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Innovating Public Sector IT: Unleashing the Potential of Observability and AIOps for Enhanced Resilience

A Platform For Collaboration

OpenGov Asiais pleased to invite you to our exclusive OpenGov Breakfast Insight aimed at imparting knowledge on how public sector organisations can gain real-time visibility into the entire IT ecosystem, enabling proactive monitoring, rapid troubleshooting, and informed decision-making to deliver uninterrupted and reliable services to citizens. 

Meet Our Distinguished Speakers & Panellists

Harish Srinivasan
Deputy Chief Information Officer & Deputy Director Information Technology
Public Service Division
Prime Minister's Office

Cullen Childress
Senior Vice President, Products
SolarWinds Inc

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Accelerating digital transformation in multi-cloud environments through simple, secure, and powerful technologies for better citizen outcomes

In the digital era, modernising IT is a priority for all levels of government. In today’s rapidly evolving world, resilience, adaptability, and innovation are keys to organisational success.  

Recent global events have accelerated the need to adapt, transform, modernise, and innovate. The bar has been raised for more agile, scalable, and collaborative structures, pushing organisations to reimagine services with greater creativity and ingenuity, and relying on digital technology to help them remain resilient to future disruptions.  

Governments are under increasing pressure to digitally transform operations for improved delivery of vital services to citizens. 

Delivering Efficient, Effective, and Resilient Citizen Services 

Complexities of monitoring and managing multiple tools on on-premises and hybrid multi-cloud-based systems can derail the whole transformation journey. IT Leaders are in dire need of cutting-edge technologies to ensure all the data and information are available at the at right place the right time. 

The depth and breadth, and importance of the public sector computing environment require an equal depth and breadth of visibility and function to help ensure systems are running smoothly and at peak performance. Yet, this is precisely the crux of the challenges faced by numerous organisations. 

The question arises – how can organisations ensure visibility into the health of many of their systems and servers, application and database performance? 

  • How can technology leaders prioritise technological capabilities to proactively identify and address issues before they impact citizen experience and application security? 


OpenGov Asia is pleased to invite you to our exclusive OpenGov Breakfast Insight aimed at imparting knowledge on how public sector organisations can gain real-time visibility into the entire IT ecosystem, enabling proactive monitoring, rapid troubleshooting, and informed decision-making to deliver uninterrupted and reliable services to citizens. 

This session serves as a valuable peer-to-peer learning platform, providing insights and practical solutions for gaining real-time awareness, empowering IT leaders to proactively identify and address potential issues before they escalate, minimising disruptions to critical citizen services. 

We will discuss:

  • Leveraging observability and AIOps to optimise IT operations, ensure the continuity of critical services, and meet the ever-increasing demands of the digital era  
  • Overcoming the challenges of digital transformation through full-stack observability 
  • Conquering the complexity of hybrid and multi-cloud environments to deliver flawless digital experiences to citizens  
  • Shifting from a reactive to a pro-active posture based on life events to provide seamless service delivery 
  • Harnessing AIOps together with machine learning to automate routine IT tasks, predict potential issues, and provide actionable insights to improve system performance 
  • Reducing alert fatigue with AIOps, machine learning, and a customised metrics-powered solution design to automatically prioritise and surface real problems 
  • Creating a comprehensive IT management strategy that utilise AIOps to maximise system performance, reduce downtime, and increase efficiency for better citizen services 

Who Should Attend

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Government Technology Agency of Singapore

Wonderful. Have always enjoyed OpenGov sessions—lots of sharing and insights

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Wonderful. Have always enjoyed OpenGov sessions—lots of sharing and insights

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SolarWinds is a leading provider of simple, powerful and secure solutions designed to help organizations accelerate business transformation in today’s hybrid IT world. Our solutions give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid deployments.

SolarWinds’ products serve more than 300,000 customers worldwide and we continuously engage with all types of technology professionals – IT operations professionals, DevOps and SecOps professionals and Database Administrators (DBAs) – to understand the challenges they face maintaining high-performing and highly available IT infrastructures. 


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.