OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on how to increase IT services uptime, mitigate IT issues faster with minimum resource overhead, and how to minimise the impact on the business by reducing unplanned IT work.
Hours of Content
COVID -19 has been the biggest game-changer in our generation. Governments and enterprises are focusing on leveraging technology and digital to recover and thrive in the new normal.
With lockdown clamped across the world, these organisations experienced difficulties with online connectivity and communicating with their employees, citizens, suppliers, and customers, in addition to issues with infrastructure.
In a matter of weeks, organisations had to respond to dramatic changes. Adapting to new remote working demands with creaking connectivity issues, they had to brave it all.
What did not change however was – Citizens and Customer expectations. With everyone moving online, the demand for scalable, optimised, and unified digital services have grown exponentially. Customers and citizens still expect a seamless digital experience, every time.
This points to the question – Is your organisation ready to serve the citizens and customers seamlessly?
Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organisation, the speed at which this information is delivered, recognised, and analysed is critical to their success in effectively mitigating the impact of any critical event and more specifically an IT incident.
To continue to deliver innovative and uninterrupted services that citizens and customers have come to expect, it requires robust critical communication and IT Alerting method. This would enable the IT leaders to alert and communicate with key members of their teams, as well as citizens and consumers when provisioning or other IT incident response issues taking place.
Keeping these requirements in mind:
Challenges have increased as unplanned data outages and other IT incidents emerge due to human error or a failure to follow set processes, causing downtime and rise of cost.
A data-led resilience program does not only help them in collecting, monitoring, and tracking the data, but also improving the IT system uptime, thus minimising human error and downtime.
During critical situations, a data-led resilience system allows the public and private sector to receive an immediate alert if an incident is about to occur. This enables them to respond to the emerging incident coherently and effectively with automatic multi-channel alerts and error-free communications.
Situations could change—for the better or worse—and so could the responses. A data-led resilience program helps governments and stakeholders to think and act fast, especially in worse scenarios. This program is necessary to execute remediation plans immediately, coherently, and effectively.
With this in mind, governments and stakeholders can easily build planning in the long term and respond to future challenges without worrying about who should respond to what with whom.
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A well-facilitated session with good speakers. Sharing amongst attendees was also enrichful
Civil Aviation Authority of Singapore
Great experience to hear from different people from varied industries
It was a good discussion with specific and useful insights!
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. . The company’s platform sent over 3.5 billion messages in 2019 and offers the ability to reach over 550 million people in more than 200 countries and territories, including the entire mobile populations on a country-wide scale in Australia, Greece, Iceland, the Netherlands, Peru, Singapore, Sweden, and a number of the largest states in India