EXCLUSIVE- Discussion on Big Data challenges – unstructured data, privacy, sharing, integration

Senior executives dealing with ICT from public sector, education and health care organisations in Singapore came together at the OpenGov Leadership Breakfast Dialogue, ‘The Big in Big Data – Managing the unmanageable’ in Singapore on the 10th of November. Two hours of interactive discussion yielded fascinating insights into a range of issues related to collection, storage, sharing and analysis of Big Data.

Christopher Aw (below, second from right), Regional Lead, Public Sector Programs, MarkLogic initiated the dialogue talking about changes in ‘model’, ‘mentality’ and ‘mission’ in the public sector. Data models have evolved from hierarchical to relational to an era, where massive volumes of data, whether it is in military intelligence or patient healthcare records, is unstructured. Storing operational data in relational data models is losing its utility in making sense of the data and gaining insights from it. Mr. Aw quoted a number of 12%, as the proportion of enterprise data which was in highly structured databases, as of 2014.

Mentality is shifting from a system-centric approach, where there are many different applications, each with a different back-end, being fed data from multiple sources. The current trend is in favour of a data-centric approach, where all the data is processed in one place, being loaded and indexed from multiple ever-changing sources and the output is delivered to the right user in the right format in real time.

In terms of ‘mission’, Mr. Aw said that IT is merging with operations. It is leading to requirements such as Joint Metadata catalogs for enabling simultaneous search of disparate databases.

These trends necessitate a shift in the way data is dealt with, the manner of its collection and storage.

Henry Chao, Former Deputy CIO and Deputy Director, Office of Information Services, Centers for Medicare & Medicaid Services in the US shared his experience leading the creation of the insurance marketplace as part of the implementation of the implementation of the Patient Protection and Affordable Care Act (ACA) or Obamacare. The Act was hoping to provide affordable coverage to additional 20 million Americans.

Mr. Chao broke down the timeline from the signing of the ACA in March 2010 to the launch of healthcare.gov in October 2013. Such as a vastly ambitious project represented a range of challenges regularly faced during implementation of large-scale ICT projects in the public sector.

There was uncertainty in the scope. It was forever changing. Regulations had to be written that laid out how the programme would operate. For a long, the team operated on a monthly stipend, making it difficult to award contracts. Connections had to be established with a whole bunch of federal and state level agencies. The traditionally months-long process of insurance underwriting had to be reduced to a few seconds. Over 1600 different insurance products had to be integrated and tested.

The information provided by the applicants filling up the online forms had to be preserved, while shifting some of the applicants to state programme more beneficial for them.

It was completely new set of complex problems that had never been dealt with before. Mr. Chao highlighted the key question of when are you going to have enough information to build the critical pieces and have a minimum viable product. The team adopted its own brand of agile development, parallel development of business processes and communication plans with stakeholders.

If they had to absorb the shocks and the volatility of ever-changing requirements, refactoring the relational model as many times as the application code would make the process significantly more challenging. During the last three months, there are 180 builds, an average of 2 a day. In that scenario, you don’t want to be encumbered by a changing relational model. A NoSQL database could help in tackling these issues.

Next, Klaus Felsche (above left), Former Director of Analytics from the Department of Immigration and Border Protection in Australia spoke about data needing to support decisions, actions and services. He presented a 3-step process of seeing, understanding and acting to enable evidence-based decision-making and solve business problems.

Governments collect huge amounts of extremely valuable data, which could be potentially used to improve services and consequently the lives of the citizens. Mr. Felsche said, “We now need to construct systems where we don’t know all of the questions data can answer. We don’t even know some of the questions we need to answer.”

But a pre-requisite for this is the ability to collect and store information in a way that it is available for analysis. Mr. Felsche brought up what he called ‘invisible data’. That is data that cannot be used. It might be lying on a tape in a vault somewhere or in some inaccessible part of the network.

Questions and discussion

The first question posed to the delegates was, ‘What are some of the biggest data challenges in your organisation’. 40% responded that it was the difficulty in accessing information. Increasing efforts to manage data and challenges posed by manual aggregation of data garnered 25% and 15% of votes respectively.

Rupert Gwee (below right), Director, Human Resources Transformation Office, National Service Affairs Directorate, Human Resources Division, Ministry of Home Affairs spoke about data not being organised and tagged properly, making it difficult to analyse it. Forward screening is what is required. You have to come up the concept and then articulate the requirements. In other words, it is about having a clear problem statement and figuring out what data sources will have to be grouped together. Otherwise people do not know how to organise the information. It is not collected in a way that would be useful.

The issue of data silos and privacy also surfaced in the subsequent interesting discussion. Vivien Chow (below), Director Applied Innovation and Partnership, Government Technology Agency (GovTech), responded that integration of data from different sources is required. But the different agencies are at different stages of understanding how to anonymise the data. Sometimes the data set on its own might be adequately anonymised. But it could be reidentified when combined with other data sets. The hurdle of effective anonymisation has to be surmounted before encouraging data sharing.

To tackle the issue, GovTech is working on a proof-of-concept (POC) for homomorphic encryption, which can enable analysis of encrypted data. If the POC is successful, it can be used across the government agencies.

Peter Tan Chin Seng (below right), Principal Architect, National Architecture Office, Integrated Health Information Systems (IHIS) Pte Ltd said that even after anonymisation of identifiers, data can be re-identified sometimes. Especially in the boundary cases. For instance, say 99-year olds with a specific condition.

Mr. Seng also talked about a problem with early technology adoption, as happened in Singapore’s hospitals. Now that there is a lot of data which is difficult to integrate because of change in data structures and existing systems being based on the older ones. Efforts to change in order to harmonise data can face resistance.

Current technology is capable of redacting certain part of the information, such as edge cases, on the fly, whereas before separating out that one vector was difficult. Then the data can be shared without compromising privacy. Encryption, anonymisation and redaction are the three keys to this. Earlier you would need to encrypt the entire database. Now it can be done based on certain criteria.

The conversation veered to the presentation of data. Paul Gagnon, Director, E-Learning, IT Systems and Services, Nanyang Technological University – Lee Kong Chian School of Medicine said that his biggest challenge is to find the best possible way to display data to the front-end user, so that they can find information quickly. Different groups of stakeholders can have widely varying opinions on it and factoring in everyone’s needs or demands can prove to be a tough challenge.

Mr. Felsche said in response that putting out a viable product is important, as subsequent iterations can keep improving it. Trying to satisfy everyone can place government in a gridlock.

The next query to the delegates was about how they manage unstructured data (documents, attachments, pictures, sound, video etc). Here, a majority, 67%, replied that some of the unstructured data is included but it is not possible to include all.

Dr. John Kan, Chief Information Officer, Agency for Science, Technology and Research described the current approach of designing a content management system around the requirements, so that the essential data at least is classified and stored properly. Sometimes, you might need to choose what to manage.

Mr. Seng said that currently transactional systems are mostly relational. So, for dealing with data, metadata is being indexed into blocks. But this needs improvement.

The right metadata can be critical in managing data. Mr. Gwee provided another angle to this aspect:

Sometimes, there is over-analysis on how to use data. Basic analysis can suffice for most government needs. But when you want to move to the next level, that requires a paradigm shift. He gave the example of 300,000 to 360,000 people crossing the Johor–Singapore Causeway every day. The volume is huge and it is not like the airlines, where identity of the passengers is verified in advance. Managing that flow, while avoiding intrusive methods, demands smart approaches. Sometimes, simple ideas could be the smartest and heavy crunching might not be required every time. Like tracking army operations by keeping a tab on purchase of food items from provision shops by the soldiers’ wives.

When asked about the most important IT priorities, responses were split, with 40%, 30% and 20% for digital transformation and innovation, improving efficiencies and costs and developing/ deploying customer-facing applications respectively.

It was pointed out by Mr. Mohamad Azman Jaffar, Deputy Director Information Technology, Public Service Division – Prime Minister's Office that transformation and innovation sort of encompasses the other options. Lim Soo Tong, Chief Information Officer, Jurong Health Services concurred, saying that it is their mission.

Also, earlier efficiencies and costs were the primary focus for ICT. Now that is no longer the case. Senior managements demand digital transformation to support business objectives.

Data can be used to make the business case here for transformational initiatives, from a holistic perspective. Possibilities of early intervention from predictive analytics and cross-pollination resulting in new viewing angles, through combinations and association of different data sets were also discussed. The dialogue moved to the critical role of interagency collaboration, for instance, between the Ministry of Health and Social services, to achieve these kinds of objectives.

Around 67% of attendees said that their mission critical data resides in multiple Relational Database Management Systems (RDBMS). In most Singapore public sector organisations, that data is already on enterprise document management systems and shared.

Dr. Kan said that it was important to know the initial process which generated the data in the RDBMS to know what was included, what was left out.

Concluding the dialogue, Mr. Aw talked about the process of continuous learning and improvement. There are still many gulfs to be traversed and potholes to be avoided. But there is no avoiding data. Data, in ever-increasing volumes, velocity and variety will continue to expand its role in how governments function and governments have to evolve, adapt and progress.

Exclusive! Automation Revolution: Securing Modern IT Infrastructure for the Future

In the rapidly evolving digital landscape of today, organisations are increasingly turning to multi-cloud systems to take advantage of their flexibility, scalability, and cost-efficiency. However, this shift often brings about complex challenges in the realms of identity management and security.

To fully capitalise on the benefits of cloud computing while safeguarding their data and operations, businesses are now placing a high priority on certain objectives. These include automating security measures, mitigating risks, and effectively managing identities within the multi-cloud environment.

Enhancing security in multi-cloud systems heavily relies on automation. Automation empowers enterprises to promptly address threats, identify vulnerabilities, and maintain continuous monitoring of their cloud infrastructure. Automated security systems possess the capability to analyse extensive datasets, pinpointing trends and anomalies that may go unnoticed by human observers.

By taking a proactive approach, businesses can not only reduce downtime and financial risks but also significantly lower the chances of data breaches. Mitigating risks in a multi-cloud setting calls for the implementation of a comprehensive strategy. This encompasses establishing robust encryption, access control, and data loss prevention protocols across all cloud providers and applications.

Additionally, it is crucial to adopt a unified security framework that provides centralised visibility and control over the entire multi-cloud ecosystem within an organisation. Such an approach streamlines risk management by ensuring consistent policy enforcement, threat detection, and incident response procedures.

Identity management plays a vital role in multi-cloud security, especially when individuals like customers, partners, and employees access resources from various devices and locations. Identity and Access Management (IAM) assume a pivotal role in this context, enabling organisations to enforce precise access controls, ensuring that only authorised users can access resources.

Furthermore, IAM systems offer single sign-on (SSO) capabilities, which not only enhance security but also simplify the user experience by allowing users to access multiple resources with a single set of credentials.

As businesses increasingly embrace multi-cloud architectures to protect their data, assets, and reputation in today’s interconnected digital landscape, the adoption of automation and robust security practices becomes imperative.

A comprehensive cloud strategy that encompasses automated security measures, risk reduction strategies, and effective identity management in multi-cloud environments is foundational. Prioritising these elements empowers organisations to mitigate risks and fully harness the benefits of multi-cloud setups.

The OpenGov Breakfast Insight on 26 September 2023 convened Singapore’s leading technology experts at the Voco Orchard Singapore to discuss the latest developments in digital integration, cybersecurity, cloud computing, and data governance.

Opening Remarks

Mohit Sagar∶ IT automation has emerged as a critical tool in bolstering security measures

Mohit Sagar, the CEO and Editor-in-Chief of OpenGov Asia believes the role of IT automation in bolstering cybersecurity has never been more critical, particularly in the face of the growing sophistication of cyber threats.

He highlights the escalating intricacies of modern business infrastructures, compounded by the proliferation of remote work, mobile devices, and the Internet of Things (IoT). These developments have introduced vulnerabilities that traditional security approaches find challenging to combat.

Recent data breaches in Singapore, a global financial and tech hub, also underscore the urgency of robust security measures, highlighting the severe consequences of inadequate security practices in the face of evolving cyber threats.

In this context, Mohit underlines the revolutionary nature of Zero Trust Security, which eliminates the inherent trust traditionally placed in both internal and external entities. The importance of rigorous identity verification for users, devices and applications, emphasising the use of multiple-factor authentication as a core principle of this approach, is key.

“Continuous monitoring serves as a rapid anomaly detection mechanism, while micro-segmentation effectively constrains lateral network movement, ultimately minimising the impact of potential breaches,” he elaborates. “Here, automation assumes a critical role by swiftly analysing data, enforcing access controls, and providing real-time responses to incidents.”

According to Mohit, the adoption of automation is paramount for organisations looking to bolster their security measures. Automation accelerates processes, minimises errors, and empowers proactive threat detection and swift incident responses through real-time analysis.

Additionally, automated patch management guarantees timely updates, thereby reducing exposure to vulnerabilities, while orchestration optimises security tools and processes for efficient threat management

“To defend against modern cyber threats, organisations should employ a comprehensive approach that includes secure coding, infrastructure hardening and Zero Trust principles,” Mohit is convinced. “This strategy safeguards applications with secure coding, regular testing, and continuous monitoring.”

Infrastructure hardening serves to diminish attack surfaces while extending the principles of Zero Trust through stringent access controls and identity-based authentication, thereby fortifying the overall defence. This comprehensive approach integrates application-centric security, infrastructure hardening, and the Zero Trust Architecture, offering a multi-faceted defence against a wide range of threats.

A seamless identity-based framework begins with the establishment of robust Identity and Access Management (IAM) practices, which form the cornerstone of modern security. IAM effectively manages digital identities for users, devices, and applications, enabling precise control over resource access.

Mohit stresses the importance of access control policies that are structured around roles and responsibilities, emphasising their role in mitigating unauthorised access risks. He also underscores the significance of continuous monitoring of user activities, as it bolsters security by identifying unusual behaviour and potential breaches.

Additionally, he recommends that organisations prioritise the security of credentials for critical systems and data. This can be achieved through the implementation of robust password policies and user education. He also suggests that the adoption of password management tools can prove highly beneficial in this regard.

Elevated access management includes securing privileged accounts with strict controls, regular reviews, and just-in-time access. Data encryption safeguards sensitive information at rest and in transit, making unauthorised access ineffective. Continuous monitoring, with real-time alerts for strange behaviour, enables rapid response to possible breaches and improves security overall.

“In today’s evolving cybersecurity landscape, a comprehensive approach is key,” Mohit concludes. “From IT automation to Zero Trust Security and robust identity management, organisations must implement security measures to defend against modern cyber threats and safeguard critical systems and data.”

