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Reinvigorating the Healthcare Industry by Harnessing the Power of Intelligent Automation

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on the future of automation in the healthcare sector and best practices to improve patient experience, data interoperability and service delivery levels and efficiency.

Automated patient experiences to transform the delivery of services, data interoperability and staffing for the future

The world of healthcare is in the midst of yet another sea change and at the forefront of shaping the future by embedding intelligent automation into its operations.

This transformation provides tools for streamlining the entire work process such as patient intake, bottlenecks from manual transfer of data between the system and undocumented work.

Automation is already proven and recognised for the value it delivers across industries especially in the healthcare sector. With the COVID-19 pandemic, it has accelerated the shift towards automation significantly, making automation no longer an option but an absolute must.

As the need for more data, faster processing and better decision-making increase incessantly, intelligent automation can take over routine, repetitive and complex tasks far more efficiently than current methods. Agencies stand to gain substantially from standardising processes on a digital automation platform that encompasses the agencies’ core processes.

With that being said, where can intelligent automation make the biggest impact in the healthcare industry to address their key challenges and improve patient journey?

Enhancing Patient Experience and Resource Efficiency

Advanced healthcare automation is reshaping the patient experience across the entire spectrum of interactions with healthcare providers and institutions.

Like any other consumers in the market, patients are accustomed to an on-demand digital experience with seamless and smarter interactions and expect personalised and consistent services from the healthcare industry.

Employing digital workers to support an institution’s management of data and operations – like scheduling and follow-ups for appointments – can lead to a better customer experience with fewer frustrations over billing or scheduling issues.

Automated scheduling ensures patients to receive continued and tailored communications and automatic reminders via various digital channels.

With thousands of hospital appointment bookings and registrations made in a year, it is impracticable for frontline and administrative staff to proactively manage and provide personalised communications manually. Not to mention, the accuracy and flow of data would significantly deteriorate over time.

Intelligent automated systems and patient portals not only reduce errors but also provide tools to manage accounts and set up payment options at their convenience, with staff intervention needed only for support and troubleshooting.

This benefits both providers and patients at the same time as healthcare providers can deploy staff resources efficiently while giving the patients more control over their healthcare needs. Improved experiences drive patient satisfaction and, therefore, willingness to remain engaged with the providers.

Streamlining Data Management and Interoperability

There is a staggering volume of health data being captured today – medical journals, patient records, wearables, billings and claims, registration and so forth. This actionable information and data have the utmost potential to achieve transformation goals and patient demands.

However, many are struggling to make use of these data sets as the majority of the data is unstructured and, due to the limited capacity of traditional technologies, may only be able to “read” the information.

Instead of having branches of patient records scattered across several systems and platforms, it is critical to have all available patient information and data centralised and accessible.

With digitised and structured data being captured from the start, digital workers can traverse multiple locations and systems, thereby improving integration downstream.

Intelligence-driven automation can be harnessed to take advantage of this information by analysing and extracting actionable insights from multiple sources, regardless of the format. It provides a better understanding of costs, risks and patient needs and helps maximise the resource across other systems, such as finance or HR.

With multiple transformational drivers exist in the field, how can healthcare best approach and manage the portfolio of Intelligent Automation to deliver a positive impact on their core operation?

Who Should Attend

Meet Our Distinguished Speakers

Dr Zoran Bolevich
Chief Executive, eHealth NSW
Chief Information Officer, NSW Health

Anna Twomey
Senior Solution Advisor, Americas Public and Private Healthcare SME
Blue Prism

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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Great and concise event with good sharing despite the current critical time!

IHH Healthcare

Well-run and attended event, lots of opportunity for delegate participation

National University Health System

It was an interesting conversation. The case study was useful as a frame and I loved the polling questions

Tan Tock Seng Hospital

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engage@opengovasia.azurewebsites.net

Anna Twomey
Senior Solution Advisor, Americas Public and Private Healthcare SME
Blue Prism

Lifetime experience in serving U.S. and International Healthcare eco-systems (both public and private sector) with integration and intelligent analytic solutions including the usage of Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML), Business Intelligence, and Data Management.

Anna has worked with some of the greatest Technologists, Scientists and Clinicians in Public and Private sector since 1995.  Her list of accomplishments throughout her career is extensive and includes such titles as Chief Analyst for Foundation Health Federal Services (CHAMPUS), Solutions Engineer Manager at VHA, Healthcare SME for North America at IBI, Chief Investigator and Administration Manager for Bioterrorism Preparedness at City of Houston, Chief Investigator for Epidemiological Surveillance at City of Houston and Committee Chairperson for National Emergency Preparedness and Response Plans representing the State of Texas.

Mohit Sagar
Group Managing Director & Editor-In-Chief
OpenGov Asia

Mohit is the Group Managing Director at CIO Network, a content sharing platform that connects governments with an added focus on Education and Healthcare. He spearheads and drives all strategies and operations in Singapore, UK and Australia offices. He created the round table format within the event industry that received the Award for the Best C-level conference in Asia which is now becoming the industry norm. In a career spanning 20 years, he has held a number of senior roles in the conference & media industry in the US, UK, Middle East and Asia.

PARTNER

NGINX, now a part of F5, Inc., is the company behind the popular open source project, NGINX. We offer a suite of technologies for developing and delivering modern applications. Together with F5, our combined solution bridges the gap between NetOps and DevOps, with multi‑cloud application services that span from code to customer.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.