February 25, 2024

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Dubai Electricity & Water Authority 1st government organisation in Dubai to launch Rammas

Dubai Electricity & Water Authority 1st government organisation in Dubai to launch Rammas

It was announced
that Dubai Electricity and Water Authority (DEWA) is the first government
organisation in Dubai to launch Rammas on Google's Artificial Intelligence (AI)
platform to answer customer queries.

Rammas is DEWA’s virtual employee. It can respond to an
unlimited number of enquiries in record time. Rammas is characterised by its
ability to learn and understand the needs of customers, according to their
enquiries. It analyses customers’ enquiries based on available data and
information and accurately answers most queries.

“We have adopted innovation as part of our vision. This
stems from our belief that innovation is a priority for the development of our
services and initiatives, and a foundation for the development of strategies
and action plans,” said Managing Director and CEO of DEWA HE Saeed Mohammed Al
Tayer.

As previously
reported
, DEWA launched the online chatbot in the first quarter 2017, to
communicate with customers in both Arabic and English and respond to their
enquiries.

The move is expected to reduce the number of visitors to
DEWA offices by 80% and encourage the use of smart channels. It also supports
DEWA’s efforts to enhance artificial intelligence (A), furthering its vision to
become a sustainable innovative world-class utility.

By the end of January 2018, DEWA’s Rammas received over
698,000 enquiries less than a year after its launch. These queries were
received via DEWA’s communication channels.

Rammas is available on DEWA’s website, DEWA’s smart
application (iOS and Android), DEWA’s Facebook, in addition to Amazon’s Alexa
service, and robots.

Through its adoption of AI technology, DEWA aims to provide
high-quality services.

“This will be achieved by adopting new mechanisms of work,
to develop the future, and contribute to Dubai’s sustainable competitiveness,”
said Al Tayer.

DEWA’s Rammas project is in line with several pro-innovation
initiatives of Dubai and UAE, including: 

(1) The UAE Centennial 2071, which is
a long-term government plan to prepare the UAE and young Emiratis for the
future.

(2) The UAE Artificial Intelligence Strategy, to create productive, creative,
and innovative environments, through the investment and application of AI
techniques and tools. 

(3) The Dubai 10x initiative, launched by His Highness Sheikh Mohammed bin
Rashid Al Maktoum, to achieve Dubai’s vision to become the city of the future. 

(4) The Smart Dubai initiative, launched by His Highness, to make Dubai the
smartest and happiest city in the world.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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