a pro-business environment and enhances Singapore’s data protection regime through the Personal Data Protection Commission.
Scams and unwanted commercial electronic messages and calls are an international problem with scammers continuing to prey on unsuspecting parties. Last year, IMDA and Australian Communications and Media Authority (ACMA) signed a Memorandum of Understanding to boost cooperation and fight scams and spam. The agreement covers cooperation in information sharing and assistance in investigations relating to scam and spam calls and short message services. The two sides also agreed to mutual exchanges of knowledge and expertise and collaboration on technical and commercially viable solutions in relation to scam and spam communications.
The Minister of State for Electronics and Information Technology, Rajeev Chandrasekhar, has said that with the involvement of an artificial intelligence (AI) layer, the country’s architecture will become more sophisticated in the future.
He was addressing the first India Stack Developers conference, which aimed to facilitate the adoption of India Stack for countries that are keen to integrate it as per their requirements and to create a robust ecosystem of startups, developers, and system integrators working around it on next-generation innovation. He said the government wants to offer India Stack or part of the stack to those enterprises and countries across the world who want to innovate and further integrate, execute, and implement digital transformation. India Stack is a set of open indigenously-developed APIs and e-governance and public applications.
“What we have now is just [the] India Stack 1.0 version. It will evolve and become more sophisticated and nuanced,” Chandrasekhar explained. A smart dataset programme will be launched soon, and an AI layer will be built into the stack. Seven countries will sign up with the Indian government to use India Stack.
The conference was conducted to bring together the developer community, start-ups, corporations, and foreign governments who are inspired by the India Stack and want to adopt digital public goods like Aadhaar, United Payments Interface (UPI), and Digilocker. Senior officials from Aadhaar, GeM (Government e-marketplace), Diksha, a public ed-tech initiative, and the Ayushman Bharat Digital Mission gave presentations on the strategies of each platform. Over one hundred digital leaders from industry associations, system integrators, and start-ups attended the event. It also saw participation from delegates of G20 countries.
Debjani Ghosh, President of the National Association of Software and Services Companies (NASSCOM), stated that India using digital means has achieved financial inclusion for 80% of the population in 6 years as compared to the projected figure of 46 years.
The CEO of Aadhaar, Saurabh Garg, spoke about the impact the biometric identification system has had in the country. It has recorded over 1.3 billion sign ups till now and handles around 75 million daily transactions. The transactions involve e-authentication by various organisations such as fintech, banks, and other Aadhaar-enabled payment services.
Aadhaar is a 12-digit unique identification card that serves as proof of identity and address for Indian citizens. As per the latest government data, in November, 287 million e-know your customer (e-KYC) transactions were carried out using Aadhaar, a 22% growth over the previous month. By the end of November, the cumulative number of e-KYC transactions had reached 13.5 billion. As OpenGov Asia reported, the Aadhaar e-KYC service is playing an increasingly crucial role in banking and non-banking financial services. It provides transparent and enhanced customer experiences.
An e-KYC transaction is executed, only after the explicit consent of the Aadhaar holder, and eliminates physical paperwork, and in-person verification requirements for KYC. Telecom operators and fintech firms, among others, have seen ease in the onboarding of new customers through eKYC. In November, 1.95 billion Aadhaar authentication transactions were carried out, 11% more than in October. Most of these monthly transactions were carried out by using fingerprint biometric authentication, followed by demographic and OTP authentication.