Welcome Address

Morgan Hite∶ Infrastructure automation will increase organisational success

Morgan Hite, the Area Vice President for Asia at HashiCorp, recognises the growing complexity of contemporary information technology infrastructure, underscoring the significance of safeguarding and preserving valuable assets for companies.

He agrees that advanced automation solutions can effectively address the intricate security requirements within hybrid and multi-cloud environments. These solutions offer valuable insights into secure asset management, threat detection, and incident response.

The ongoing shift towards cloud adoption is compelling organisations to transition from rigid to more agile infrastructure management, particularly within the public cloud domain. Consequently, IT operations teams are confronted with emerging hurdles.

These challenges include coping with sluggish manual workflows that can lead to errors and inefficiencies. Moreover, development teams may also find themselves burdened by intricate manual processes and less-than-optimal ticketing systems.

Moreover, the obstacles associated with implementing consistent policies not only hamper productivity but also elevate the risks an organisation must contend with. Consequently, having scalable and adaptable infrastructure automation becomes crucial in tackling these challenges effectively. Hence, many organisations opt for solutions that help them steer clear of such complexities.

Morgan explains that HashiCorp assists enterprises in resolving these issues by employing infrastructure as code principles for provisioning, compliance, and management across various domains, including public clouds, private data centres, and third-party services.

“Infrastructure automation plays a pivotal role in efficiently managing the progressively intricate cloud environments that organisations encounter,” he says. “This is a critical component in efforts to maintain security and protect critical assets in a frequently changing environment.”

In a dynamic cloud environment characterised by fluctuating demands, the capability to swiftly adapt and oversee resources emerges as a critical necessity. Automation assumes a pivotal role in guaranteeing efficient scalability, enabling organisations to effortlessly adjust their capacity as required without getting entangled in time-consuming manual processes.

Further, apart from scalability, operational efficiency stands out as another compelling rationale for the implementation of infrastructure automation. Automation empowers organisations to automate routine tasks like provisioning, scheduling, and resource management. Consequently, this not only lessens the burden of manual labour but also mitigates the potential for human errors.

Ultimately, it results in significant time savings when it comes to managing the intricacies of cloud environments.

“Security is another key factor that makes infrastructure automation very important. With automation, organisations can apply security policies consistently across their infrastructure,” Morgan elaborates. “This helps prevent vulnerable configurations and ensures compliance with required security standards. In a world full of security threats, automation helps keep cloud environments safe.”

Additionally, automation serves as a critical tool for enhancing infrastructure resilience. Its capacity to swiftly identify and respond to security incidents or infrastructure failures allows organisations to uphold the availability of their services. In this regard, automation proves invaluable in addressing the challenges that arise within the ever-changing landscape of a dynamic cloud environment.

Morgan strongly emphasises the fundamental importance of implementing infrastructure automation in today’s organisational landscape. He firmly believes that automation not only boosts productivity but also has the potential to curtail risk and optimise expenses, underlining its multifaceted value.

Automation has a positive impact on organisational productivity. By eliminating valuable time-consuming manual workflows associated with cloud infrastructure, organisations can experience significant time savings. That means less time is wasted on tasks like creating, managing and provisioning cloud infrastructure. As a result, the IT team and related staff can focus on more strategic and value-added tasks.

Automation further elevates the level of security by upholding rigorous operational consistency and ensuring compliance with established security policies. In this context, automation serves as a safeguard against the risk of security incidents stemming from human error or policy deviations. By automating security measures, organisations can execute them consistently and with high efficiency, providing a sense of confidence and peace of mind.

Additionally, automation enables organisations to pinpoint and curtail unnecessary or redundant utilisation of cloud resources, leading to significant cost savings. Organisations have the potential to realise substantial savings of up to 40% on their cloud infrastructure costs.

Such significant savings represent an opportunity to allocate budgets more efficiently towards other pressing needs. Consequently, investing in infrastructure automation can yield tangible economic benefits for organisations, freeing up resources for strategic initiatives and growth.

Morgan holds a firm conviction that infrastructure automation constitutes a strategic decision that delivers not only operational advantages but also risk mitigation and the intelligent and efficient allocation of budgets.

This proactive step has proven to have a positive and far-reaching impact on various aspects of an organisation’s operations and finances. In essence, automation acts as a multifaceted asset, enhancing security, reducing costs and streamlining operations for organisations operating in dynamic cloud environments.

Knowledge Insight

Mary Wee∶ A comprehensive medical history improves patient care

Mary Wee, Director of Cloud Services and Support at CPF Board, reflected on the devastating impact of COVID-19 on countless people. The pandemic took many by surprise with its sudden shifts in employment and lifestyle. Consequently, access to essentials such as food, medical services, and education unexpectedly became more challenging for many.

She underscored the paramount importance of preserving continuity and well-being amid the prevailing uncertainty. In a post-pandemic era marked by unprecedented challenges and unforeseen disruptions, maintaining financial stability has emerged as an essential pillar of resilience.

Mary strongly advocates having sufficient financial savings to effectively cope with unforeseen emergencies, particularly those triggered by events like the pandemic. This financial cushion not only imparts a sense of security but also equips individuals and families to surmount economic hardships that may arise unexpectedly. It underscores the pivotal role played by institutions like the Central Provident Fund (CPF) in extending vital financial services to the community.

CPF stands as a pivotal mechanism for helping individuals and families enhance their financial planning. This encompasses a spectrum of considerations, from long-term investments and retirement savings to health protection. By cultivating well-managed financial savings, individuals are better poised to confront challenging circumstances such as a pandemic with a greater sense of readiness and resilience.

The CPF, in this context, serves as a valuable tool in fortifying financial security and enabling individuals to navigate the uncertainties of the future with greater confidence.

Mary also underscored the paramount importance of effectively safeguarding client data, particularly in the context of social enterprises. In an age where data serves as a linchpin for informed decision-making and enhanced client services, the preservation of data security and integrity emerges as a foremost concern.

CPF frequently handles the personal and sensitive information of their clients, including financial, medical and various other personal details. Consequently, they bear a substantial responsibility to shield this data from cyber threats and potential misuse.

The loss of data or a security breach can wield far-reaching consequences, impacting not only client trust but also the seamless functioning of an organisation. It underscores the imperative of unwavering diligence in preserving data security and ensuring the highest standards of data protection to safeguard both clients and the organisation itself.

“In an age where services and operations are increasingly tied to cloud technology, security cannot be ignored,” says Mary. “As such, upholding cloud infrastructure cybersecurity is our top goal since it boosts client satisfaction through quality support.”

When customers entrust their vital data and information to an organisation, they hold the expectation that this data will be handled and stored with the highest level of security. This is not merely a matter of practicality; it is a profound issue of trust.

Mary understands that when customers have the assurance that their data is securely managed within the CPF Board’s cloud infrastructure, their satisfaction with the service provided is assured.

Robust security forms the bedrock of customer trust, and this trust is unequivocally reflected in the quality of service delivered. It’s a symbiotic relationship where security breeds trust, and trust, in turn, elevates the calibre of service provided.

The CPF Board’s commitment to cybersecurity extends beyond the technical aspects; it focuses on instilling a sense of safety and confidence in customers regarding the security of their data. This approach not only engenders customer satisfaction but also contributes to cementing the CPF Board’s reputation as an organisation that is both responsible and trustworthy in its stewardship of client data.

In the multi-cloud era, there has been a significant shift in the locus of control. Instead of relying on physical controls, the emphasis is now shifting to trusted identities, Mary explains. This means each entity must go through an authentication and authorisation process to gain access to a system or resource. By adopting this identity-based framework, they can effectively navigate the complexities of securing dynamic multi-cloud environments while ensuring higher levels of security.

Mary reaffirms the CPF Board’s unwavering dedication to the utmost protection of their clients’ data. They have put significant measures in place by implementing stringent security protocols, which include leveraging the latest in security technology and providing comprehensive training to employees in identifying and mitigating cyber threats.

In addition to these initiatives, they have established rigorous policies governing data management and storage, ensuring compliance with all relevant privacy regulations.

“It’s a holistic strategy where technical prowess combines with a commitment to customer trust, fostering a solid and reliable image for the organisation,” Mary concludes. “This multi-faceted approach underscores CPF’s dedication to the highest standards of data security and privacy, further cementing its reputation as a responsible custodian of client information.”

Closing Remarks

Binny Peh∶ AWS is dedicated to innovating and transforming governments and organisations worldwide

Binny Peh, Head of Partners & Alliances Singapore Public Sector, Amazon Web Services (AWS) expressed her appreciation for the attendees’ perceptive and insightful event as they came together to explore the transformative power of technology in the public sector.

“The discussions and interactions we’ve had reaffirm the pivotal role that technology plays in shaping the future of our societies, and more importantly, in improving the lives of our citizens,” she acknowledges.

Binny confirms that Amazon Web Services is deeply committed to driving innovation and enabling digital transformation for governments and organisations worldwide. “Our mission is to empower you to leverage the cloud to build more agile, efficient, and citizen-centric services. But it’s not just about technology; it’s about the partnerships and alliances we form, the collaborative spirit we nurture, and the shared vision we pursue together.”

She believes that the success they have achieved in the public sector is a collective effort. It’s the result of collaboration between government agencies, industry partners, and technology providers like AWS, “Your insights, your commitment to excellence, and your tireless efforts to push the boundaries of what’s possible are what make this transformation journey so exciting and impactful.”

Binny encouraged the participants to continue fostering innovation, build strong partnerships, and embrace the opportunities that lie ahead. She emphasised the importance of pushing boundaries and harnessing technology to tackle the most critical challenges in communities, ultimately working towards a brighter and more interconnected future for everyone.

“Thank you once again for your participation, your passion, and your dedication to the mission of OpenGov Asia. Together, we can achieve great things, and I look forward to our continued collaboration in shaping a better tomorrow,” Binny ends emphatically.

Li Wen Chi, Group Chief Technology Officer at Cloud Kinetics, expressed his appreciation to OpenGov Asia and all attendees for contributing to the event’s success, highlighting OpenGov Asia’s role as a facilitator of knowledge exchange, innovation and collaboration.

“OpenGov Asia has consistently created effective platforms for sharing ideas, stimulating discussion, building relations and driving change,” he acknowledges. “And this year has been no exception!”

Li Wen Chi∶ Cloud is a fundamental transformation in business and society, extending beyond mere technology

As usual, Wen Chi confirms, the event featured insightful presentations, thought-provoking interactions and valuable networking opportunities, showcasing the dynamic evolution of digital transformation in Asia and the enthusiastic embrace of technology by governments, businesses, and individuals to catalyse positive change.

“One recurring theme of this event has been the pivotal role of technology in addressing our most urgent challenges. We’ve witnessed inspiring instances of technology’s potential for the common good. It’s evident that we’re not merely envisioning the future; we’re actively constructing it collectively,” Wen Chi reiterates.

Cloud Kinetics firmly believes that the cloud represents more than just a technological shift; it embodies a fundamental shift in our approach to business and society. And they are dedicated to leading this transformation, aiming to equip organisations with cutting-edge cloud solutions to navigate the intricacies of the digital era effectively, he confirms.

He encouraged the attendees to take the knowledge, insights, and connections acquired during the event and to further collaborate, share, learn from one another, and collectively strive for an inclusive, sustainable future driven by technology for the betterment of all.

“Remember that innovation knows no boundaries, and together, we can overcome any challenge that comes our way,” Wen Chi concludes, “The road ahead may be uncertain, but with the spirit of collaboration and innovation, we can navigate it successfully.”

In closing, Mohit extended his sincere gratitude to all the esteemed speakers, participants, and partners who graced the event with their presence and wisdom. Their expertise and unwavering commitment to innovation not only illuminated the discussions but charted a course for the future.

“Together, we have explored the limitless possibilities that emerge when governments, industry leaders, and technology providers join forces. We’ve delved into the transformative power of cloud computing,” Mohit appreciates.

It’s crucial, he adds, to acknowledge the transformative potential of AI, cybersecurity, and data analytics in the realm of public services. These technologies are pivotal in shaping the future of government operations and service delivery in several ways

Moreover, Mohit remains strongly convinced that in this era of unprecedented change, collaboration is not just a buzzword; it is the cornerstone of success, “It is through partnerships, alliances, and the exchange of ideas that we can unlock the full potential of technology and effectively navigate the intricate challenges that lie ahead.”

He urged the attendees to persist in the spirit of collaboration, encouraging them to forge new alliances, nurture existing partnerships, and remain open to the opportunities that technology continually unfolds.

“Let us always bear in mind that our collective mission is to enhance the well-being of citizens and stimulate comprehensive growth, “Mohit concludes, “We must keep the broader purpose of our endeavours at the fore and pave the way for a more sustainable and inclusive future for everyone.”

Eksklusif! Revolusi Automasi ∶ Mengamankan Infrastruktur TI Modern untuk Masa Depan

Dalam lingkungan digital yang terus berubah dengan cepat saat ini, organisasi memanfaatkan sistem multi-cloud untuk mencapai fleksibilitas, skalabilitas, dan efisiensi biaya. Akan tetapi, transisi ini seringkali memunculkan tantangan kompleks terkait pengelolaan identitas dan keamanan.

Untuk sepenuhnya memanfaatkan komputasi cloud sambil melindungi data dan operasi, bisnis sekarang memberikan prioritas pada tujuan-tujuan penting seperti mengotomatiskan langkah-langkah keamanan, mengurangi risiko, dan mengelola identitas secara efektif dalam lanskap multi-cloud.

Peningkatan posisi keamanan dalam sistem multi-cloud sangat bergantung pada otomatisasi. Sebuah otomatisasi memberdayakan perusahaan untuk dengan cepat mengatasi ancaman, mendeteksi kerentanan, dan menjaga pemantauan berkelanjutan terhadap infrastruktur cloud mereka.

Sistem keamanan otomatis memiliki kapasitas untuk menganalisis kumpulan data besar, mengidentifikasi tren dan anomali yang mungkin luput dari pengamatan manusia. Dengan mengadopsi pendekatan proaktif, bisnis tidak hanya dapat mengurangi waktu henti dan risiko finansial, tetapi juga secara signifikan mengurangi kemungkinan pelanggaran data.

Mengurangi risiko dalam lingkungan multi-cloud memerlukan implementasi strategi komprehensif. Ini termasuk pembentukan enkripsi yang kuat, kontrol akses, dan protokol pencegahan kehilangan data di semua penyedia cloud dan aplikasi.

