OpenGov Asia is pleased to bring an exclusive Breakfast Insight that aims to provide the latest information on delivering an effective and efficient customer experience. This is a closed-door, invitation-only, interactive session with Singapore’s top financial institutions.
Hours of Content
Data plays an increasingly important role in economies and societies, not least of which is the financial services sector. As data becomes one of the critical assets for digital banking, it is paramount that important banking technology architectures include a frictionless process layer in order for the banks of tomorrow to deliver on the foundational pillars of digital customer experience.
Technological innovations have greatly improved the capacity of financial services providers to capture, store, combine and analyse a much greater variety of customer data, ranging from their current or previous location to customer behaviours and preferences. This in turn enables organisations to build, optimize and secure digital interactions from frontend to backend, across the full technology stack in the future state this is multi cloud. Data is simply the latest way for banks to deliver on their core promise: to listen to customers, create a service that benefits them and offer that service in a personalised way.
Data is the new oil & Why a ‘Data-to-Everything’ Approach is needed
The COVID-19 crisis has turned into an unlikely catalyst to spur the acceleration of digital transformation across banks in Singapore. This digital transformation is increasingly becoming intrinsic to the business model of banks in the nation. Indeed, for the smaller or foreign banks operating in Singapore, embracing digital transformation as a strategic intent has become a necessity to counter larger incumbents. In a ‘Data-to-Everything’ approach, we look at data to help businesses make sense of their business health. This is done by synergizing many data silos that exist on-premise, hybrid, or in multi-clouds, and simplifying these data into meaningful insights to guide executive decisions.
Delivering Agility with Cloud-based Data-Driven Analytics
Cloud has enabled scalability in the financial industry over the last few years. The increased flexibility and scalability of cloud over on-premise solutions allow financial institutions to gather and interpret diverse sets of data at amazing speed, eliminate content silos, secure data across the bank andbuild lasting relationships with customers. It is the ultimate advantage for banks and other financial services firms to store data and applications and access advanced software applications via the internet.
Leveraging Data to Drive Innovation in Customer Experience
Financial institutions must combine data, analytics, technology and automation to deliver a personalised, customer-centric experience. Managing these technology and organisational complexities requires the new ‘Data-to-Everything’ approach. Financial institutions should embrace this as it helps business, IT and security teams through the collection of real-time data from any source, the application of analytics and intelligence and the ability to trigger automated actions that reduce business risks, improve security, and deliver a collaboration that accelerates decision making and enhances the customer experience.
What should the Future of Banking look for?
The focus of future banks should be to let Digital-first, Cloud-First and Customer-first take prominence over everything else. Any digital banking strategy must be backed up with a robust data strategy. Financial institutions need to leverage insights to inform an institution’s decision-making, operations and customer experience components to drive a high-level digital transformation strategy.
OpenGov Asia Breakfast Insights are concise, to-the-point, strategic-level discussions designed to bring learning to the highest level! The unique proposition of an OpenGovAsia Breakfast Insight is the integration of cutting-edge insights from our expert speakers and interactive discussion among the participants.
This unique session will present the latest research and real-time case studies of how data will shape and drive the future of banking and will explore:
It was a fruitful breakfast insight with lots of knowledge and discussion
OpenGov Asia releases new digital content daily on trending topics within technology and the public sector. Join our newsletter to have weekly digests of our content conveniently sent to your email address.
“This is a great way to share new knowledge in new normal. Very useful information and hope to attend next event”
Financial and Development Supervisory Agency
“It was a fruitful breakfast insight with lots of knowledge and discussion”
Agency for Science, Technology and Research (A*STAR)
“I can hear good presentations from the experts from around the world and get better insights on the implementation of data analytic tools for improving the government services for public”
Ministry of Research and Technology
Splunk Inc. (NASDAQ: SPLK) turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things (IoT) data, including monitoring and diagnostics, predictive maintenance and asset performance management. Use Splunk software in the cloud and on-premises to improve service levels, reduce operations costs, mitigate security risks, enable compliance and create new product and service offerings. Join millions of passionate users by trying Splunk software for free: www.splunk.com/free-trials.
Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.
CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.
Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.
Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.
Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.
SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.
HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices.
IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.