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Accelerate, Innovate, Transform – Next-Gen Digital Services for Smart Nation Citizens

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on how to optimise the IT infrastructure, drive successful digital transformation projects, modernise services, rapidly develop digital services to increase innovation and improve citizen experience. 

Leveraging Open-source innovation to modernise and transform mission-critical digital services for a great citizen experience

Progressive governments worldwide are engaged in large-scale digital transformation projects to change the way they operate and deliver better services to citizens efficiently and effectively.  

 But the dirty truth is: Most government digital transformation projects fail.  

 Research from the Boston Consulting Group (BCG), found, “Seventy to eighty percent of public-sector core-system modernisations either fail outright or are disappointments: they have budget overruns, missed deadlines, or fail to deliver expected functionality.” 

 The question arises: 

  • Why do so many agencies struggle with transformation?   
  • What are the best practices to ensure successful digital transformation projects?  
  • How to avoid pitfalls? 
  • How can the public sector maximise the benefits of modern technologies and prepare for the future while avoiding the risks? 
  • How to develop capabilities to respond to the immediate need to innovate and adapt operations processes and develop meaningful digital services? (especially in the post COVID era) 

The Singapore government plans to spend up to S$3.8 billion on information and communications technology (ICT) procurement this year, targeted at transforming government digital services used by both citizens and businesses, and reengineering government digital infrastructure to support modern application development. 

With the government leading the way, it aims to spur organisations to accelerate their migration to the cloud to be more competitive and at the same time deliver more agile and innovative products and services to the citizens. 

The 2021 spend of S$3.8 billion will seek to improve citizen services, thereby increasing government efficacy. 

Building a Solid Architecture to Support Modern Application Development – Key Elements of Successful Digital Transformation 

Successful digital transformation efforts share five elements: leadership, product, development, architecture, and operations. Deficits in even one element can reduce the value of digital transformation programs or cause them to fail.  

When building capabilities in each element, attention must be paid to people and processes as well as technology. Public sector organisations that build competencies in these areas can more quickly adapt to evolving needs and increase citizen’s satisfaction levels. 

 A word of caution here, over time, enterprise applications can devolve into opaque, cumbersome, and slow to adapt to changes. These applications need to remain nimble and transformative, as long as there is a clear vision of the final state and the people, process, and technology changes to support it.  

Digital Services for Smart Nation Citizens – Open- Source Innovation 

Singapore’s ambitious Smart Nation initiative is about harnessing technology to stay ahead as a global city and to improve lives and livelihoods for all. In recent years, regional economic and social factors have pushed the Singaporean government to a single conclusion – for the country to maintain its position as the leading Smart Nation in the bloc. 

Digital transformation at this scale starts with each agency embracing and adopting change. To fully support the change, agencies rely on enterprises to guide them on their transformation journey through open culture, open practices, and open technology. Partners who have proven experience in application modernisation and cultural change underpin many digital transformation success stories in both the private and public sectors across the region. 

Moreover, rapid digitisation causes tectonic shifts in citizen expectations. Many agencies are struggling to adapt to this accelerated change. As a result, many of them are aggressively pushing IT to cut delivery time, reduce cost and improve quality. Microservices architecture (MSA) has emerged as one way to address these challenges. MSA explains the new way of designing software applications as suites of small, loosely coupled independent services. 

In the end, through a complete digital transformation and technologies, the public sector agencies can access a global ecosystem of ready-made solutions to add advanced features to their digital services, instead of trying to create a brand-new solution from scratch. Application testing and deployment can also be automated and done in real-time, speeding up the delivery of high-quality digital services to citizens and businesses. 

So, what does a government agency need to assess and critically adopt to transform their digital operations and services to achieve better outcomes and serve citizens better?

The session helps delegates understand ways to overcome the barriers to change so that they can build high-performing teams and modernise application delivery, adopt cultural transformation delivery to enhance the public sector’s capacity and capability. 

 We will be discussing:  

Who Should Attend

Meet Our Distinguished Speakers

David Graham
Chief Innovation Officer
City of Carlsbad

Andrew Clay Shafer
VP of Transformation, Global Transformation Office
Red Hat

Kenny Sng
Staff Solution Architect
Intel Corporation

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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This is a great way to share new knowledge in new normal. Very useful information and hope to attend next event

Financial and Development Supervisory Agency

It was a fruitful breakfast insight with lots of knowledge and discussion

Agency for Science, Technology and Research (A*STAR)

I can hear good presentations from the experts from around the world and get better insights on the implementation of data analytic tools for improving the government services for public

Ministry of Research and Technology

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Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. Speak to us now!


Intel (NASDAQ: INTC), a leader in the semiconductor industry, is shaping the data-centric future with computing and communications technology that is the foundation of the world’s innovations. The company’s engineering expertise is helping address the world’s greatest challenges as well as helping secure, power and connect billions of devices and the infrastructure of the smart, connected world – from the cloud to the network to the edge and everything in between. Find more information about Intel at and


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.