Selain itu, sangat penting untuk mengadopsi kerangka keamanan bersatu yang menawarkan visibilitas dan kontrol yang terpusat atas seluruh ekosistem multi-cloud dalam sebuah organisasi. Pendekatan seperti ini menyederhanakan pengelolaan risiko dengan memastikan penegakan kebijakan yang konsisten, deteksi ancaman, dan prosedur tanggapan insiden yang seragam.

Pengelolaan identitas adalah aspek penting dari keamanan multi-cloud, terutama ketika individu seperti pelanggan, mitra, dan karyawan mengakses sumber daya dari berbagai perangkat dan lokasi. Manajemen Identitas dan Akses (IAM) memainkan peran penting dalam konteks ini, memungkinkan organisasi untuk mengimplementasikan kontrol akses yang tepat untuk memastikan hanya pengguna yang diotorisasi yang dapat mengakses sumber daya.

Selain itu, sistem IAM menawarkan kemampuan single sign-on (SSO), yang tidak hanya meningkatkan keamanan, tetapi juga menyederhanakan pengalaman pengguna dengan memungkinkan pengguna untuk mengakses berbagai sumber daya dengan satu set kredensial.

Seiring dengan maraknya adopsi arsitektur multi-cloud untuk melindungi data, aset, dan reputasi mereka dalam lanskap digital yang saling terhubung saat ini, adopsi otomatisasi dan praktik keamanan yang kuat menjadi sangat penting.

Strategi cloud yang komprehensif yang mencakup otomatisasi posisi keamanan, langkah-langkah pengurangan risiko, dan pengelolaan identitas yang efektif dalam konteks lingkungan multi-cloud adalah hal yang mendasar. Memberikan prioritas pada elemen-elemen ini memungkinkan organisasi untuk mengurangi risiko dan sepenuhnya memanfaatkan kelebihan dari pengaturan multi-cloud.

OpenGov Breakfast Insight telah menghadirkan para pemimpin teknologi di Singapura pada tanggal 26 September 2023 di Voco Orchard Singapore untuk mendiskusikan terkait perkembangan terbaru dalam integrasi data, kemanan siber, cloud, dan tata kelola data.

Salam Pembuka

Mohit Sagar∶ Automasi TI kian meluas sebagai basis memperkuat ketahanan siber

Mohit Sagar, CEO dan Kepala Redaktur OpenGov Asia, meyakini bahwa peran otomatisasi TI dalam memperkuat keamanan siber adalah penting terutama dalam menghadapi kecanggihan ancaman siber.

Dia menyoroti kompleksitas infrastruktur bisnis modern yang semakin meningkat. Hal ini diperparah oleh peningkatan pekerjaan jarak jauh, perangkat seluler, dan Internet of Things (IoT). Perkembangan ini telah memperkenalkan kerentanan yang sulit ditangani oleh pendekatan keamanan tradisional.

Pelanggaran data baru-baru ini seperti yang terjadi di Singapura, pusat keuangan dan teknologi global, juga menggarisbawahi urgensi untuk menciptakan keamanan siber yang kuat.

Dalam konteks ini, Mohit menekankan untuk memiliki sifat revolusioner dari Keamanan Zero Trust, yang menghilangkan kepercayaan inheren yang biasanya ditempatkan pada entitas internal dan eksternal. Pentingnya verifikasi identitas yang ketat untuk pengguna, perangkat, dan aplikasi, dengan menekankan penggunaan otentikasi multi-faktor sebagai prinsip inti dari pendekatan ini, sangat penting.

“Monitoring berkelanjutan berfungsi sebagai mekanisme deteksi anomali yang cepat, sementara segmentasi mikro secara efektif membatasi pergerakan jaringan lateral, pada akhirnya meminimalkan dampak pelanggaran potensial,” jelasnya. “Di sini, otomatisasi memainkan peran penting dengan cepat menganalisis data, menegakkan kontrol akses, dan memberikan tanggapan waktu nyata terhadap insiden.”

Menurut Mohit, adopsi otomatisasi sangat penting bagi organisasi yang ingin memperkuat langkah-langkah keamanan mereka. Otomatisasi mempercepat proses, meminimalkan kesalahan, dan memberdayakan deteksi ancaman proaktif dan tanggapan cepat melalui analisis waktu nyata.

Selain itu, manajemen patch otomatis menjamin pembaruan tepat waktu, dengan demikian mengurangi paparan terhadap kerentanan, sementara orkestrasi mengoptimalkan alat dan proses keamanan untuk manajemen ancaman yang efisien.

“Untuk bertahan dari ancaman siber modern, organisasi harus menggunakan pendekatan komprehensif yang mencakup pemrograman yang aman, perkuatan infrastruktur, dan prinsip-prinsip Zero Trust,” tekan Mohit. “Strategi ini tentunya dapat melindungi aplikasi melalui pemrograman yang aman, pengujian teratur, dan pemantauan berkelanjutan.”

Pemantapan infrastruktur bertujuan untuk mengurangi permukaan serangan sambil memperluas prinsip-prinsip Zero Trust melalui kontrol akses yang ketat dan otentikasi berbasis identitas, dengan demikian memperkuat pertahanan secara keseluruhan. Pendekatan komprehensif ini mengintegrasikan keamanan berbasis aplikasi, perkuatan infrastruktur, dan Arsitektur Zero Trust, menawarkan pertahanan multi-faset terhadap berbagai ancaman.

Kerangka kerja berbasis identitas yang mulus dimulai dengan pembentukan praktik Manajemen Identitas dan Akses (IAM) yang kuat, yang merupakan dasar keamanan modern. IAM mengelola identitas digital untuk pengguna, perangkat, dan aplikasi, memungkinkan kontrol yang tepat atas akses sumber daya.

Mohit menekankan pentingnya kebijakan kontrol akses yang terstruktur berdasarkan peran dan tanggung jawab melalui penekanan peran mereka dalam mitigasi risiko akses yang tidak sah. Dia juga menekankan pentingnya pemantauan berkelanjutan terhadap aktivitas pengguna, karena ini memperkuat keamanan dengan mengidentifikasi perilaku yang tidak biasa dan potensi pelanggaran.

Selain itu, dia merekomendasikan agar organisasi memprioritaskan keamanan kredensial untuk sistem dan data penting. Hal ini dapat dicapai melalui implementasi kebijakan kata sandi yang kuat dan edukasi user yang holistik.

Manajemen akses yang ditingkatkan mencakup pengamanan akun berhak dengan kontrol ketat, tinjauan teratur, dan akses sesuai kebutuhan. Enkripsi data melindungi informasi sensitif dalam keadaan diam dan saat transit, membuat akses tidak sah tidak efektif. Pemantauan berkelanjutan, dengan peringatan waktu nyata untuk perilaku yang aneh, memungkinkan tanggapan cepat terhadap pelanggaran risiko yang mungkin terjadi dan meningkatkan keamanan secara keseluruhan.

“Dalam lanskap keamanan siber yang terus berkembang saat ini, pendekatan komprehensif sangat penting,” simpul Mohit. “Mulai dari otomatisasi TI hingga Keamanan Zero Trust dan manajemen identitas yang kuat, organisasi harus menerapkan langkah-langkah keamanan untuk membela diri dari ancaman siber modern dan melindungi sistem dan data penting.”

Welcome Address

Morgan Hite∶ Otomatisasi infrastruktur membawa banyak manfaat bagi organisasi

Morgan Hite selaku Vice President untuk Asia di HashiCorp mengatakan bahwa dengan meningkatnya kompleksitas infrastruktur teknologi informasi yang modern, penting bagi perusahaan untuk mengamankan dan melindungi aset-aset pentingnya. Morgan menyoroti bahwa solusi otomatisasi mutakhir memang dapat secara efektif mengatasi kebutuhan keamanan yang rumit dalam lingkungan hybrid dan multi-cloud, memberikan wawasan tentang manajemen yang aman, deteksi ancaman, dan respons terhadap insiden.

Perubahan ke arah cloud memaksa organisasi untuk melakukan transisi dari pengelolaan infrastruktur yang kaku menjadi lebih dinamis di cloud publik. Konsekuensinya, tim operasi TI harus berurusan dengan berbagai tantangan yang baru muncul seperti kewalahan dengan alur kerja manual yang lambat dan potensi kesalahan yang tinggi. Tim pengembang juga terkadang merasa terhambat oleh proses manual yang rumit dan sistem tiket yang tidak efisien.

Tidak hanya itu, kendala dalam mengimplementasikan kebijakan yang konsisten juga memengaruhi produktivitas dan menambah risiko yang harus dihadapi. Penting bagi organisasi untuk memiliki otomatisasi infrastruktur yang dapat disesuaikan dan diskalakan untuk mengatasi tantangan ini. Oleh karena itu, banyak organisasi yang lebih memilih untuk menghindari kerumitan tersebut. Bahkan, data Cloud Thales 2023 menyebutkan bahwa hanya 41% organisasi yang telah menerapkan kontrol zero trust dalam infrastruktur cloud mereka.

Morgan menjelaskan bahwa HashiCorp memberikan pelayanan instruktur automasi. HashiCorp membantu perusahaan mengatasi masalah ini melalui infrastruktur sebagai kode untuk penyediaan, kepatuhan, dan manajemen di seluruh cloud publik, pusat data pribadi, dan layanan pihak ketiga. Automasi infrastruktur adalah elemen kunci dalam pengelolaan lingkungan cloud yang semakin kompleks. “Ini adalah komponen penting dalam upaya untuk menjaga keamanan dan melindungi aset kritis dalam lingkungan yang sering berubah-ubah.”

Dalam dunia cloud yang dinamis, di mana permintaan dapat berfluktuasi secara drastis, kemampuan untuk dengan cepat menyesuaikan dan mengelola sumber daya menjadi sangat penting. Automasi memainkan peran kunci dalam memastikan skalabilitas yang efisien, memungkinkan organisasi untuk menambah atau mengurangi kapasitas sesuai kebutuhan tanpa melibatkan tindakan manual yang memakan waktu.

Selain skalabilitas, efisiensi operasional adalah alasan penting lainnya untuk menerapkan automasi infrastruktur. Dengan otomatisasi, tugas-tugas rutin seperti penyediaan, penjadwalan, dan manajemen sumber daya dapat diotomatiskan. Hal ini mengurangi beban kerja manual, menghindari kesalahan manusia, dan menghemat waktu yang berharga dalam pengelolaan lingkungan cloud yang kompleks.

Lebih lanjut, Morgan menjelaskan bahwa keamanan adalah faktor kunci lainnya yang menjadikan automasi infrastruktur sangat penting. Dengan otomatisasi, organisasi dapat menerapkan kebijakan keamanan secara konsisten di seluruh infrastruktur mereka. Ini membantu mencegah konfigurasi yang rentan dan memastikan kepatuhan terhadap standar keamanan yang diperlukan. Dalam dunia yang penuh dengan ancaman keamanan, automasi membantu menjaga lingkungan cloud tetap aman.

Selain itu, automasi juga membantu meningkatkan resiliensi infrastruktur. Dengan kemampuan mendeteksi dan merespons insiden keamanan atau kegagalan infrastruktur dengan cepat, organisasi dapat menjaga ketersediaan layanan mereka. Dalam hal ini, automasi membantu menghadapi tantangan-tantangan yang timbul di lingkungan cloud yang dinamis.

Morgan dengan tegas menggarisbawahi betapa esensialnya langkah penerapan otomatisasi infrastruktur dalam lingkungan organisasi saat ini. Dalam pandangannya, otomatisasi tidak hanya berperan dalam meningkatkan produktivitas, tetapi juga berpotensi mengurangi risiko dan mengoptimalkan pengeluaran.

Pertama-tama, otomatisasi membawa dampak positif terhadap produktivitas organisasi. Dengan menghilangkan berbagai alur kerja manual yang sebelumnya memakan waktu berharga terkait infrastruktur cloud, organisasi dapat merasakan penghematan waktu yang signifikan. Itu berarti ada lebih sedikit waktu yang terbuang untuk tugas-tugas seperti penciptaan, pengelolaan, dan penyediaan infrastruktur cloud. Sebagai hasilnya, tim TI dan staf terkait dapat fokus pada tugas-tugas yang lebih strategis dan bernilai tambah.

Selanjutnya, otomatisasi juga berkontribusi pada peningkatan tingkat keamanan. Ini terwujud melalui pemeliharaan konsistensi operasional yang ketat dan penegakan kepatuhan terhadap kebijakan keamanan yang telah ditetapkan. Dalam konteks ini, otomatisasi membantu mengurangi risiko insiden keamanan yang mungkin timbul akibat kesalahan manusia atau pelanggaran kebijakan. Dengan otomatisasi, langkah-langkah keamanan dapat dijalankan dengan konsisten dan efisien, memberikan ketenangan pikiran kepada organisasi.

Namun, salah satu manfaat paling mencolok dari otomatisasi adalah aspek ekonomisnya. Dengan memungkinkan organisasi untuk mengidentifikasi dan mengurangi penggunaan sumber daya cloud yang tidak diperlukan atau berlebihan, otomatisasi dapat menghasilkan penghematan biaya yang substansial.

Bahkan, Morgan mengungkapkan bahwa organisasi dapat menghemat hingga 40% dari biaya infrastruktur cloud mereka. Ini adalah potensi penghematan yang signifikan, yang berarti anggaran yang tersedia dapat dialokasikan dengan lebih efisien untuk kebutuhan lain yang mendesak. Sebagai akibatnya, organisasi dapat mencapai manfaat ekonomis yang nyata melalui investasi dalam otomatisasi infrastruktur.

Dengan demikian, dalam pandangan Morgan, otomatisasi infrastruktur adalah langkah strategis yang tidak hanya memberikan keuntungan operasional, tetapi juga memitigasi risiko serta memastikan penggunaan anggaran yang cerdas dan efisien. Itu adalah langkah yang membawa dampak positif dalam berbagai aspek operasional dan keuangan organisasi.

Knowledge Insight

Mary Wee ∶ Riwayat medis yang terintegrasi dan aksesible dapat meningkatkan pelayanan pasien

Pandemi telah menjadi pukulan telak bagi banyak individu, dan telah menyadarkan betapa pentingnya memiliki keamanan finansial di tengah ketidakpastian. Perubahan mendadak dalam gaya hidup dan cara kerja selama pandemi membuat banyak orang merasa tidak siap menghadapinya. Akses ke berbagai kebutuhan dasar seperti makanan, perawatan kesehatan, dan pendidikan tiba-tiba menjadi lebih sulit.

