February 29, 2024

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Simple, Seamless, and Secured Citizen Services: Unlocking the Secrets of Digital Government Success

M Hotel Singapore

A Platform For Collaboration

OpenGov Asia is pleased to invite you to our exclusive OpenGov Breakfast Insight aimed at imparting knowledge on how public sector agencies can create seamless, personalised, citizen-centric digital experiences.

Exceeding citizen expectations through exceptional personalised and consistent experiences whilst lowering costs, boosting productivity and collaboration amongst teams

Government agencies are in an unprecedented time and going through the largest digital transformation in history. 

Over the past two years, global events have accelerated the need to modernise and innovate citizen services. The pandemic raised the bar for more agile, collaborative structures that speed up the time-to-value – pushing governments to reimagine services with greater creativity and ingenuity.

Singapore government organisations have done a stellar job in delivering innovative, secure digital services, in healthcare, education, and support services, to citizens.

These agencies employed the latest digital tools and services like telehealth, smart chatbots, mobile apps like TraceTogether, and distance learning to serve the citizens seamlessly.

However, there’s still room to grow and organisations cannot rest on past laurels and need to continuously innovate. A large number of government and public sector organisations believe their digital experience needs to keep pace with the public’s expectations.

Meeting public preferences and unlocking next-generation government services rely on user-centric initiatives and priorities.

Delivering Powerful, Meaningful, and Actionable Digital Experiences

The pandemic has accentuated the demand for responsive, meaningful, and personalised digital experiences.

Even though agencies are still working to transform many offline services, there is much promise to innovate and deliver more intuitive services to the citizens.

Many government agencies are recognising the need to embrace new digital tools and platforms to develop more targeted and inclusive engagement with communities. At the same time, they are trying to ensure that this shift doesn’t leave out citizens who are not digitally equipped and already struggling to keep up in an increasingly digital world. 

Citizens do not want to navigate multiple government websites and fill up multiple forms before finding what they need. Citizens expect services to be seamless, accessible, and readily available online.

How Government Transforms Citizen Services Using Digital Experiences That are Efficient, Engaged, and Secure

Citizen experience is crucial for governments of all sizes as they seek to overcome trust barriers and create efficiency in their processes.

Improving the citizen experiences online drives better critical outcomes such as increased trust, achieving citizen satisfaction whilst increasing their organisation’s productivity, and collaboration between agencies.

As interactions with services become increasingly digitised, digital experiences become a yardstick for government competence. To increase trust in government, excellent citizen-oriented digital experiences have never been more critical for increasing confidence and satisfaction.

Delivering government services that anticipate citizens’ future needs is no mean feat. It relies on a shift away from traditional technology-centric development models – and an unmistakable reorientation around the public’s needs and outcomes.

This is only made possible by blending user experience, customer experience and employee experience by utlising technological tools.

OpenGov Asia is pleased to invite you to our exclusive OpenGov Breakfast Insight aimed at imparting knowledge on how public sector agencies can create seamless, personalised, citizen-centric digital experiences.

This session serves as a great peer-to-peer learning platform to gain insights and practical solutions to empower organisations to deliver seamless, integrated citizen-centric experiences and master their digital potential to build trust, confidence, and beyond.

We will be discussing:

  • Understanding the evolution of digital experience trends and finding opportunities for organisations to refine their strategies and better serve the citizens
  • Benchmarking governments’ digital performance globally, nationally, and at a departmental level
  • Sharing global best practices and case studies
  • Adopting new digital tools to engage with communities, address the digital divide, and build trust
  • Enhancing the public sector’s ability to navigate changing citizen expectations, escalating complexity, talent shortages, and the realities of hybrid work environments
  • Reimagining anticipatory, transparent, inclusive, easy-to-use services, accessible from anywhere

Who Should Attend

Meet Our Distinguished Speakers

Lucy Poole
General Manager - Digital Strategy, Architecture and Discovery Division
Digital Transformation Agency

John Mackenney
Practice Lead - Digital Strategy APAC

Shashank Sharma
Head - Digital Experience Business
Adobe South East Asia

Mohit Sagar
CEO & Editor-in-Chief
OpenGov Asia

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“Good vibrant discussion with relevant folks who understand the same issues”

Government Technology Agency of Singapore

“It was very insightful. Hearing from fellow delegates helped to put some of the ideas in perspective”

Agency For Science, Technology & Research (A*STAR)

“Wonderful. Have always enjoyed OpenGov sessions—lots of sharing and insights”

National Environment Agency

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Adobe Digital Government solutions enable agencies to make, manage, mobilize and measure the information, experiences and knowledge needed to achieve their missions. Government agencies use Adobe technology to power digital content creation and management that most effectively engages citizens; deliver rapid forms creation, secure document workflows and unbreakable digital signatures needed to increase business process efficiency;  create, manage and share knowledge that agency teams need to accomplish their mission; and to do it all with the most advanced content-centric security and analytics available. With 25 years of proven innovation, Adobe is transforming the way agencies interact —real-time, on any device. For more information, please visit Adobe.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.