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Adopting Generative AI: Transforming Financial Service Efficiency and Productivity

A Platform For Collaboration

OpenGov Asia is delighted to extend a special invitation to you for an exclusive OpenGov Breakfast Insight. This event is specifically designed to explore the vast potential of Generative AI in fostering innovation within organisations. It will focus on establishing a clear vision of how Generative AI adoption can ensure organisations fully benefit from the transformative capabilities of this technology. This is a closed-door, invitation-only, interactive session with the financial services industry leaders from Thailand

Meet Our Distinguished Speakers

John Duigenan
Global Leader, Financial Services Industry, IBM Technology GM & IBM Distinguished Engineer

Surarit Wuwong
Country Manager & Technology Leader, Thailand

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Gaining a competitive edge through leveraging data to help unlock new levels of productivity, performance and speed for greater business value

The Thai government is currently engaged in developing the Thailand National AI Strategy and Action Plan, which places significant emphasis on cultivating a vibrant ecosystem that promotes the growth and application of AI. The primary objective of this strategy is to bolster the nation’s economy and enhance the overall quality of life for its citizens by the year 2027. 

Through focused efforts and initiatives, Thailand aims to harness the potential of AI as a transformative force that drives progress and prosperity across various sectors within the country. 

To realise this ambitious vision, the Thai government is implementing strategic measures across various key areas. This comprehensive approach includes enhancing readiness in social, ethical, legal, and regulatory aspects related to AI. 

According to IBM, despite the increasing adoption of AI, only 35% of companies have currently integrated it into their operations, while an additional 42% are actively exploring its potential.

However, the financial services industry is experiencing a significant upsurge in the utilisation of Generative AI, a specialised branch of artificial intelligence focused on generating new data or content based on patterns extracted from existing data. 

The financial services industry acknowledges Generative AI’s potential in tasks like fraud detection, risk assessment, personalised customer experiences, and market analysis. With its transformative impact, including hyper-personalised content creation and streamlined processes, embracing this innovation today promises future growth, increased productivity, and limitless possibilities for the industry. 

However, the financial services industry encounters challenges, similar to other sectors, in transitioning Generative AI projects from pilot stages to successful production, with only a portion achieving the desired outcomes.  

 To effectively adopt Generative AI, the financial services industry must have the capability to both understand the decision-making process of AI models and effectively communicate it to regulators, customers, and internal stakeholders.  

 Transparent and interpretable AI systems play a crucial role in building trust as they allow users to understand how the AI arrives at its decisions, enabling them to validate the results and have confidence in the technology’s reliability. These systems also facilitate regulatory compliance by providing auditable and accountable processes, ensuring that AI applications adhere to the necessary rules and standards. 

 AI-First Mindset: Develop Clear Focus  

The lack of proper oversight in the financial services industry prevents them from identifying, quantifying, or managing the inherent risks associated with adopting such emerging technology. To harness the potential of Generative AI safely and responsibly, the industry must first understand its goals and the necessary changes required to achieve its vision of using Generative AI.   

 Large Language Models (LLM): Train, Tune and Deploy 

By refining their parameter-tuning approach, organisations can unlock the true potential of LLMs, leading to improved productivity, better decision-making, and enhanced knowledge sharing throughout the entire organisation. 

 Through the process of fine-tuning LLMs, the financial services industry can customise these models to automate specific tasks and domains, ensuring they provide more precise and contextually relevant outputs. This enables its effective deployment in various applications, including semantic search, document classification, language translation and summarisation. 

 Facing Threats and Security Concerns with Generative AI 
In adopting Generative AI, organisations must priotitise cybersecurity and core banking modernisation to establish governance practices to protect data privacy, mitigate adversarial attacks, manage biases, safeguard intellectual property, and ensure secure deployment. Robust data governance, model evaluation, ethical review boards, continuous monitoring, and compliance measures are essential for responsible and secure adoption. 

 OpenGov Breakfast Insights are concise, to-the-point, strategic-level discussions designed to bring learning to the highest level! The unique proposition of an OpenGov Asia Breakfast Insight is the integration of cutting-edge inputs from expert speakers and interactive discussion among the participants. 

This session will allow delegates to: 

  • BOOSTING employee productivity with AI and automation 
  • STREAMLINING incident management by aggregation and consolidation of multiple tools to correlate resource status across silos 
  • AUGMENTING security teams to help detect and eliminate threats and reduce risk 
  • NAVIGATE Generative AI adoption across organisations for fraud detection and risk assessment  
  • LEARN methods to improve Generative AI in fine-tuning Large Language Models (LLM)  
  • LEVERAGE the potential of Generative AI to enhance financial market analysis for accurate forecasting  
  • DEVELOP techniques for personalised customer experiences to communicate and solve problems  
  • UNDERSTAND steps to establish governance practices to protect data privacy   

Who Should Attend

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“Excellent event. I really enjoyed the sharing session. The speakers and/or panelists are very interactive”

Top Glove

“It was one of the best run online sessions I have attended, right from the preparation, content, and presentations as well as discussions”

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