OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge and strategies on how to transform digital operations and modernise your IT operations to improve the organisation’s agility, visibility, and response time.
Hours of Content
Around the world, enterprises are working hard to meet their customer or citizens’ needs and weather the impact of the ongoing pandemic. The “new normal” is driving enterprises to accelerate their digital transformation initiatives to ensure that citizens and customers continue to avail themselves of mission-critical services uninterrupted and seamlessly. This is especially true during these critical times when every IT environment and every channel is facing strain.
While this transformation encompasses people, processes, and technology, it is the underlying. technology that forms the foundation for a successful initiative. A big part of this shift is modernising the IT environments and applications that span data centres, edge locations, and public clouds. There is no better time than now to modernise your IT operations. The need of the hour is to modernise the systems to keep pace with the new digital demands and deliver more effective and efficient public and customer services.
Enterprises are transforming and rapidly adopting cloud services; however, it is important that this transition serves as an enabler and does not create additional complexity for IT operations teams. Given that the top goal of digital transformation efforts is to become more operationally efficient, any new solutions deployed must simplify the IT environment and enable the agencies or enterprises to be more agile.
Modernising IT operations is critical to innovate in this digital era
As enterprises seek to drive innovation and deliver differentiated citizen and customer experiences, they should not be worried about where the application or workload is located —but rather, spend. Time focusing on developing better applications and services for their citizens and customers.
For many IT managers and staff, there’s so much to do, but so few hours and resources to do it. Currently, they must balance their time between the core infrastructure and the business application estate. Along with the more routine activities such as monitoring, fine-tuning resource management, and general maintenance, there are event-driven activities that are time consuming such as troubleshooting, remedial work, and dealing with change requests.
All these require coordination with the respective teams and passing jobs around via various hand-off mechanisms and resulted in even more work in the form of projects and programs which are often associated with new system implementations or significant infrastructure or platform upgrades. Finally, there’s still planning and researching of new tools and technologies to help modernise and improve the environment.
That last task may be the solution to it all, but also the most overwhelming. While the need for modernisation of IT is a no-brainer, how one navigates through the upgrades will require a fair amount of system integration, services expertise, and support.
Always-on, always-ready, future-proof enterprise
To be sure, an enterprise’s digital maturity will dictate the way forward in its digital transformation journey. But certain widely-recognised platforms are essential for a system to effectively and efficiently manage critical functions.
So, what are the tools available for the enterprises to leverage on and get that coveted competitive edge?
IT service management(ITSM) would ensure that there is an appropriate mix of people, processes, and technology in place to provide value to customer interactions. When employees have faster and easier access to customer information they can better strategise and respond. This enhanced operational efficiency and agility improve customer’s experience and foster increased public goodwill. This in turn drives employee engagement and productivity further.
Hybrid Cloud Automation enables enterprises to automate and orchestrate the management and operations of their hybrid cloud infrastructure which comprises of different clouds (both public and private). In order for IT to be more agile and responsive to the business needs, IT needs to explore codifying and automating the hybrid infrastructure so that the infrastructure elements can now be activated, configured and deleted like a piece of software code (infrastructure as code). This will not only speed up software development lifecycle but also eliminate unnecessary human errors and inconsistencies, thus accelerating digital adoption within the enterprise.
DevOps and Automation facilitate an agile way of working for continuous integration and deployment (CI/CD). End to end automation provides better visibility to customer and provider with consistent delivery and operation.
Service Intelligence involves the use of artificial intelligence and machine learning to monitor increasingly complex computing environments. There is a need to collect and analyse data to predict and proactively alert issues before the customer notice.
AIOps, together with service automation, helps to self-heal, and remediate issues proactively. Armed with this aggregated knowledge, IT managers and administrators can take swift action to prevent service outages before they occur. The primary goal is to help improve customer serendipity.
So, what’s an overworked, overwhelmed IT leader to do in the face of all these decisions to transform their digital operations?
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Good vibrant discussion with relevant folks who understand the same issues
Government Technology Agency of Singapore
It was very insightful. Hearing from fellow delegates helped to put some of the ideas in perspective
Agency For Science, Technology & Research (A*STAR)
Wonderful. Have always enjoyed OpenGov sessions—lots of sharing and insights
National Environment Agency
Throughout his career, RAVI BEDI has sought to bridge the knowledge gap between man and machine. Known for his reliability, inquisitive mind, high EQ, and penchant for innovation, he brings a sense of urgency and a big-picture perspective to the digital automation imperative and the design of AI-based solutions. He embraces a forward-thinking approach in expanding the frontiers of innovation and driving thought leadership in identifying applications and solutions around AI techniques.
Laser-focused on capturing a competitive position for the organization, Ravi understands the endgame of AI-driven business value. His core competencies include providing the structural framework for Intelligent Automation As A Service and creating a “Digital Twin Workforce” (RPA) at SCALE. Ravi is a PRACTITIONER, since he implements the solutions and services, he designs by advancing unique process execution models, and architecting intelligent solutions and applications that can Sense, Comprehend, Act, and Learn.
She is the Director of HKUST Centre for AI Research (CAiRE), an interdisciplinary research center on top of all four schools at HKUST. She co-founded the Human Language Technology Center (HLTC). She is an affiliated faculty with the Robotics Institute and the Big Data Institute at HKUST. She is the founding chair of the Women Faculty Association at HKUST. She is an expert on the Global Future Council, a think tank for the World Economic Forum. She represents HKUST on Partnership on AI to Benefit People and Society. She is on the Board of Governors of the IEEE Signal Processing Society. She is a member of the IEEE Working Group to develop an IEEE standard – Recommended Practice for Organizational Governance of Artificial Intelligence. Her research team has won several best and outstanding paper awards at ACL, ACL and NeurIPS workshops.
NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in the Asia Pacific region. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. NCS invests in NEXT capabilities of digital, cloud, platform and cybersecurity services while continuously strengthening its core offerings of Business Application, Infrastructure and Communication services. NCS also believes in building a strong partner eco-system with leading technology players and research institutions to support open innovation and co-creation
For more information, please visit www.ncs.com.sg.
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winningsupport, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
Splunk Inc. (NASDAQ: SPLK) turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things (IoT) data, including monitoring and diagnostics, predictive maintenance and asset performance management. Use Splunk software in the cloud and on-premises to improve service levels, reduce operations costs, mitigate security risks, enable compliance and create new product and service offerings. Join millions of passionate users by trying Splunk software for free: www.splunk.com/free-trials.