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Accelerating Digital Transformation for Seamless Citizen Services in Post-Covid-19 Era

A Platform For Collaboration

OpenGov Asia cordially invites you to this exclusive and timely OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on strategies how to maximise digital technologies to ensure resiliency and continuity in citizen-centric services in the new normal.

Enhancing service continuity, agility and resiliency through digital technologies in the ‘new normal’

The Philippines is one of the hardest-hit countries by COVID-19.  The pandemic became the catalyst for change to transform organisations and adopt technologies including resilient IT systems. Now more than ever, digital technology is at the forefront to ensure that goods and public services continue seamlessly.

The change in citizen and customer expectations is accelerating digital transformation. It mandates institutions to upgrade their infrastructure to meet the demands of the ‘new normal.’

Reinforced digital environments present various opportunities, e.g. reduction in capital expenditure, lowered operating costs, accelerated access to products or services, risks mitigation and customer satisfaction improvement.

But dispersed workforces translate to greater reliance on agile technologies and digital solutions. This also means dependence on cloud and service providers.

Questions then arise:

  • Does your organisation have the technology to ensure data security, reliability and efficiency?
  • Does your organisation have the technology to guarantee operational resilience and support fluctuating workloads?


Enhancing digital resiliency across multi and hybrid cloud environments

The current pandemic is a game-changer. It has forced institutions to closely examine business continuity efforts amid crises. Whether it be due to health risks, geopolitical situations or natural disasters, agencies need to be resilient to overcome obstacles, such as issues on: 

Resilience and security. Citizens, availing government services, want fast, simple, and flexible transactions in accessing their data. However, hybrid and multi-cloud services have unpredictable data security levels. How does your agency guarantee that public transactions are protected?

Adoption of an integrated digital ecosystem and platform. Besides data protection in the digital era, agencies and businesses must also address specific challenges in management, operations, supply chain and technical support. Which ecosystem and platform would your agency adopt to successfully operate and continue services?

Hybrid environments. 24/7 technical assistance and remote-management capabilities constitute a greater need for efficiently supporting failures, repairs, training and testing. The public demands continued access to essential services. How well is your agency adapting to digital customers while continuing to support workload across different network environments?

With multiple roadblocks, what can organisations like yours do to adapt to the new normal?

What kinds of technologies and cultural shifts will actually help your institution thrive?

Who Should Attend

Meet Our Distinguished Speakers

Joshua Au
Head, Data Centre
Agency for Science, Technology and Research (A*Star)

Tony Kang
Business Vice President, Secure Power
Schneider Electric Philippines

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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Thank you very much OpenGov for the experience. There should be more sessions like this for government agencies on a regular basis, sort of a gut check across the government to see if we are synchronised on our goals and actions.

Securities and Exchange Commission

The topics are very interesting, especially in its application to make Government more efficient in the new normal.

National Economic & Development Authority

This is a very informative and engaging session, and you get to learn a lot from the speakers and participants.

Department of Science and Technology

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Veritas Technologies is a global leader in data protection and availability. Over 80,000 customers—including 87 percent of the Fortune Global 500—rely on us to abstract IT complexity and simplify data management. The Veritas Enterprise Data Services Platform automates the protection and orchestrates the recovery of data everywhere it lives, ensures 24/7 availability of business-critical applications, and provides enterprises with the insights they need to comply with evolving data regulations.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.