Malaysia’s government is dedicated to lead the country’s digital economy by fostering inclusive, high-quality growth through national digitalisation measures that are in line with the Shared Prosperity Vision 2030. MyDIGITAL was created to support these national development policies to achieve this. 

The government is currently concentrating on improving public service delivery by enabling Public Sector digital technologies to expand the scope and quality of public services, as well as improving e-Government portals to become more efficient by monitoring and analysing progress. 

The adoption of cloud technologies, which can play a critical role in enabling the rapid transition to remote working and scaling up Public Sector services to meet surging demand, has been accelerated thanks to the pandemic. It has forced the Public Sector to optimise IT architecture and processes and has accelerated the adoption of cloud technologies which play a critical role in enabling the rapid transition to remote working, managing technological risks and scaling up government services to meet surging demand. 

In addition, the Public Sector collects performance data regularly to provide insights that can be used for future planning and decision-making. This initiative will result in a progressive Public Sector that uses pertinent citizen data to move toward more proactive and, possibly, predictive service delivery. 

It is evident that transparency, accuracy and accountability will all be improved as a result of a successful Digital Transformation programme; thereby ensuring the Malaysian citizens benefit from an improved democratic process. 

Developing skills in the utilisation of cloud on any platform

The growing demand for cloud technology has enabled usability and accessibility with any platform. However, deciding which platform to integrate will be influenced by the level of security, automation, synchronisation, scalability and convenience necessary. Nevertheless, Public Sector should also consider architectures that can enable innovation with rapid changes and the ability to test and fail fast.

Exploiting the open-source potential and cost savings

Enterprise open source is demonstrably more stable and secure, with innovative technologies that support Public Sector digital transformation projects. It will be important to choose a platform that is cost-effective and has optimised hardware requirements through growing use of platform, containers and microservices-based techniques.

Incorporating automation into the Public Sector to its full potential

The journey toward digital transformation will be accelerated by automation, which will boost productivity and ensure the efficiency of services such as licence applications, tax filing and procurement processes. It is now critical to simplify developer experience so that they can focus on writing their code, developing products, solving business problems without worrying about underlying infrastructure and platform.

The hybrid cloud serves as a versatile platform for operating apps and workloads

The exposure and utilisation of a unique mix of public and private cloud resources provide the Public Sector with the luxury of selecting optimal cloud for each application or workload and moving workloads freely between the two clouds as circumstances dictate.

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