February 28, 2024

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Strengthening Operational Reliability and Agility – Always on, Always Ready Organisation

A Platform For Collaboration

OpenGov Asia is pleased to invite you to an exclusive OpenGovLive! Virtual Breakfast Insight aimed at imparting knowledge on how to increase IT services uptime, mitigate IT issues faster with minimum resource overhead, and how to minimise the impact on the business by reducing unplanned IT work.

Spearheading practical, scalable, and actionable strategies on automating incident management, and unifying fragmented IT operations

COVID -19 has been the biggest game-changer in our generation. Governments and enterprises are focusing on leveraging technology and digital to recover and thrive in the new normal.

With lockdown clamped across the world, these organisations experienced difficulties with online connectivity and communicating with their employees, citizens, suppliers, and customers, in addition to issues with infrastructure.

In a matter of weeks, organisations had to respond to dramatic changes. Adapting to new remote working demands with creaking connectivity issues, they had to brave it all.

What did not change however was – Citizens and Customer expectations. With everyone moving online, the demand for scalable, optimised, and unified digital services have grown exponentially. Customers and citizens still expect a seamless digital experience, every time.

This points to the question – Is your organisation ready to serve the citizens and customers seamlessly?

Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organisation, the speed at which this information is delivered, recognised, and analysed is critical to their success in effectively mitigating the impact of any critical event and more specifically an IT incident.

To continue to deliver innovative and uninterrupted services that citizens and customers have come to expect, it requires robust critical communication and IT Alerting method. This would enable the IT leaders to alert and communicate with key members of their teams, as well as citizens and consumers when provisioning or other IT incident response issues taking place.

Keeping these requirements in mind:

  • Do you have an optimised IT alerting system?
  • Do your IT incidents being resolved fast enough?
  • Is your organisation geared to improve performance and take your IT communications to the next level?
  • Does your organisation has the strategic advantage of well-tuned SLAs?
Minimise Business Downtime and Accelerate Incident Resolution by Automating Communications, Collaboration, and Orchestration

Challenges have increased as unplanned data outages and other IT incidents emerge due to human error or a failure to follow set processes, causing downtime and rise of cost.

A data-led resilience program does not only help them in collecting, monitoring, and tracking the data, but also improving the IT system uptime, thus minimising human error and downtime.

During critical situations, a data-led resilience system allows the public and private sector to receive an immediate alert if an incident is about to occur. This enables them to respond to the emerging incident coherently and effectively with automatic multi-channel alerts and error-free communications.

Situations could change—for the better or worse—and so could the responses. A data-led resilience program helps governments and stakeholders to think and act fast, especially in worse scenarios. This program is necessary to execute remediation plans immediately, coherently, and effectively.

With this in mind, governments and stakeholders can easily build planning in the long term and respond to future challenges without worrying about who should respond to what with whom.

Who Should Attend

Meet Our Distinguished Speakers

Himanshu Shrivastava
Managing Director, Head of Digital Technology – APAC & EMEA, Global Consumer Technology

Graeme Orsborn
Vice President - International CEM Business Unit

Mohit Sagar
Group Managing Director and Editor-in-Chief
OpenGov Asia

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Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.


We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.


Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

A well-facilitated session with good speakers. Sharing amongst attendees was also enrichful

Civil Aviation Authority of Singapore

Great experience to hear from different people from varied industries


It was a good discussion with specific and useful insights!

UPL Limited

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Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. . The company’s platform sent over 3.5 billion messages in 2019 and offers the ability to reach over 550 million people in more than 200 countries and territories, including the entire mobile populations on a country-wide scale in Australia, Greece, Iceland, the Netherlands, Peru, Singapore, Sweden, and a number of the largest states in India


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.