Penting untuk memiliki simpanan finansial yang memadai untuk menghadapi situasi darurat seperti yang disebabkan oleh pandemi. Keamanan finansial ini dapat memberikan ketenangan pikiran dan membantu individu dan keluarga mengatasi tantangan ekonomi yang mungkin muncul. Itu sebabnya keberadaan CPF, atau Central Provident Fund, sangat penting dalam memberikan pelayanan keuangan kepada masyarakat.

CPF adalah salah satu cara untuk membantu individu dan keluarga merencanakan keuangan mereka dengan lebih baik. Ini dapat mencakup investasi jangka panjang, tabungan pensiun, dan perlindungan kesehatan. Dengan memiliki simpanan finansial yang dikelola dengan baik, individu dapat merasa lebih siap menghadapi masa-masa sulit seperti pandemi.

Mary Wee, Director, Cloud Services and Support di CPF Board, mengatakan betapa pentingnya menjaga data klien dengan baik, terutama dalam konteks perusahaan sosial. Dalam era di mana data memiliki peran kunci dalam menginformasikan keputusan dan memberikan layanan yang lebih baik kepada klien, menjaga keamanan dan integritas data merupakan prioritas utama.

CPF seringkali memiliki akses ke informasi pribadi dan sensitif dari klien mereka, termasuk informasi keuangan, medis, atau pribadi lainnya. Oleh karena itu, mereka memiliki tanggung jawab besar untuk melindungi data ini dari ancaman siber dan potensi penyalahgunaan. Kehilangan data atau pelanggaran keamanan dapat berdampak serius tidak hanya pada kepercayaan klien, tetapi juga pada operasi organisasi.

“Menjaga keamanan siber untuk infrastruktur cloud adalah prioritas kami. Dengan menjaga keamanan cloud, kepuasan pelanggan karena pelayanan yang baik akan semakin meningkat,” ujar Mary.

Dalam era di mana layanan dan operasi semakin terkait dengan teknologi cloud, keamanan tidak bisa diabaikan. Ketika pelanggan mempercayakan data dan informasi penting mereka kepada suatu organisasi, mereka mengharapkan bahwa data tersebut akan dikelola dan disimpan dengan sangat aman. Ini bukan hanya masalah praktis, tetapi juga masalah kepercayaan.

Mary Wee memahami bahwa ketika pelanggan merasa yakin data mereka aman dalam infrastruktur cloud CPF Board, mereka akan merasa puas dengan layanan yang diberikan. Keamanan yang kuat adalah dasar dari kepercayaan pelanggan, dan hal ini tercermin dalam kualitas pelayanan yang diberikan.

Oleh karena itu, CPF Board tidak hanya berfokus pada aspek teknis keamanan siber, tetapi juga pada memastikan bahwa pelanggan merasa aman dan yakin dengan keamanan data mereka. Hal ini tidak hanya menciptakan kepuasan pelanggan, tetapi juga membangun reputasi CPF Board sebagai organisasi yang bertanggung jawab dan dapat dipercaya dalam pengelolaan data klien.

Mary Wee telah menegaskan bahwa CPF Board berkomitmen untuk menjaga data klien mereka dengan sangat baik. Mereka telah mengambil langkah-langkah penting dalam mengimplementasikan protokol keamanan yang ketat, termasuk penggunaan teknologi keamanan terkini dan pelatihan karyawan dalam mengenali ancaman siber. Selain itu, mereka juga memiliki kebijakan ketat dalam hal pengelolaan dan penyimpanan data yang mematuhi peraturan privasi yang berlaku.

“Di era multi-cloud, terjadi pergeseran signifikan dalam lokus kontrol. Alih-alih mengandalkan kontrol fisik, sekarang penekanannya beralih ke identitas yang terpercaya. Ini berarti setiap entitas harus melalui proses otentikasi dan otorisasi untuk mendapatkan akses ke sistem atau sumber daya.

Dengan mengadopsi kerangka kerja berbasis identitas ini, organisasi dapat secara efektif menavigasi kompleksitas pengamanan lingkungan multi-cloud yang dinamis sambil memastikan tingkat keamanan yang lebih tinggi,” tutup Mary

Salam Penutup

Binny Peh∶ AWS berdedikasi untuk mentransformasikan tata kelola di seluruh dunia

Binny Peh, Head of Partners & Alliances untuk Singapore Public Sector, Amazon Web Services (AWS), mengungkapkan apresiasinya atas kehadiran peserta yang berwawasan dan berpandangan tajam dalam acara ini saat mereka bersatu untuk menjelajahi kekuatan transformasional teknologi dalam sektor publik.

“Diskusi dan interaksi yang telah kita lakukan telah mengonfirmasi peran sentral teknologi dalam membentuk masa depan masyarakat kita, dan yang lebih penting, dalam meningkatkan kehidupan warga negara kita,” katanya.

Binny mengonfirmasi bahwa Amazon Web Services sangat berkomitmen untuk mendorong inovasi dan memungkinkan transformasi digital bagi pemerintah dan organisasi di seluruh dunia. “Misi kami adalah memberdayakan Anda untuk memanfaatkan cloud untuk membangun layanan yang lebih lincah, efisien, dan berorientasi pada warga. Tapi, ini bukan hanya tentang teknologi; ini tentang kemitraan dan aliansi yang kita bentuk, semangat kolaboratif yang kita pelihara, dan visi yang kita kejar bersama.”

Dia percaya bahwa kesuksesan yang telah mereka capai di sektor publik adalah hasil dari kerja sama antara lembaga pemerintah, mitra industri, dan penyedia teknologi seperti AWS, “Wawasan Anda, komitmen Anda terhadap keunggulan, dan upaya tanpa lelah Anda untuk mendorong batas-batas apa yang memungkinkan telah membuat perjalanan transformasi ini begitu menarik dan berdampak.”

Binny mendorong peserta untuk terus melakukan inovasi, membangun kemitraan yang kuat, dan merangkul peluang yang ada. Dia menekankan pentingnya untuk mendorong batas-batas dan memanfaatkan teknologi untuk mengatasi tantangan paling kritis dalam masyarakat, dengan tujuan akhirnya bekerja menuju masa depan yang lebih cerah dan lebih terhubung untuk semua orang.

“Terima kasih sekali lagi atas partisipasi Anda, semangat Anda, dan dedikasi Anda terhadap misi OpenGov Asia. Bersama-sama, kita dapat mencapai hal-hal besar, dan saya menantikan kerjasama berkelanjutan kita dalam membentuk hari esok yang lebih baik,” Binny mengakhiri dengan tegas.

Li Wen Chi∶ Cloud adalah basis transformasi untuk dapat menjangkau teknologi lebih jauh

Li Wen Chi, Group Chief Technology Officer at Cloud Kinetics, Dia menyatakan apresiasinya kepada OpenGov Asia dan semua peserta atas kontribusinya dalam kesuksesan acara tersebut, menyoroti peran OpenGov Asia sebagai fasilitator pertukaran pengetahuan, inovasi, dan kolaborasi.

“OpenGov Asia secara konsisten telah menciptakan platform efektif untuk berbagi ide, merangsang diskusi, membangun hubungan, dan mendorong perubahan,” katanya. “Dan tahun ini tidak terkecuali!”

Sesuai dengan biasanya, Wen Chi memastikan bahwa acara tersebut menampilkan presentasi yang penuh wawasan, interaksi yang merangsang pemikiran, dan peluang jaringan berharga, memamerkan evolusi dinamis transformasi digital di Asia dan dukungan antusiasme terhadap teknologi oleh pemerintah, bisnis, dan individu untuk memacu perubahan positif.

“Salah satu tema berulang dalam acara ini adalah peran penting teknologi dalam mengatasi tantangan-tantangan mendesak kita. Kami telah menyaksikan contoh-contoh inspiratif dari potensi teknologi untuk kebaikan bersama. Jelas bahwa kita tidak hanya membayangkan masa depan; kita sedang secara aktif membangunnya bersama,” tegas Wen Chi.

Cloud Kinetics yakin bahwa cloud mewakili lebih dari sekadar pergeseran teknologi; itu mencerminkan pergeseran mendasar dalam pendekatan kita terhadap bisnis dan masyarakat, dan mereka berkomitmen untuk memimpin transformasi ini, bertujuan untuk memberikan organisasi solusi cloud mutakhir untuk mengarungi kompleksitas era digital dengan efektif.

Wen Chi mendorong para peserta untuk mengambil pengetahuan, wawasan, dan koneksi yang diperoleh selama acara ini dan untuk lebih berkolaborasi, berbagi, belajar satu sama lain, dan bersama-sama berusaha untuk masa depan yang inklusif dan berkelanjutan yang didorong oleh teknologi demi kesejahteraan semua.

“Perlu diingat bahwa inovasi tidak mengenal batas, dan bersama-sama, kita dapat mengatasi setiap tantangan yang datang,” tutup Wen Chi, “Jalan ke depan mungkin tidak pasti, tetapi dengan semangat kolaborasi dan inovasi, kita dapat menavigasinya dengan sukses.”

Dalam penutupan tersebut, Mohit menyampaikan rasa terima kasih yang tulus kepada semua pembicara terhormat, peserta, dan mitra yang memeriahkan acara ini dengan kehadiran dan kebijaksanaan mereka. Keahlian mereka dan komitmen yang teguh terhadap inovasi tidak hanya menerangi diskusi tetapi juga merancang arah untuk masa depan.

“Bersama-sama, kita telah menjelajahi kemungkinan tanpa batas yang muncul ketika pemerintah, pemimpin industri, dan penyedia teknologi bergabung. Kita telah mendalami kekuatan transformatif komputasi awan,” Mohit mengapresiasi.

Hal ini penting, tambahnya, untuk mengakui potensi transformatif dari kecerdasan buatan (AI), keamanan siber, dan analitik data dalam ranah pelayanan publik. Teknologi-teknologi ini sangat penting dalam membentuk masa depan operasi pemerintah dan penyampaian layanan dalam beberapa cara.

Selain itu, Mohit tetap kuat yakin bahwa di era perubahan yang belum pernah terjadi sebelumnya ini, kolaborasi bukan hanya sekadar kata-kata yang digembar-gemborkan; itu adalah pondasi kesuksesan, “Melalui kemitraan, aliansi, dan pertukaran ide, kita dapat membuka potensi penuh teknologi dan secara efektif mengatasi tantangan yang rumit yang ada di depan.”

Dia mendorong peserta untuk terus bergerak dalam semangat kolaborasi, mendorong mereka untuk membentuk aliansi baru, merawat kemitraan yang ada, dan tetap terbuka terhadap peluang yang terus-menerus muncul dari teknologi.

“Marilah kita selalu mengingat bahwa misi kolektif kita adalah untuk meningkatkan kesejahteraan warga negara dan merangsang pertumbuhan yang komprehensif,” Mohit mengakhiri, “Kita harus selalu mempertimbangkan tujuan yang lebih luas dari usaha kita dan membuka jalan menuju masa depan yang lebih berkelanjutan dan inklusif untuk semua orang.”

CSIRO’s sBeacon Revolutionises Data Sharing

In the realm of genomics, the study of an individual’s genes and their interactions with the environment is a pivotal field. The sequencing and analysis of genomic data hold the promise of advancing disease diagnosis, treatment, and prevention. However, researchers often grapple with specific genomic questions, necessitating access to extensive and diverse datasets.

To address this challenge, a data-sharing system has been developed by CSIRO, Australia’s national science agency, known as sBeacon, which enables researchers worldwide to collaborate and exchange genomic information efficiently. This technological innovation is transforming the accessibility of genomic data, levelling the playing field for smaller and less economically advantaged countries and institutions.

At the heart of this transformation are beacon systems, a technology that securely transfers genomic data between global hospitals and research institutions. Each institution establishes its beacon, allowing researchers and clinicians to activate it for data requests or “queries.”

These queries are met with responses from a global network of participating institutions, each illuminating its beacon to share specific data facets. The system’s power grows with each additional beacon activated, with only 54 organisations adopting this technology as of March 2023.

However, envision a scenario where a faster, more cost-effective, and accessible system emerges. This vision is being turned into reality by a team of dedicated researchers aiming to remove barriers in genomic data sharing. Dr. Denis Bauer leads the team that leads the Transformational Bioinformatics group, driven by a passion for eliminating these barriers. Her vision is for every small hospital, health agency, and research facility to have the capability to activate their beacon.

Their collaborative effort with a national collaborative research partnership that is piloting a whole-of-system approach to integrating genomics into healthcare that is based on federation principles and Genomics England, a British company set up and owned by the United Kingdom Department of Health and Social Care to run the 100,000 Genomes Project, has yielded Serverless Beacon, or ‘sBeacon.’ Unlike other beacon systems, sBeacon is cloud-native, eliminating the need for a central database and ensuring data ownership remains with the institution, safeguarding patient information.

The technology introduces another groundbreaking feature—it charges institutions only when their beacon is queried, making it 1800 times faster and around 10 times more cost-effective than existing implementations. sBeacon significantly reduces entry barriers for smaller or economically disadvantaged organisations, facilitating their participation in the beacon network.

The goal is to make genomic data sharing more accessible and representative of diverse populations. Historically, less genomic data has been available from non-Caucasian groups, and sBeacon seeks to change this by welcoming more institutions into the beacon network.

Clinicians and researchers should have access to data that mirrors the population’s diversity, enabling more effective treatment of patients with complex diseases such as cancer and cardiovascular conditions. sBeacon offers real-time data analysis capabilities, potentially revolutionising the approach to these challenging medical conditions.

OpenGov Asia earlier reported that CSIRO is developing a DNA reference library which is set to transform how Australia monitors biodiversity along with the library’s first campaign which is supported by a founding partner.

The National Biodiversity DNA Library (NBDL) aims to create a complete collection of DNA reference sequences for all known Australian animal and plant species. Just like COVID-19 wastewater testing, it will enable DNA detected in the environment to be assigned to the species to which it belongs.

Indonesia’s Digital Approach to National Safety

Indonesian Foreign Minister Retno Marsudi highlighted the digital dimension in the country’s counter-terrorism strategies during her recent address at the Ministerial Plenary Meeting of the Global Counter-Terrorism Forum (GCTF) in New York.

