September 26, 2023

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Modernise, Transform and Innovate: Navigating the Future of Citizen Services

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive and enlightening Breakfast Insight aimed at exploring the implications of the next wave of technology-driven change for key metrics driving digital government.  

Meet Our Distinguished Speakers

John Mackenney
Practice Director, Digital Strategy Group APAC

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

Transforming citizen experience, driving digital inclusivity and increasing the efficiency of service delivery

Citizen experience lies at the heart of every government’s mission to serve its constituents effectively. It encompasses the quality and ease with which citizens interact with public services and access information crucial to their daily lives.  

 In today’s digital age, achieving an exemplary citizen experience hinges on digital inclusivity – the commitment to ensure that all members of society, regardless of their background or abilities, can participate fully in the digital realm.  

 This inclusivity extends to embracing emerging technologies that empower citizens, fostering a sense of belonging and trust. Meeting the diverse digital needs of citizens is a paramount priority for the Singapore government.  

 Singapore is steadfast in its commitment to elevate digital inclusion and accessibility of public services. However, as the smart nation continues this transformative journey, it is acknowledged that there are ongoing challenges that require innovative solutions. 

The Challenge of Digital Experience 

 Despite commendable progress, the public sector faces perennial challenges in providing a seamless digital experience akin to what the private sector offers.  

 Citizens, while increasingly tech-savvy, continue to grapple with concerns about the authenticity of information and often struggle to find the information they seek.  

 In an era where trust and accessibility are of utmost importance, these challenges underscore the need for innovative solutions. 

 Leveraging Emerging Technologies to Enhance Citizen Experience 

 The emergence of groundbreaking technologies, including Artificial Intelligence (AI) tools, presents a unique opportunity to revolutionise the citizen experience.  

 By leveraging AI and other advanced tools, we can not only drive digital inclusivity but also enhance the efficiency of service delivery. However, this transformative journey also poses new questions and considerations, particularly in the realm of data authenticity and ethical considerations. 

OpenGov Asia is pleased to invite you to an exclusive and enlightening Breakfast Insight aimed at exploring the implications of the next wave of technology-driven change for key metrics driving digital government.  

In this exclusive event, we invite you to delve into the latest findings from an exclusive report on Government Digital Performance and Inclusion Indicator. This invaluable research sheds light on the current state of digital government performance and inclusion, providing essential insights into the journey ahead.  

We will be discussing:

  • Data-Driven Insights: Gaining access to data-driven insights that reveal the current state of digital government performance and inclusion in Singapore 
  • Technology-Driven Change: Exploring the implications of the next wave of technology-driven change for key metrics driving digital government 
  • Understanding how AI and other emerging technologies can reshape the citizen experience 
  • Navigating Ethical Challenges: Engage in thought-provoking discussions about the ethical considerations surrounding the use of technology in public services  
  • Delving into strategies to ensure transparency and trust in public services 
  • Discovering innovative solutions and best practices that can be implemented to enhance digital inclusivity and improve service delivery 
  • Shaping the future and forging a path towards a more inclusive, efficient, and trusted digital government experience for all citizens 

Who Should Attend

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