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Adapt and Evolve: Mastering Change with Observability

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGov Breakfast Insight designed to empower public and private sector organisations to achieve real-time visibility across the entire IT ecosystem.  

The OpenGov Breakfast Insight stands as an exceptional peer-to-peer learning platform, offering invaluable insights and practical solutions. This event emphasises real-time awareness, empowering IT executives to detect and address potential issues beforehand, minimising disruptions to vital services. 

Meet Our Distinguished Speakers

Jacky Cheong
Head of Enterprise Data Governance (EDG)
CelcomDigi Berhad

Vincent Leo
Head, Digital Initiative Studio (IT)
Plus Malaysia Berhad

Bharat Bedi
Managing Director, Asia Pacific & Japan
SolarWinds Inc

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Leveraging Observability Excellence to Drive Digital Transformation

As technology advances swiftly in present-day Malaysia, the nation stands at the forefront of a vibrant and transformative epoch, embracing innovation across diverse sectors such as banking, healthcare, education, and various other fields, propelled by the rapid evolution of technology. 

Malaysia’s vision is a forward-thinking strategy with six critical steps to push its digital future. It focuses on driving digital transformation in the public sector, increasing economic competitiveness through digitalisation, developing strong digital infrastructure, preparing a skilled workforce for the digital age, fostering an inclusive digital society, and creating a secure and ethical digital environment. These initiatives aim to bring Malaysia to the forefront of the global digital scene. 

Unveiling Real-Time Insights, Understanding Interactions in Complex Systems 

Leveraging a unified platform for digital transformation offers organisations numerous advantages, profoundly reshaping their operations and fostering innovation. Among the key benefits are heightened productivity and increased visibility. 

By embracing an integrated platform that mitigates redundancy, streamlines manual efforts, and amplifies automation, teams can redirect their focus towards strategic initiatives instead of routine tasks. 

Moreover, AIOps when integrated with machine learning, emerges as a potent technique for optimising the management of distributed settings within enterprises. Through the fusion of AIOps and ML, organisations can cultivate a more adaptable and agile IT environment, ensuring operational excellence amidst the evolving dynamics inherent in distributed systems. 

Enhanced observability significantly uplifts operational efficiency by empowering organisations to streamline processes, minimise downtime and rationalise operations through a comprehensive understanding of system behaviours and potential areas for enhancement. 

Moreover, observability is essential to cybersecurity compliance, offering quick detection of threats and real-time monitoring. It enables prompt threat identification and proactive response by analysing network traffic, records and user actions.  

In today’s swiftly evolving digital landscape, the imperative for observability has become more critical than ever for organisations to adhere to regulatory compliance, elevate customer and citizen experiences, enhance operational efficiency and fortify security measures. 

Hybrid Cloud Observability 

For improved visibility in today’s tech-driven environment, enterprises must integrate on-premises and cloud technologies. Businesses can monitor digital operations, discover performance issues, manage resources, and predict challenges with deep visibility. 

In hybrid cloud environments, AI/ML significantly improves IT resource management and operations by addressing issues like tool sprawl and resource constraints. This enables IT professionals to prioritise client experience, potentially boosting revenue through enhanced client satisfaction and loyalty. 

AI/ML plays a crucial role in swiftly identifying and resolving issues, reducing remediation time, and optimising value delivery in dynamic hybrid cloud environments. The integration of AI and ML enhances operational efficiency, empowering organisations to prioritise customer-centric activities, leading to positive outcomes and potential revenue growth. 

During the session, delegates will: 

  • EXPLORE how observability tools offer real-time insights into systems and applications, enabling data-driven decisions and enhancing operational efficiency 
  • DISCOVER the obstacles of digital transformation through full-stack observability 
  • UNDERSTAND how observability overcomes the complexity of current IT environments and provides peak performance 
  • LEARN to reduce alert fatigue with AIOps, ML and a customised metrics-powered solution architecture to automatically prioritise and expose actual problems 
  • CREATE a culture of operational excellence in which observability is an essential part of the organisation’s IT strategy 

Who Should Attend

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SolarWinds is a leading provider of simple, powerful and secure solutions designed to help organizations accelerate business transformation in today’s hybrid IT world. Our solutions give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid deployments.

SolarWinds’ products serve more than 300,000 customers worldwide and we continuously engage with all types of technology professionals – IT operations professionals, DevOps and SecOps professionals and Database Administrators (DBAs) – to understand the challenges they face maintaining high-performing and highly available IT infrastructures. 


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.