Minister Retno emphasised the significance of comprehensive rehabilitation and reintegration (R&R) efforts within Indonesia. Notably, these efforts extend beyond former terrorist inmates, encompassing strengthening communities and the environments that receive them. The focus on digital aspects of R&R is evident in Indonesia’s approach.

Indonesia has adopted a multifaceted strategy to counter extremism, as outlined in its National Action Plan for Prevention and Countering Extremism. This strategy underscores the “whole-of-government” and “whole-of-society” approaches, highlighting the collaborative roles of the government and civil society. Combining hard and soft approaches, Indonesia actively engages communities and fosters international cooperation in its counter-terrorism efforts.

The digital dimension is also prominent in Indonesia’s second pillar of counter-terrorism strategy, which aims to harness technological advancements while ensuring they are not misused for extremist purposes. The rapid evolution of technology has created opportunities for disseminating extremist ideas, demanding constant vigilance. In response, Indonesia introduced the “Pusat Pengetahuan Indonesia (I-KHub),” or the Indonesian Knowledge Hub.

I-KHub is not merely a digital repository of information but a dynamic platform that actively contributes to Indonesia’s counter-terrorism endeavours. Integrating data systems and facilitating evidence-based decision-making empowers policymakers, law enforcement agencies, and community leaders with actionable insights.

One of the critical features of I-KHub is its ability to analyse trends and patterns in extremist activities. Leveraging advanced data analytics, it can identify emerging threats and hotspots, allowing for proactive measures to be taken. This early warning system is instrumental in preventing extremist ideologies from taking hold in vulnerable communities.

Moreover, I-KHub is a collaborative space where experts, researchers, and stakeholders from various sectors can share knowledge and best practices. This collective intelligence enriches the understanding of extremist narratives and recruitment tactics and facilitates the development of effective counter-narratives.

The platform’s outreach extends to educational institutions, where it supports curriculum development aimed at countering extremism. I-KHub is vital in promoting digital literacy and critical thinking among students by providing educators with relevant resources and insights. This proactive approach helps inoculate young minds against the allure of extremist ideologies.

In the digital realm, I-KHub monitors online spaces where extremist content proliferates. It can promptly identify and report such content through advanced algorithms and data analysis. This collaborative effort with tech companies and social media platforms contributes to removing extremist material from the internet, disrupting the digital recruitment efforts of extremist groups.

The third aspect of Indonesia’s counter-terrorism strategy focuses on creating a secure environment to counter extremism. This includes digital-driven educational programmes targeting women and children. Minister Retno highlighted that extremist ideologies thrive in environments rife with hatred, emphasising the role of digital tools in promoting understanding, tolerance, and peace.

In her closing, Minister Retno expressed that GCTF member countries would firmly commit to ensuring the inclusive implementation of the R&R strategy. The Global Counter-Terrorism Forum is a vital international platform for global cooperation and information exchange on counter-terrorism and violence-based extremism.

Indonesia underscores the country’s commitment to harnessing technology for a safer and more peaceful society. Indonesia’s multifaceted counter-terrorism approach, particularly its emphasis on digital knowledge sharing through I-KHub, reflects its dedication to addressing the global challenge of extremism with modern tools and strategies.

Exclusive! Sustainability and Data-First Future to Enhance Customer Experience

Businesses across the globe are increasingly recognising the advantages of embracing a strategy that prioritises edge computing, cloud-based operations and data-centric management and harnesses the power of artificial intelligence (AI) during this era of digital transformation and sustainability.

This shift in focus is not just an evolution within the business realm; instead, it holds remarkable potential to revolutionise entire industries and foster unprecedented levels of efficiency and innovation. No doubt, as businesses step into this new era, they will be presented with fresh opportunities as well as new challenges.

This transformation influences the operational aspects of companies but also has the potential to reshape the very foundations of their respective industries. Organisations must prepare themselves for a multitude of shifts.

These include changes related to data gathering, management and utilisation, along with the substantial influence of AI technology on their product and service development, customer engagement strategies, and overall business operations.

Organisations in Singapore are leading the way in embracing a sustainable digital future, setting a benchmark for others to follow. These initiatives not only bolster the country’s economic growth but also position it as a significant contender for long-term economic stability in the digital era.

Recent reports highlight an intriguing trend within the business sector. A remarkable 86% of corporate executives recognise that sustainability represents an investment that not only safeguards their companies from potential future disruptions but also fulfils a vital social responsibility.

Furthermore, it reveals that sustainability extends beyond environmental preservation, encompassing the optimisation of specific business functions, including cost control. Indeed, 80% of corporate leaders have reported cost optimisation as a direct result of their sustainability initiatives. This underscores the synergy between operational efficiency and immediate economic sustainability, showcasing how sustainability can yield tangible benefits.

In the pursuit of digital transformation and sustainability, numerous challenges must be confronted. One such hurdle involves the belief that the optimal strategy involves migrating all workloads to the cloud. While cloud computing offers substantial benefits, it may not fully account for the complexities of the contemporary information technology landscape.

The IT ecosystem comprises not only the tried-and-true but still valuable older generations of technologies but also newer innovations. Moreover, many businesses today rely on an array of diverse cloud services, resulting in what is commonly referred to as a “multi-cloud” environment. Additionally, sustainable IT strategies must take into account the rapidly expanding realm of edge computing.

To surmount these challenges, enterprises need to formulate an IT strategy that acknowledges the intricacies of the broader IT landscape beyond simply transitioning workloads to the cloud. They must strategise on how to effectively manage a diverse array of cloud services, seamlessly integrate both legacy and modern technology, and incorporate the growing significance of edge computing into their plans.

The OpenGov Events convened Singapore’s foremost technology leaders on 21 September 2023, at the Raffles City Convention Center Singapore to discuss the most recent insights regarding the key elements reshaping strategies for digital transformation. The session focussed on sustainability advancements, prioritising data-centric approaches, and adapting to the evolving landscape of hybrid design.

Opening Remarks

Mohit Sagar∶ The intersection of sustainability and data-Driven strategies reshapes the business landscape

According to Mohit Sagar, CEO and Editor-in-Chief of OpenGov Asia, in an era marked by dynamic digital transformation and a heightened focus on sustainability, businesses across the globe are recognising the immense potential of adopting an edge-centric, data-driven approach. At the forefront of this transformative convergence stands Singapore, setting the benchmark for sustainable digitalisation while positioning itself as a global leader in this paradigm shift.

“The marriage of sustainability and data-driven strategies is poised to reshape businesses and economies alike,” says Mohit.

Singapore’s pioneering role in sustainable digitalisation offers a blueprint for nations worldwide seeking to balance technological advancement with ecological preservation. By successfully aligning economic growth with environmental responsibility, the nation showcases the way forward in harmonising these two seemingly disparate goals.

Mohit recalls Singapore Prime Minister Lee Hsien Loong’s remarks at the recent G20 New Delhi Summit. Prime Minister Lee underlined the importance of expanded private finance to confront the “existential” threat of climate change, which will necessitate trillions of dollars in annual investments to achieve global net-zero emissions by 2050.

Singapore’s blended finance platform, according to the Prime Minister, aims to pool resources from the public, private, and philanthropic sectors to fund green initiatives and assist high-carbon enterprises in their attempts to reduce emissions.

For businesses, this paradigm shift represents a profound opportunity. The adoption of edge-centric approaches and the strategic integration of data-driven technologies empower companies to operate more efficiently and respond swiftly to evolving market demands. This synergy between sustainability and top performance underscores the importance of making environmental responsibility a fundamental element of digital transformation strategies.

As organisations align their technology with sustainability objectives, they unlock the potential of cloud computing, edge computing, and AI to optimise processes and drive efficiency. To fully harness this potential, effective data management, governance, security, and analytics form the bedrock for unlocking valuable insights that fuel revenue growth and expansion.

“The integration of sustainability and digital transformation necessitates strategic planning, precise data management, and unwavering commitment to innovation,” Mohit says. “By incorporating these elements, businesses position themselves for success in a future characterised by growth fueled by sustainability and technological advancement.”

This convergence of sustainability and digital transformation promises enhanced business performance, granting organisations a competitive edge in a rapidly evolving landscape. Furthermore, sustainability extends beyond ethical or efficiency considerations, serving as a wise investment in long-term resilience that strengthens businesses against disruptions and uncertainties.

Sustainable IT encompasses more than cloud migration, requiring an inclusive approach accommodating multi-generation systems, various cloud platforms, and the emerging realm of edge computing. This comprehensive approach paves the way for organisations to thrive in an increasingly interconnected and sustainable future.

Elevating customer experiences through a data-first approach is about understanding individual preferences, harnessing data analytics, and embracing innovation agility. Prioritising customer-centricity and strategic data utilisation enables businesses to forge deep connections with their audience, laying the foundation for sustainable growth.

Mohit recognises that data-driven insights fuel innovation, allowing organisations to introduce products and services aligned with customer preferences. Hence, adopting a “hybrid by design” approach involves seamlessly integrating efficient technologies, circular economy principles, and environmental factors into business strategies.

“This approach not only enhances competitiveness but also contributes to an eco-friendlier digital landscape,” Mohit observes.

Leveraging large-scale AI powered by renewable energy represents a significant stride toward sustainable IT practices, combining efficiency and environmental responsibility. By optimising workloads, minimising waste, and embracing circular economy principles, organisations can contribute to a more environmentally conscious technological landscape.

Mohit believes that to navigate the challenges in delivering sustainable and customer-centric experiences, businesses should integrate data security, sustainability, innovation, and adaptability into their approach. Ethical data practices, AI-driven insights, and flexibility are key elements in this endeavour.

Balancing data utilisation with stringent security measures is essential to maintain customer trust and avoid breaches. Harmonising innovation with sustainability objectives requires strategic decision-making.

“Ensuring data accuracy and reliability across various platforms is a consistent effort, and extracting meaningful insights from abundant data is crucial for informed decision-making,” Mohit concludes.

Welcome Address

Joseph Yang∶ Continuous information technology can provide cost efficiency and performance optimisation

The pandemic has altered the nature of work considerably, requiring companies to find innovative strategies for ensuring continuity, boosting productivity and adaptability when handling emergency scenarios. One such adaptation has been the introduction of a hybrid work model, allowing employees to work from home for a portion of their workweek. Besides affording employees greater flexibility, this work model enables organisations to optimise their resource allocation.

Joseph Yang, Managing Director, Singapore at Hewlett Packard Enterprise, agrees that a hybrid work style can lead to cost savings in maintaining physical offices and related infrastructure. With employees able to work from anywhere with a strong internet connection, it also expands access to talent beyond the confines of a traditional office location.

Moreover, the adoption of a hybrid work model goes beyond its immediate benefits and significantly contributes to an organisation’s agility in navigating the dynamic and ever-changing business environment. This flexibility empowers companies to make swifter and more adept adjustments in response to shifting circumstances and emerging challenges.

Conversely, when organisations adopt a hybrid strategy, data bias often arises inadvertently, as Joseph shares. It is important that organisations acknowledge this issue and take a more proactive stance in addressing it. One approach involves harnessing artificial intelligence (AI) on a broader scale to transform data bias into a valuable source of intelligence.

AI proves particularly effective in identifying, managing, and rectifying bias, surpassing human capabilities in terms of accuracy and efficiency. As a result, AI is increasingly leveraged to mitigate data bias. It can swiftly and comprehensively analyse vast datasets, while also identifying potential bias-indicating patterns and providing relevant solutions.

Furthermore, AI possesses the capability to continuously evolve and enhance its bias-mitigation abilities through learning from newly acquired data. Consequently, the utilisation of AI can aid organisations not only in pinpointing existing biases within their data but also in proactively preventing the emergence of new biases in the future.

This strategic approach allows businesses to accelerate the adoption of a data-driven methodology that precedes and generates actionable insights. Consequently, organisational performance experiences a notable boost, and challenges related to information technology sustainability become more intricate, reflecting the rapid evolution of technology’s role in shaping businesses.

Joseph thinks that one of the pivotal domains for addressing this issue revolves around enhancing data centre efficiency. By implementing cooling solutions, transitioning to renewable energy sources, and designing data centres with energy-efficient layouts, organisations can significantly diminish their carbon footprint.

Furthermore, the adoption of lifecycle management techniques, data compression, and deduplication can curtail the demand for data storage and subsequently reduce energy consumption. Additional measures to mitigate the carbon footprint include decreasing travel through server virtualisation, promoting remote work arrangements and opting for environmentally conscious data storage solutions.

A commitment to sustainability, along with ongoing monitoring and transparent reporting, forms the cornerstone of an environmentally responsible data management strategy. This mindset can contribute to a more sustainable and environmentally friendly approach to information technology.

According to Joseph, the term “sustainable information technology” encompasses the adoption of information technology practices and tools that align with long-term sustainability objectives and demonstrate environmental consciousness. These strategies will significantly aid a more sustainable and eco-friendly approach to data management and technology infrastructure.

Joseph underscored the importance of thoughtfully selecting data centre locations that enable the implementation of efficient cooling systems and the utilisation of renewable energy sources. Just intentionally and strategically selecting locations can make substantial strides in reducing their carbon footprint and minimising their ecological impact.

Sustainable information technology not only benefits the environment, but also offers cost efficiencies, resource optimisation, and better operational results. This enables organisations to reduce energy consumption, reduce operational costs, improve resource allocation, and ensure business continuity through reduced downtime.

“Embracing sustainable information technology in line with increasingly stringent environmental regulations and customer expectations makes the organisation a responsible and forward-thinking entity in the modern business landscape,” Joseph concludes.

Power Talk

Architecting an intrinsically sustainable, data-first, and hybrid-by-design future represents a forward-looking approach that integrates three critical elements: sustainability, data-centricity, and hybrid infrastructure. This approach is poised to shape the future of businesses and technologies in an increasingly interconnected and eco-conscious world.

Ashutosh Sharan∶ Mastercard analyses payment data and consumer behaviour to promote sustainability

Ashutosh Sharan, Vice President of Customer Solutions for Southeast Asia at Mastercard, highlights Mastercard’s proactive involvement in various endeavours that fuse sustainability with digital transformation.

One noteworthy initiative is the introduction of the Priceless Planet Coalition, where Mastercard collaborates with organisations such as Conservation International to embark on an ambitious mission of restoring 100 million trees over five years. This undertaking ingeniously utilises technology to actively engage consumers in meaningful environmental conservation efforts.

Additionally, Mastercard remains steadfast in its commitment to advancing digital financial inclusion, particularly in underserved regions. Through the deployment of digital payment solutions, Mastercard aims to empower individuals economically, concurrently diminishing the dependence on cash transactions.

