OpenGov Asia cordially invites you to this exclusive and timely OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on strategies how to maximise digital technologies to ensure resiliency and continuity in citizen-centric services in the new normal.
Hours of Content
The Philippines is one of the hardest-hit countries by COVID-19. The pandemic became the catalyst for change to transform organisations and adopt technologies including resilient IT systems. Now more than ever, digital technology is at the forefront to ensure that goods and public services continue seamlessly.
The change in citizen and customer expectations is accelerating digital transformation. It mandates institutions to upgrade their infrastructure to meet the demands of the ‘new normal.’
Reinforced digital environments present various opportunities, e.g. reduction in capital expenditure, lowered operating costs, accelerated access to products or services, risks mitigation and customer satisfaction improvement.
But dispersed workforces translate to greater reliance on agile technologies and digital solutions. This also means dependence on cloud and service providers.
Questions then arise:
Enhancing digital resiliency across multi and hybrid cloud environments
The current pandemic is a game-changer. It has forced institutions to closely examine business continuity efforts amid crises. Whether it be due to health risks, geopolitical situations or natural disasters, agencies need to be resilient to overcome obstacles, such as issues on:
Resilience and security. Citizens, availing government services, want fast, simple, and flexible transactions in accessing their data. However, hybrid and multi-cloud services have unpredictable data security levels. How does your agency guarantee that public transactions are protected?
Adoption of an integrated digital ecosystem and platform. Besides data protection in the digital era, agencies and businesses must also address specific challenges in management, operations, supply chain and technical support. Which ecosystem and platform would your agency adopt to successfully operate and continue services?
Hybrid environments. 24/7 technical assistance and remote-management capabilities constitute a greater need for efficiently supporting failures, repairs, training and testing. The public demands continued access to essential services. How well is your agency adapting to digital customers while continuing to support workload across different network environments?
With multiple roadblocks, what can organisations like yours do to adapt to the new normal?
What kinds of technologies and cultural shifts will actually help your institution thrive?
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Thank you very much OpenGov for the experience. There should be more sessions like this for government agencies on a regular basis, sort of a gut check across the government to see if we are synchronised on our goals and actions.
Securities and Exchange Commission
The topics are very interesting, especially in its application to make Government more efficient in the new normal.
National Economic & Development Authority
This is a very informative and engaging session, and you get to learn a lot from the speakers and participants.
Department of Science and Technology
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