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Modernise, Transform and Innovate: Navigating the Future of Citizen Services

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive and enlightening Breakfast Insight aimed at exploring the implications of the next wave of technology-driven change for key metrics driving digital government.  

Meet Our Distinguished Speakers

John Mackenney
Practice Director, Digital Strategy Group APAC
Adobe

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Transforming citizen experience, driving digital inclusivity and increasing the efficiency of service delivery

Citizen experience lies at the heart of every government’s mission to serve its constituents effectively. It encompasses the quality and ease with which citizens interact with public services and access information crucial to their daily lives.  

 In today’s digital age, achieving an exemplary citizen experience hinges on digital inclusivity – the commitment to ensure that all members of society, regardless of their background or abilities, can participate fully in the digital realm.  

 This inclusivity extends to embracing emerging technologies that empower citizens, fostering a sense of belonging and trust. Meeting the diverse digital needs of citizens is a paramount priority for the Singapore government.  

 Singapore is steadfast in its commitment to elevate digital inclusion and accessibility of public services. However, as the smart nation continues this transformative journey, it is acknowledged that there are ongoing challenges that require innovative solutions. 

The Challenge of Digital Experience 

 Despite commendable progress, the public sector faces perennial challenges in providing a seamless digital experience akin to what the private sector offers.  

 Citizens, while increasingly tech-savvy, continue to grapple with concerns about the authenticity of information and often struggle to find the information they seek.  

 In an era where trust and accessibility are of utmost importance, these challenges underscore the need for innovative solutions. 

 Leveraging Emerging Technologies to Enhance Citizen Experience 

 The emergence of groundbreaking technologies, including Artificial Intelligence (AI) tools, presents a unique opportunity to revolutionise the citizen experience.  

 By leveraging AI and other advanced tools, we can not only drive digital inclusivity but also enhance the efficiency of service delivery. However, this transformative journey also poses new questions and considerations, particularly in the realm of data authenticity and ethical considerations. 

OpenGov Asia is pleased to invite you to an exclusive and enlightening Breakfast Insight aimed at exploring the implications of the next wave of technology-driven change for key metrics driving digital government.  

In this exclusive event, we invite you to delve into the latest findings from an exclusive report on Government Digital Performance and Inclusion Indicator. This invaluable research sheds light on the current state of digital government performance and inclusion, providing essential insights into the journey ahead.  

We will be discussing:

  • Data-Driven Insights: Gaining access to data-driven insights that reveal the current state of digital government performance and inclusion in Singapore 
  • Technology-Driven Change: Exploring the implications of the next wave of technology-driven change for key metrics driving digital government 
  • Understanding how AI and other emerging technologies can reshape the citizen experience 
  • Navigating Ethical Challenges: Engage in thought-provoking discussions about the ethical considerations surrounding the use of technology in public services  
  • Delving into strategies to ensure transparency and trust in public services 
  • Discovering innovative solutions and best practices that can be implemented to enhance digital inclusivity and improve service delivery 
  • Shaping the future and forging a path towards a more inclusive, efficient, and trusted digital government experience for all citizens 

Who Should Attend

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Get involved

For sponsorship opportunities

For speaking opportunities

engage@opengovasia.com

PARTNER

Adobe Digital Government solutions enable agencies to make, manage, mobilize and measure the information, experiences and knowledge needed to achieve their missions. Government agencies use Adobe technology to power digital content creation and management that most effectively engages citizens; deliver rapid forms creation, secure document workflows and unbreakable digital signatures needed to increase business process efficiency;  create, manage and share knowledge that agency teams need to accomplish their mission; and to do it all with the most advanced content-centric security and analytics available. With 25 years of proven innovation, Adobe is transforming the way agencies interact —real-time, on any device. For more information, please visit Adobe.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.