“Mastercard dedicates substantial data resources to propel sustainability initiatives.,” Ashutosh explains. “We analyse payment data and consumer behaviour to encourage environmentally conscious choices.”

The company also places a strong emphasis on supply chain sustainability, harnessing digital solutions to empower businesses in monitoring and enhancing the environmental footprint of their operations.

Furthermore, their initiatives to offer digital identity solutions for marginalised populations are aimed at bolstering financial access and sustainability within the digital economy.

Mastercard has established an ambitious objective of attaining carbon neutrality in its worldwide operations by the year 2050. To achieve this, they are actively integrating sustainable practices and cutting-edge technology to significantly diminish their carbon footprint.

Moreover, they are engaged in projects focused on smart cities and urban sustainability. These initiatives entail partnerships with cities to deploy digital solutions that enhance transportation systems and promote urban sustainability. In addition, Mastercard is dedicated to supporting digital education initiatives that advocate for sustainable practices among individuals and businesses alike.

Ashutosh acknowledges that aligning sustainability goals with customer expectations can be challenging due to factors such as insufficient awareness, conflicting priorities, and the perceived high costs associated with sustainable products. To overcome these obstacles, companies should implement clear and easily understandable communication strategies that highlight the mutual benefits of sustainability, while also providing incentives for making sustainable choices.

He further suggests that addressing the issue of limited product availability requires close collaboration with suppliers and partners, expanding accessibility through various means, and considering online sales options. Ensuring transparency within supply chains, adapting to evolving customer preferences, and demonstrating tangible and measurable sustainability impacts are all critical steps in meeting these challenges.

Building trust by avoiding greenwashing, tailoring sustainability efforts to local preferences, and proactively engaging and educating customers through events and collaborations are key strategies to align sustainability goals effectively with customer expectations. Ultimately, companies that prioritise transparency, education, and customer collaboration are better equipped to foster a shared commitment to sustainability with their customer base.

“Ensuring a consistent and seamless customer journey across various channels in a hybrid model necessitates a well-planned strategy,” Ashutosh explains. “It begins with centralising customer data through a CRM system, which serves as a foundation for personalisation.”

The significance of adopting an omnichannel approach, which entails maintaining consistent messaging, branding, and service standards across both physical and digital touchpoints, cannot be understated.

It is crucial for the integration of technologies to be seamless, enabling the smooth flow of data between these channels to facilitate effortless transitions for customers. This uniformity in branding, design, and messaging serves to reinforce brand recognition and build trust.

In Ashutosh’s view, personalisation driven by customer data is paramount, ensuring that customers feel genuinely understood and well-served, regardless of the channel they opt for. Providing a consistent customer support experience, whether through phone, email, chat, or in-person interactions, remains of utmost importance.

Ashutosh emphasises that mobile optimisation is absolutely crucial in today’s business landscape. Mobile experiences must align with and match the quality of desktop interactions. Moreover, he stresses the importance of continuous feedback collection and iterative improvement to ensure that customer experiences are constantly evolving and improving.

In addition, Ashutosh highlights the vital importance of robust cybersecurity measures and strict data privacy protocols. These are essential not only for protecting sensitive customer information but also for maintaining and reinforcing customer trust in the long term.

Dr Tung Whye Loon∶ AI-driven data analysis uses NLP to generate innovative products and services

Dr. Tung Whye Loon, the Director of Data, AI & Research at SP Digital, a part of SP Group, spoke on how SP Digital has achieved successful integration of AI and data optimisation into various facets of its operations, reaping numerous advantages.

One noteworthy application is predictive maintenance, driven by AI, which allows SP Digital to anticipate equipment failures and proactively perform maintenance, thereby reducing unplanned downtime and bolstering asset reliability. Additionally, the utilisation of AI in demand forecasting optimises production and distribution, ensuring efficient operations and minimising issues like stockouts or surpluses.

“AI-driven fraud detection enhances customer protection and financial security, while customer segmentation enables more effective marketing campaigns through personalised targeting,” Dr Tung explains.

SP Digital is actively exploring additional applications of AI and data optimisation to continue advancing its operations. This encompasses streamlining energy consumption through the use of AI for scheduling production during off-peak hours and the implementation of demand-response programmes to manage energy demand more efficiently.

Furthermore, there is significant potential for enhancing customer service through AI. Chatbots and machine learning can play a pivotal role in addressing customer inquiries promptly and efficiently, while also identifying potential churn risks.

Additionally, AI-driven data analysis can be instrumental in fostering innovation. It can identify customer patterns and generate fresh ideas through natural language processing, thereby facilitating the development of innovative products and services.

These initiatives showcase SP Digital’s commitment to leveraging AI and data optimisation to transform its operations and enhance customer value, according to Dr Tung.

Harnessing the potential of large-scale AI for a data-first strategy requires a systematic approach aimed at transforming organisations into data-driven powerhouses. This journey commences with the meticulous collection and integration of data from diverse sources, with a focus on ensuring data quality and standardisation.

The application of AI-powered analytics, including machine learning and predictive models, then plays a pivotal role in unveiling hidden patterns and correlations within vast datasets, offering valuable insights crucial for informed decision-making.

Moreover, the establishment of scalable infrastructure, such as cloud computing and edge computing, becomes vital to accommodate the ever-expanding volumes of data and facilitate real-time analysis. Strong data governance practices, robust cybersecurity measures, and unwavering compliance with data privacy regulations are indispensable elements for safeguarding data integrity and security throughout this process.

Dr Tung stresses that actionable insights are derived through visualisation, reporting, and automated alerts, empowering stakeholders to make data-driven decisions.

“Continuous learning, feedback loops, and a data-first culture foster ongoing improvement, with cross-functional collaboration and measurable impact driving the adoption of AI-powered data strategies,” he believes. “Ethical considerations guide responsible AI and data practices, ensuring the ethical use of data and AI technologies throughout the organisation.”

In a resource-intensive, hybrid IT environment, achieving a harmonious blend of innovation and sustainability is paramount. This can be accomplished by embracing a multi-faceted approach that addresses both technological advancement and ecological responsibility. Organisations should prioritise energy efficiency and renewable resources to power their IT infrastructure, complemented by data centre optimisation techniques that reduce resource wastage.

Dr Tung believes that embracing cloud computing and hybrid models allows for dynamic resource allocation, minimising energy consumption, “Circular economy principles encourage the recycling and reusing of IT equipment, further reducing environmental impact.”

Additionally, encouraging innovation for sustainability promotes the development of green IT solutions and the integration of emerging technologies to optimise resource utilisation. Effective data optimisation and management strategies minimise data redundancy, leading to lower storage and processing requirements.

Dr Tung firmly believes that involving employees in sustainable practices and regularly monitoring key performance indicators related to sustainability serves as the foundation for nurturing a culture of accountability within the organisation.

By adhering to environmental regulations and actively collaborating with eco-conscious suppliers, the organisation ensures that sustainability remains a central focus in its IT operations. This commitment to sustainability underscores the organisation’s dedication to responsible environmental stewardship.

By implementing these strategies, organisations can effectively balance the demands of innovation with sustainability in resource-intensive, hybrid IT environments, reducing their environmental footprint and contributing to a greener, more responsible future.

Joseph Yang∶ Using data analytics and AI, HPE helps deliver on sustainable and commercial benchmarks

Joseph Yang, the Managing Director of Hewlett Packard Enterprise (HPE) in Singapore, revealed that HPE encounters various sustainability challenges in its pursuit of sustainability goals. Among these challenges, one major concern is the substantial energy consumption associated with its data centres and manufacturing facilities.

Addressing these energy-related issues is a crucial aspect of the company’s sustainability mission. HPE has successfully implemented strategies to diminish energy consumption without compromising operational efficiency, thereby mitigating its environmental impact.

Additionally, being a technology company, HPE faces the challenge of managing electronic waste (e-waste) stemming from outdated equipment. To address this issue responsibly, HPE emphasises the need for proper disposal and recycling methods to minimise environmental harm associated with e-waste disposal.

HPE confronts significant challenges in its sustainability initiatives, including the need to ensure the sustainability of its extensive supply chain. This encompasses responsible material sourcing and ethical labour practices, both of which require diligent management and oversight.

Moreover, HPE faces the intricate task of balancing data privacy and security concerns with its sustainability objectives. This balancing act underscores the complexity of HPE’s sustainability efforts, as it strives to uphold its commitment to sustainability while safeguarding sensitive data and ensuring robust cybersecurity measures are in place.

Joseph notes that HPE acknowledges several sustainability opportunities within its operations. One significant avenue involves embracing energy-efficient technologies and adopting sustainable practices within its data centres and facilities. This approach presents an opportunity to reduce energy consumption without compromising performance, aligning with HPE’s commitment to sustainability.

Joseph is confident that HPE can further capitalise on circular economy principles by refurbishing and repurposing old IT equipment, promoting recycling, and extending product lifecycles. Collaborating with suppliers and partners enables HPE to drive sustainability throughout its supply chain, from responsible material sourcing to reduced emissions in logistics and transportation.

Leveraging its technological expertise, HPE can innovate sustainable IT solutions, such as energy-efficient servers and environmentally friendly data storage, he says. Harnessing data analytics and AI allows HPE to optimise operations for sustainability, including predictive maintenance to reduce energy consumption and data-driven supply chain improvements.

HPE’s engagement with customers through green IT solutions and services, along with a dedication to regulatory compliance, enhances the company’s reputation as a responsible and sustainable organisation.

“By addressing sustainability challenges and capitalising on opportunities, HPE is well-positioned to align its business objectives with environmental and social responsibility” Joseph concludes. “Ultimately, we are contributing to a more sustainable and environmentally conscious future for all.”

Closing Remarks

Alexis Crowell∶ Build a sustainable framework around awareness, balance and commerciality

Alexis Crowell, Vice President and CTO, Sales, Marketing and Communications Group – Asia Pacific and Japan, Intel reiterated the significance of implementing and seamlessly integrating data within the organisation to enhance customer satisfaction. By maintaining a robust data history, services can be tailored to better align with the individual needs of customers, ensuring greater personalisation and relevance.

Well-integrated data allows organisations to respond quickly to customer issues or complaints, which can improve company image and build customer trust. Additionally, this data-driven approach empowers organisations to identify trends and patterns in customer behaviour, which can then be leveraged to formulate more potent and effective marketing strategies.

Alexis believes that effective data management not only enhances customer satisfaction but also enables organisations to streamline their internal processes, leading to cost reductions and improved overall efficiency. Consequently, prioritising data integrity and quality represents a valuable investment in the pursuit of long-term success for any organisation.

Alexis added that it is possible to align data-based organisations with information technology sustainability. This strategic focus not only promotes eco-friendly practices but also fosters long-term resilience and responsible stewardship of resources in the digital age.

“Organisations do not need to worry about not being able to achieve harmony between efficient and sustainable use of information technology,” she argues. “With the right commitment and smart investments, every organisation can take steps towards sustainable, environmentally friendly data management.”

Mohit emphasised the crucial role of engaging the entire organisation in this ongoing journey, asserting that it’s not solely the responsibility of the IT department. The far-reaching effects and advantages of sustainable information technology reverberate throughout the entire organisation.

He believes that ample resources and support are readily accessible to organisations aspiring to embark on the path of information technology sustainability. These resources encompass a spectrum of tools, expert guidance, best practices and collaborative networks, all designed to facilitate a smooth and successful transition toward sustainable technology practices.

“By tapping into these available resources, organisations can navigate the complexities of sustainability initiatives with confidence and vigour, fostering a brighter future for both their operations and the planet,” Mohit is convinced.

In closing, Mohit extended his gratitude to all the delegates for their presence and active participation. He firmly believes that their invaluable insights and contributions not only enriched the discussions but also solidified a collective commitment to forging a sustainable and progressive future.

Eksklusif! Keberlanjutan dan Pemanfaatan Data Masa Depan untuk Meningkatkan Kepuasan Pelanggan

Dalam saat-saat ini yang dicirikan oleh transformasi digital dan keberlanjutan, bisnis di seluruh dunia semakin memahami dengan lebih mendalam dampak yang bisa terjadi saat mereka mengambil pendekatan yang mengedepankan elemen edge, berbasis cloud, berpusat pada pengelolaan data, dan diberdayakan oleh kecerdasan buatan (AI). Perubahan fokus ini bukan hanya sekadar evolusi dalam dunia bisnis; sebaliknya, hal ini memiliki potensi yang luar biasa untuk mengubah secara mendasar berbagai industri dan mendukung perkembangan inovasi serta efisiensi dalam skala yang belum pernah terbayangkan sebelumnya.

Ketika bisnis-bisnis ini beranjak menuju era baru ini, mereka menghadapi tantangan yang berbeda, dan juga peluang yang lebih besar. Pergeseran ini tidak hanya memengaruhi cara bisnis beroperasi, tetapi juga berpotensi memengaruhi keseluruhan struktur industri.

Mereka harus siap untuk menghadapi beragam perubahan, termasuk dalam hal bagaimana data dikumpulkan, dikelola, dimanfaatkan, serta bagaimana teknologi AI memainkan peran sentral dalam mengubah cara mereka berinteraksi dengan pelanggan, menciptakan produk dan layanan, dan mengelola operasi mereka secara keseluruhan.

Organisasi di Singapura menjadi contoh terkemuka dalam merangkul masa depan digital yang berkelanjutan. Upaya ini berkontribusi pada pertumbuhan ekonomi negara tersebut dan menempatkannya sebagai kekuatan dominan dalam era digital untuk daya tahan ekonomi jangka panjang.

Mengutip Charles Darwin, “Bukan yang paling kuat yang bertahan, tetapi yang paling responsif terhadap perubahan.” Prinsip ini sangat berlaku dalam era transformasi digital dan keberlanjutan saat ini. Bisnis yang memiliki kemampuan untuk merespons perubahan ini dengan cepat dan cerdas akan memiliki peluang yang lebih besar untuk bertahan dan berkembang dalam lingkungan yang berubah dengan cepat ini.

Fakta ini kemudian didukung oleh sebuah penelitian yang menunjukkan bahwa bisnis yang menggabungkan keberlanjutan dan transformasi digital 2,5 kali lebih mungkin menjadi performer terbaik. Untuk mencapai hal ini, dibutuhkan keseimbangan antara upaya keberlanjutan dan digital, menyelaraskan teknologi, mengelola data dengan efektif, meningkatkan pertumbuhan pendapatan, meningkatkan efisiensi, dan mengurangi jejak karbon dari edge hingga cloud.

