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Intelligent Automation in the Public Sector: Next-Gen Citizen-centric Services

A Platform For Collaboration

OpenGov Aisa is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on the intelligent automation and best practices to improve workforce productivity, engagement, service delivery levels and efficiency.

Three-in-One Digital Transformation – Enhanced Business Continuity, Reduced Cost, and Improved Citizen Satisfaction
Tight budgets, expanding workloads, increasing security concerns, declining workforces, and increasing citizen expectations. Sound familiar?
These are the pressures that public sector executives face and grapples with on a daily basis. Each of these become a constraint for government agencies in providing better and seamless services for citizens and businesses. Additionally, they hinder acquisition of top talent in the workforce.

The demands for government services do not shrink regardless of the situation, even in the most challenging times. Hence, it is imperative for public sector to proactively pre-empt the changes and drive business continuity rather than being driven to react to changes.

A critical component of a business plan is to remain productive and efficient in all circumstances – and this is where the Intelligent Automation (IA) comes into the fore.

Whether in mission delivery, citizen engagement or back-office functions, IA has the power to revolutionise the entire work process and keep it secure.

Intelligent automation, the combination of Robotic Process Automation (RPA) with AI and cognitive capabilities, can be harnessed to enhance productivity and efficiency by resolving some of the most common challenges such as integration of legacy systems, bottlenecks from manual and undocumented work, lack of agile interactions with citizen services or shifting workforce demographics.

Overcoming Challenges by Leveraging IA and Digital Workforce
As a part of Singapore’s Smart Nation initiatives, some of the government agencies, therefore, have adopted RPA to lead the way and many others are looking to push for digital workforces.
Especially with the COVID-19 outbreak striking across all sectors, it has accelerated the shift towards automation significantly, making automation no longer an option, but an absolute must. This has presented the need for formidable and immediate adaptation for intelligent automation.
However, with the physical distancing becoming a part of daily life and workforce being stationed away from the offices, there is an imminent threat of data breaches and cyber threats when the digital workforces are not fully automated.
Human involvement and intervention in automation introduces higher chances of error and the risk of confidentiality and compliance issues despite various remote access strategies such as VPN or SaaS based software.
The business value of unattended digital workforce is far more significant, with lower costs for deploying new developments, scaling up or maintenance. This is due to the high utilisation rate and the deployment projects can be reused or even replicated by other agencies to implement in similar projects.
Until recently, two of the Singapore-based public healthcare providers have pushed their envelope to adopt the RPA to lift the pressures off on frontline medical staffs. By automating the hundreds of patient registrations being digitally recorded and processed every day, they saved about 36 hours of manual work handled by 3 staffs – allowing frontline and administrative staffs being able to spend more time on delivering vital outcomes.
On top of that, the accuracy and flow of data have significantly been improved in their operation.
As the need for more data, faster processing and better decision increase incessantly, intelligent automation can take over routine, repetitive and complex tasks far more efficiently than current methods. Agencies stand to gain significantly from standardising processes on a digital automation platform that encompasses the agencies’ core processes.

The question is – how can agencies best approach and manage the portfolio of Intelligent Automation to deliver positive impact their core business?

Interested in getting the Agenda for this event?
Request a copy from our staff (opengov@opengovasia.azurewebsites.net)

Who Should Attend

We will be discussing:

  • Key barriers posed by intelligent automation deployment including legacy compatibility issues, sources of migration cost, privacy implementation and complexity
  • Different approaches to implement digital workforce solution based on the current needs and types of
    operation
  • Re-energising processes with intelligent automation
  • Exceeding service level expectations of the citizens especially during critical events
  • RPA implementation and its best practices


Meet Our Distinguished Speakers

Bill Taylor
Vice President, ASEAN and Korea
Blue Prism

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Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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IN COLLABORATION WITH

Blue-Prism-Web-logo

Networking

Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.

Learning

We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.

Exposure

Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

A great platform to learn how people are tackling similar IT issues

Ministry of Home Affairs

It is great to learn from participants from across industries on the topic of discussion. You may be pleasantly surprised how a solution deployed in another industry can be adapted to address a chronic work challenge at your organisation

Singapore General Hospital

A good platform to understand more about the challenges encountered by organisations in introducing new technologies in daily work

Singapore Police Force

Get involved

For sponsorship opportunities

For speaking opportunities

engage@opengovasia.azurewebsites.net

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.