Menurut data yang disajikan oleh Gartner, terdapat sebuah tren yang menarik di dunia bisnis saat ini. Sebanyak 86% dari pemimpin bisnis mengakui bahwa keberlanjutan bukan sekadar tanggung jawab sosial, tetapi juga merupakan investasi yang mampu melindungi organisasi mereka dari potensi gangguan dan ketidakstabilan di masa depan.

Dalam pandangan mereka, keberlanjutan bukan hanya tentang menjaga lingkungan, tetapi juga mengoptimalkan berbagai aspek bisnis, termasuk dalam hal pengendalian biaya. Bahkan, 80% dari pemimpin bisnis melaporkan bahwa upaya keberlanjutan yang mereka lakukan telah menghasilkan pengoptimalan biaya yang signifikan. Hal ini menunjukkan bahwa keberlanjutan dapat berdampak positif terhadap efisiensi operasional dan keberlanjutan ekonomi jangka pendek.

Namun, dalam perjalanan menuju keberlanjutan dan transformasi digital, ada sejumlah kompleksitas yang harus diatasi. Salah satunya adalah gagasan bahwa memindahkan semua beban kerja ke cloud merupakan solusi yang tepat. Meskipun komputasi cloud memiliki banyak manfaat, hal ini mungkin mengabaikan beberapa realita di dunia teknologi informasi saat ini. Lingkungan TI tidak hanya terdiri dari teknologi generasi baru, tetapi juga generasi lama yang masih relevan. Selain itu, banyak organisasi saat ini menggunakan berbagai layanan cloud yang berbeda, menciptakan apa yang disebut sebagai “multiple cloud.” Di samping itu, munculnya komputasi edge, yang semakin berkembang pesat juga perlu dipertimbangkan dalam strategi TI berkelanjutan.

Menurut IDC, sekitar 70% aplikasi dan data masih tetap berada di pusat data, colocation, dan komputasi edge. Ada berbagai alasan untuk hal ini, seperti kebutuhan akan latency yang rendah dalam beberapa situasi, kebijakan pengelolaan data yang ketat, pertimbangan kedaulatan data, peraturan kepatuhan, atau ketergantungan pada aplikasi-aplikasi yang masih terikat dengan arsitektur TI tradisional.

Dalam menghadapi tantangan-tantangan ini, organisasi perlu mengembangkan strategi TI yang tidak hanya memindahkan beban kerja ke cloud, tetapi juga mempertimbangkan kompleksitas lingkungan TI yang lebih luas. Mereka perlu menemukan cara untuk mengintegrasikan berbagai teknologi generasi lama dan baru, mengelola layanan-layanan cloud yang beragam, dan mempertimbangkan komputasi edge dalam strategi mereka.

OpenGov Events yang telah diselenggarakan pada tanggal 21 September 2023 di Raffless City Convention Centre Singapura membahas terkait pengintegrasian data dan pemanfaatan teknologi untuk keberlanjutan bisnis di masa depan.

Mohit Sagar∶ Potret Persimpangan Keberlanjutan dan Strategi Berbasis Data yang Membentuk Lanskap Bisnis

Menurut Mohit Sagar, CEO dan Kepala Redaktur OpenGov Asia, dalam era transformasi digital yang dinamis dan peningkatan fokus pada keberlanjutan, bisnis di seluruh dunia semakin menyadari akan potensi besar dengan mengadopsi pendekatan berbasis data yang berfokus pada edge. Di garis depan konvergensi transformatif ini, Singapura berdiri menetapkan standar untuk digitalisasi berkelanjutan sambil memposisikan dirinya sebagai pemimpin global dalam pergeseran tersebut.

“Penggabungan antara keberlanjutan dan strategi berbasis data siap untuk menciptakan bisnis dan ekonomi baru,” kata Mohit.

Peran pelopor Singapura dalam digitalisasi berkelanjutan menawarkan panduan bagi negara-negara di seluruh dunia yang ingin menyeimbangkan kemajuan teknologi dengan pelestarian ekologi. Dengan menyelaraskan pertumbuhan ekonomi dan tanggung jawab lingkungan, negara ini berhasil mengharmonisasikan dua paradigma yang berbeda ini.

Bagi bisnis, pergeseran paradigma tersebut dapat mewakili peluang yang mendalam. Adopsi pendekatan berbasis edge dan integrasi strategis teknologi berbasis data memberdayakan perusahaan untuk beroperasi lebih efisien dan merespons dengan cepat tuntutan pasar yang berkembang. Sinergi antara keberlanjutan dan kinerja terbaik menggarisbawahi pentingnya tanggung jawab lingkungan sebagai elemen fundamental dari strategi transformasi digital.

Saat organisasi menyelaraskan teknologi mereka dengan tujuan keberlanjutan, mereka membuka potensi komputasi cloud, komputasi edge, dan kecerdasan buatan (AI) untuk mengoptimalkan proses dan meningkatkan efisiensi. Agar sepenuhnya memanfaatkan potensi tersebut, manajemen data, tata kelola, keamanan, dan analitik yang efektif menjadi dasar untuk menciptakan wawasan berharga yang menggerakkan pertumbuhan pendapatan dan ekspansi.

“Integrasi keberlanjutan dan transformasi digital memerlukan perencanaan strategis, manajemen data yang tepat, dan komitmen yang teguh terhadap inovasi,” kata Mohit. “Dengan menggabungkan elemen-elemen ini, bisnis menempatkan diri mereka untuk sukses di masa depan yang ditandai oleh pertumbuhan dari keberlanjutan dan kemajuan teknologi.”

Konvergensi antara keberlanjutan dan transformasi digital menjanjikan peningkatan kinerja bisnis, memberi perusahaan keunggulan kompetitif dalam lanskap yang berkembang dengan cepat. Selain itu, keberlanjutan lebih dari pertimbangan etika atau efisiensi, ini juga merupakan investasi cerdas dalam ketahanan jangka panjang yang memperkuat bisnis terhadap gangguan dan ketidakpastian.

Teknologi Informasi berkelanjutan mencakup lebih dari migrasi ke cloud, melibatkan pendekatan inklusif yang mengakomodasi sistem multi-generasi, berbagai platform cloud, dan ranah yang muncul dalam komputasi edge. Pendekatan komprehensif ini membuka jalan bagi organisasi untuk berkembang di masa depan yang semakin terhubung dan berkelanjutan.

Meningkatkan pengalaman pelanggan melalui pendekatan berbasis data adalah tentang memahami preferensi individu, memanfaatkan analitika data, dan merangkul inovasi. Menempatkan pelanggan sebagai pusat perhatian dan pemanfaatan data yang strategis memungkinkan bisnis untuk menciptakan relasi yang kuat dengan mereka sebagai dasar sebuah pertumbuhan berkelanjutan.

Mohit dengan sungguh-sungguh memahami bahwa pengetahuan yang diperoleh dari data memiliki peran penting dalam mendorong inovasi. Hal ini memungkinkan organisasi untuk menghadirkan produk dan layanan yang sesuai dengan keinginan pelanggan. Oleh karena itu, Mohit menekankan pentingnya untuk menggabungkan teknologi yang efisien, prinsip-prinsip ekonomi sirkular dengan memperhatikan faktor-faktor lingkungan secara bersatu dalam strategi bisnis.

Dalam pandangan Mohit, pendekatan ini tidak hanya meningkatkan daya saing organisasi, tetapi juga memberikan kontribusi yang berarti terhadap penciptaan lanskap digital yang lebih ramah lingkungan. Menggunakan kecerdasan buatan skala besar yang didukung oleh sumber energi terbarukan adalah langkah besar menuju praktik teknologi informasi yang berkelanjutan. Dengan mengoptimalkan beban kerja, mengurangi limbah, dan merangkul prinsip-prinsip ekonomi sirkular, organisasi dapat berperan dalam menciptakan lanskap teknologi yang sadar terhadap lingkungan.

Menurut Mohit, untuk mengatasi tantangan dalam memberikan pengalaman yang berkelanjutan dan tetap berorientasi pada pelanggan, bisnis harus mengintegrasikan aspek keamanan data, keberlanjutan, inovasi, dan adaptabilitas ke dalam pendekatan mereka. Untuk mewujudkan upaya ini, Mohit menekankan pentingnya melakukan praktik data yang etis, perolehan wawasan yang didukung oleh kecerdasan buatan, dan tingkat fleksibilitas.

Lebih jauh, keseimbangan antara pemanfaatan data dengan langkah-langkah keamanan yang ketat sangat penting dalam menjaga kepercayaan pelanggan dan mencegah pelanggaran keamanan. Menyelaraskan inovasi dengan tujuan keberlanjutan memerlukan pengambilan keputusan yang bijak.

Mohit mengakhiri sambutannya dengan memastikan kelancaran akurasi dan keandalan data di berbagai platform adalah upaya yang harus dilakukan secara konsisten. Mengekstraksi wawasan yang bermakna dari jumlah data yang melimpah adalah hal yang sangat penting untuk membuat keputusan yang objektif dan efisien.

Welcome Address

Joseph Yang∶ Teknologi informasi berkelanjutan dapat memberikan efisiensi biaya dan optimisasi kinerja

Pandemi telah mengubah lanskap kerja secara signifikan, mendorong organisasi untuk mencari cara baru untuk meningkatkan efisiensi dan responsivitas dalam menghadapi tantangan yang dihadirkan oleh situasi darurat. Salah satu perubahan yang telah diimplementasikan adalah adopsi model kerja hybrid, yang memungkinkan karyawan untuk bekerja dari rumah selama beberapa hari dalam seminggu. Model kerja ini tidak hanya memberikan fleksibilitas kepada karyawan, tetapi juga memberikan organisasi kesempatan untuk mengoptimalkan sumber daya mereka dengan cara yang lebih efisien.

Bagi organisasi, model kerja hybrid dapat mengurangi biaya operasional terkait dengan pemeliharaan kantor fisik dan infrastruktur yang terkait. Ini juga dapat memungkinkan perluasan akses terhadap bakat di luar wilayah geografis kantor fisik, karena karyawan dapat bekerja dari mana saja dengan koneksi internet yang baik. Selain itu, model kerja hybrid dapat meningkatkan responsivitas organisasi terhadap perubahan lingkungan bisnis yang cepat, memungkinkan mereka untuk beradaptasi dengan lebih cepat dan lebih efisien.

Akan tetapi, Joseph Yang, Managing Director untuk Singapura di Hewlett Packard Enterprise, mengatakan bahwa bias data, seringkali muncul tanpa disengaja ketika banyak organisasi mengadopsi strategi hybrid. Joseph menekankan, dengan melihat hal ini, organisasi perlu lebih proaktif dalam mengatasinya. Salah satu pendekatan yang diadopsi adalah menggunakan kecerdasan buatan (AI) dalam skala besar untuk mengubah bias data ini menjadi sumber intelijensi yang bermanfaat.

Penggunaan kecerdasan buatan (AI) menjadi semakin penting dalam mengatasi bias data karena AI memiliki kemampuan untuk mengenali, mengelola, dan mengoreksi bias dengan tingkat akurasi dan efisiensi yang sulit dicapai oleh metode manusia. AI dapat menganalisis data dalam skala besar dengan cepat dan menyeluruh, mengidentifikasi pola-pola yang mungkin mengindikasikan bias, dan memberikan solusi yang sesuai.

Selain itu, AI dapat belajar dari data baru yang masuk, memperbaiki diri sendiri, dan terus meningkatkan kemampuannya dalam mengatasi bias. Dengan demikian, penggunaan AI tidak hanya dapat membantu organisasi mengidentifikasi bias yang sudah ada dalam data mereka, tetapi juga mencegah terbentuknya bias baru di masa depan.

Dengan strategi ini, organisasi dapat mempercepat adopsi pendekatan berbasis data yang mendahului dan menghasilkan wawasan yang dapat diimplementasikan secara efektif. Hasilnya adalah peningkatan kinerja organisasi yang signifikan dan kemampuan untuk mengatasi tantangan keberlanjutan teknologi informasi yang semakin kompleks.

Namun, muncul pertanyaan baru seiring fokus ASEAN pada perubahan iklim yang memunculkan permasalahan karbon. Penggunaan data yang intensif dapat menyebabkan peningkatan jejak karbon. Namun, apakah ada solusi untuk mengatasi hal ini? Dengan mantapnya, Joseph menjawab “tentu.”

“Sangat mungkin untuk mengelola data sambil secara bersamaan mengurangi jejak karbon. Hal ini melibatkan adopsi pendekatan beragam untuk mengoptimalkan proses yang berkaitan dengan data dan infrastruktur teknologi informasi untuk keberlanjutan,” tekannya.

Joseph menjelaskan bahwa salah satu area kunci untuk menanggulangi hal ini adalah adalah efisiensi pusat data, di mana merancang pusat data yang hemat energi, menggunakan solusi pendinginan, dan beralih ke sumber energi terbarukan dapat secara signifikan mengurangi dampak karbon.

Komputasi cloud menawarkan jalur lain, karena banyak penyedia awan memprioritaskan penggunaan energi terbarukan untuk pusat data mereka. Selain itu, praktik kompresi data, deduplikasi, dan manajemen siklus hidup membantu meminimalkan kebutuhan penyimpanan data dan konsumsi energi. Mengadopsi virtualisasi server, mempromosikan kerja jarak jauh untuk mengurangi perjalanan, dan memilih solusi penyimpanan data berkelanjutan juga turut berkontribusi pada pengurangan jejak karbon.

Selain itu, Joseph menambahkan bahwa dengan pemilihan lokasi pusat data secara strategis yang mendukung sumber energi terbarukan dan sistem pendinginan yang efisien juga dapat memainkan peran penting. Pemantauan rutin, pelaporan, dan komitmen terhadap keberlanjutan adalah komponen penting dari pendekatan pengelolaan data yang peduli akan lingkungan ini.

Joseph meyakini bahwa konsep “teknologi informasi berkelanjutan” mengacu pada adopsi praktik dan teknologi di bidang teknologi informasi yang bertanggung jawab secara lingkungan dan mendorong keberlanjutan jangka panjang.

“Dengan menerapkan praktik-praktik ini, organisasi dapat secara signifikan mengurangi jejak karbon mereka dan meminimalkan dampaknya terhadap lingkungan. Pendekatan ini mencakup berbagai strategi, seperti pusat data yang efisien energi, penggunaan sumber energi terbarukan, komputasi cloud, kompresi data, dan virtualisasi server,” ungkapnya.

Teknologi informasi berkelanjutan tidak hanya menguntungkan lingkungan, tetapi juga menawarkan efisiensi biaya, optimalisasi sumber daya, dan hasil operasional yang lebih baik. Ini memungkinkan organisasi untuk mengurangi konsumsi energi, mengurangi biaya operasional, meningkatkan alokasi sumber daya, dan memastikan kelangsungan bisnis melalui penurunan waktu henti.

“Selain itu, merangkul teknologi informasi berkelanjutan sejalan dengan regulasi lingkungan yang semakin ketat dan harapan pelanggan, menjadikan organisasi sebagai entitas yang bertanggung jawab dan berpikiran maju dalam lanskap bisnis modern,” tutupnya.

Power Talk

Merancang masa depan yang berkelanjutan, berbasis data, dan berdesain hybrid merupakan pendekatan proaktif dengan mengintegrasikan tiga elemen kritis: keberlanjutan, berpusat pada data, dan infrastruktur hibrida. Pendekatan ini berpotensi membentuk masa depan bisnis dan teknologi di dunia yang semakin terhubung dan peduli lingkungan.

Ashutosh Sharan∶ Mastercard menganalisis data pembayaran dan perilaku konsumen untuk mendorong keberlanjutan

Ashutosh Sharan, VP Customer Solutions untuk Asia Tenggara di Mastercard, menyoroti keterlibatan proaktif Mastercard dalam berbagai usaha yang menggabungkan keberlanjutan dengan transformasi digital. Salah satu inisiatif Mastercard adalah pengenalan Priceless Planet Coalition. Dalam program ini, Mastercard berkolaborasi dengan organisasi seperti Conservation International untuk memulai misi memulihkan 100 juta pohon dalam lima tahun. Upaya ini dilakukan dengan menggunakan teknologi untuk melibatkan konsumen secara aktif dalam upaya pelestarian lingkungan yang bermakna.

Selain itu, Mastercard juga berkomitmen untuk memajukan inklusi keuangan digital, terutama di daerah yang tidak memiliki akses memadai. Hal ini dilakukan Matercard dengan tujuan untuk memberdayakan individu secara ekonomis, sambil mengurangi ketergantungan pada transaksi tunai.

“Mastercard mengalokasikan sumber daya data yang substansial untuk mendorong inisiatif keberlanjutan,” jelas Ashutosh. “Kami menganalisis data pembayaran dan perilaku konsumen untuk mendorong pilihan yang ramah lingkungan.”

Selain upaya-upaya yang telah disebutkan di atas, perusahaan ini juga sangat menekankan keberlanjutan rantai pasokan, memanfaatkan solusi digital untuk memberdayakan bisnis dalam memantau dan meningkatkan jejak lingkungan dari operasi mereka.

Selain itu, inisiatif mereka untuk menawarkan solusi identitas digital bagi populasi yang terpinggirkan bertujuan untuk memperkuat akses keuangan dan keberlanjutan dalam ekonomi digital. Mastercard telah menetapkan tujuan ambisius untuk mencapai netralitas karbon dalam operasinya di seluruh dunia pada tahun 2050 mendatang. Untuk mencapainya, mereka secara aktif mengintegrasikan praktik-praktik berkelanjutan dan teknologi canggih untuk secara signifikan mengurangi jejak karbon mereka.

Lebih jauh lagi, dalam praktiknya, mereka terlibat dalam proyek-proyek yang berfokus pada kota pintar dan keberlanjutan perkotaan. Inisiatif-inisiatif ini melibatkan kemitraan di masing-masing kota untuk menyebarkan solusi digital guna meningkatkan sistem transportasi dan mendukung keberlanjutan perkotaan. Selain itu, Mastercard berkomitmen untuk mendukung inisiatif pendidikan digital yang mengadvokasikan praktik-praktik berkelanjutan di kalangan individu dan bisnis.

Ashutosh mengakui bahwa menyesuaikan tujuan keberlanjutan dengan harapan pelanggan bisa menjadi tantangan akibat dari berbagai factor, contohnya seperti kurangnya kesadaran, prioritas yang saling bertentangan, dan biaya tinggi yang terkait dengan produk berkelanjutan. Untuk mengatasi hambatan ini, perusahaan harus menerapkan strategi komunikasi yang jelas dan mudah dipahami yang menyoroti manfaat bersama keberlanjutan, sambil memberikan insentif untuk membuat pilihan berkelanjutan.

Dia juga menyarankan bahwa mengatasi masalah keterbatasan ketersediaan produk memerlukan kerja sama yang erat dengan pemasok dan mitra, memperluas akses melalui berbagai cara, dan mempertimbangkan opsi penjualan online. Memastikan transparansi dalam rantai pasokan, beradaptasi dengan preferensi pelanggan yang berkembang, serta menunjukkan dampak keberlanjutan yang nyata dan dapat diukur adalah langkah-langkah kritis dalam mengatasi tantangan ini.

Membangun kepercayaan dengan menghindari greenwashing, menyesuaikan upaya keberlanjutan dengan preferensi lokal, dan secara proaktif melibatkan dan mendidik pelanggan melalui acara dan kolaborasi adalah strategi kunci untuk mencapai tujuan keberlanjutan dengan harapan pelanggan. Pada akhirnya, perusahaan yang memberi prioritas pada transparansi, pendidikan, dan kolaborasi dengan pelanggan lebih baik dalam membentuk komitmen bersama terhadap keberlanjutan dengan basis pelanggan mereka.

“Memastikan perjalanan pelanggan yang konsisten dan mulus melalui berbagai saluran dalam model hibrida memerlukan strategi yang terencana dengan baik,” jelas Ashutosh. “Hal ini tentu dimulai dengan melakukan tahap sentralisasi data pelanggan melalui sistem CRM, yang menjadi dasar untuk personalisasi.”

Signifikansi mengadopsi pendekatan omnichannel, yang melibatkan menjaga pesan, branding, dan standar layanan yang konsisten di kedua titik kontak fisik dan digital, tidak bisa diabaikan. Penting bagi integrasi teknologi untuk berjalan mulus, memungkinkan aliran data yang lancar antara saluran ini untuk memfasilitasi transisi yang mudah bagi pelanggan. Keseragaman dalam branding, desain, dan pesan ini berfungsi untuk memperkuat pengenalan merek dan membangun kepercayaan.

Dalam pandangan Ashutosh, personalisasi yang didorong oleh data pelanggan sangat penting, memastikan bahwa pelanggan merasa benar-benar dipahami dan dilayani dengan baik, terlepas dari saluran yang mereka pilih. Memberikan pengalaman dukungan pelanggan yang konsisten, baik melalui telepon, email, obrolan, atau interaksi langsung, tetap sangat penting.

Ashutosh menekankan bahwa optimisasi mobile sangat penting dalam lanskap bisnis saat ini. Pengalaman mobile harus sejalan dan sejajar dengan kualitas interaksi desktop. Selain itu, dia menekankan pentingnya pengumpulan umpan balik yang berkelanjutan dan perbaikan iteratif untuk memastikan bahwa pengalaman pelanggan terus berkembang dan meningkat.

Selain itu, Ashutosh menyoroti pentingnya langkah-langkah keamanan siber yang kokoh dan protokol privasi data yang ketat. Ini penting tidak hanya untuk melindungi informasi pelanggan yang sensitif, tetapi juga untuk menjaga dan memperkuat kepercayaan pelanggan dalam jangka panjang.

Dr Tung Whye Loon∶ Analisis data yang didukung AI dapat menghasilkan produk dan layanan inovatif

Dr Tung Whye Loon, Director, Data, AI & Research (SP Digital) di SP Group, berbicara tentang bagaimana SP Digital telah berhasil mengintegrasikan AI dan optimisasi data ke berbagai aspek operasinya, dengan mendapatkan banyak keuntungan.

Salah satu aplikasi yang patut dicatat adalah pemeliharaan berbasis prediksi, yang didorong oleh AI, yang memungkinkan SP Digital untuk mengantisipasi kerusakan peralatan dan melakukan pemeliharaan secara proaktif, sehingga mengurangi waktu tidak terjadwal dan memperkuat keandalan aset. Selain itu, penggunaan AI dalam peramalan permintaan dapat mengoptimalkan produksi dan distribusi, memastikan operasi yang efisien, dan mengurangi masalah seperti kekurangan atau kelebihan stok.

“Penggunaan AI dalam mendeteksi penipuan meningkatkan perlindungan pelanggan dan keamanan keuangan, sementara segmentasi pelanggan memungkinkan kampanye pemasaran yang lebih efektif melalui penargetan yang personal,” jelas Dr Tung.

SP Digital aktif menjelajahi aplikasi tambahan AI dan optimisasi data untuk terus meningkatkan operasinya. Hal ini meliputi penyederhanaan konsumsi energi melalui penggunaan AI untuk menjadwalkan produksi selama jam sibuk dan pelaksanaan program tanggapan permintaan untuk mengelola permintaan energi dengan lebih efisien.

Selain itu, ada potensi besar untuk meningkatkan layanan pelanggan melalui AI. Chatbot dan pembelajaran mesin dapat memainkan peran penting dalam menjawab pertanyaan pelanggan dengan cepat dan efisien, sambil juga mengidentifikasi risiko potensial.

Lebih jauh lagi, analisis data yang didukung oleh AI dapat berperan penting dalam memajukan inovasi. Ini dapat mengidentifikasi pola pelanggan dan menghasilkan ide-ide segar melalui pemrosesan bahasa alami, sehingga memfasilitasi pengembangan produk dan layanan inovatif.

Inisiatif-inisiatif tersebut menunjukkan komitmen SP Digital untuk memanfaatkan AI dan optimisasi data untuk mengubah operasinya dan meningkatkan nilai pelanggan, menurut Dr Tung.

Memanfaatkan potensi AI berskala besar untuk strategi berbasis data memerlukan pendekatan sistematis yang bertujuan untuk mengubah organisasi menjadi kekuatan berbasis data. Perjalanan ini dimulai dengan pengumpulan dan integrasi data yang teliti dari berbagai sumber, dengan fokus pada memastikan kualitas dan standardisasi data.

Penerapan analisis yang didukung oleh AI, termasuk pembelajaran mesin dan model prediktif, kemudian memainkan peran penting dalam mengungkapkan pola dan korelasi tersembunyi dalam dataset besar, menawarkan wawasan berharga yang penting untuk pengambilan keputusan yang berdasarkan informasi.

Selain itu, pendirian infrastruktur yang dapat diskalakan, seperti komputasi cloud dan komputasi edge, menjadi sangat penting untuk menampung volume data yang terus berkembang dan memfasilitasi analisis real-time. Praktik-praktik tata kelola data yang kuat, tindakan keamanan siber yang kokoh, dan kepatuhan yang teguh terhadap peraturan privasi data adalah elemen yang tidak dapat dihindari untuk menjaga integritas data dan keamanan sepanjang proses ini.

Dr Tung menekankan bahwa wawasan yang dapat diambil melalui visualisasi, pelaporan, dan pemberitahuan otomatis memungkinkan pemangku kepentingan untuk membuat keputusan yang berbasis data.

“Pembelajaran yang berkelanjutan, lingkaran umpan balik, dan budaya berbasis data memajukan perbaikan yang berkelanjutan, dengan kolaborasi lintas fungsi dan dampak yang dapat diukur mendorong adopsi strategi data yang didukung oleh AI,” katanya. “Pertimbangan etis memandu praktik AI dan data yang bertanggung jawab, memastikan penggunaan data dan teknologi AI yang etis di seluruh organisasi.”

Dalam lingkungan teknologi informasi yang membutuhkan sumber daya, mencapai keseimbangan yang harmonis antara inovasi dan keberlanjutan sangat penting. Hal ini dapat dicapai dengan merangkul pendekatan multi-faset yang mengatasi kemajuan teknologi dan tanggung jawab ekologis. Organisasi harus memberikan prioritas pada efisiensi energi dan sumber daya terbarukan untuk mendukung infrastruktur teknologi informasi mereka, didukung oleh teknik optimisasi pusat data yang mengurangi pemborosan sumber daya.

Dr Tung meyakini bahwa dengan mengadopsi komputasi cloud dan model hibrida memungkinkan alokasi sumber daya yang dinamis serta mengurangi konsumsi energi. “Prinsip-prinsip ekonomi sirkular mendorong penggunaan kembali dan daur ulang peralatan teknologi informasi, yang lebih lanjut dapat mengurangi dampak lingkungan.”

Selain itu, mendorong inovasi untuk keberlanjutan mempromosikan pengembangan solusi teknologi informasi hijau dan integrasi teknologi baru untuk mengoptimalkan pemanfaatan sumber daya. Strategi pengoptimalan dan pengelolaan data yang efektif mengurangi duplikasi data, mengarah pada persyaratan penyimpanan dan pemrosesan yang lebih rendah.

Dr Tung sangat yakin bahwa melibatkan cloud dalam praktik berkelanjutan dan secara teratur memantau indikator kinerja utama terkait keberlanjutan adalah dasar untuk membentuk budaya akuntabilitas dalam organisasi.

Dengan mematuhi peraturan lingkungan dan berkolaborasi dengan pemasok yang peduli lingkungan, organisasi memastikan bahwa keberlanjutan tetap menjadi fokus sentral dalam operasi teknologi informasi mereka. Komitmen terhadap keberlanjutan ini menggarisbawahi dedikasi organisasi terhadap kepemimpinan lingkungan yang bertanggung jawab.

Dengan menerapkan strategi ini, organisasi dapat seimbang antara tuntutan inovasi dan keberlanjutan dalam lingkungan teknologi informasi yang membutuhkan sumber daya, mengurangi dampak lingkungan mereka, dan berkontribusi pada masa depan yang lebih hijau dan bertanggung jawab.

Joseph Yang ∶ Melalui analisis AI, HPE mengoptimalkan keberlanjutan yang didorong oleh data

Joseph Yang, Managing Director di Hewlett Packard Enterprise (HPE) di Singapura, mengungkapkan bahwa HPE menghadapi berbagai tantangan keberlanjutan dalam upayanya mencapai tujuan keberlanjutan. Salah satu perhatian utama adalah konsumsi energi yang substansial yang terkait dengan pusat data dan fasilitas manufakturnya.

Mengatasi masalah terkait energi ini adalah aspek penting dari misi keberlanjutan perusahaan. HPE telah berhasil menerapkan strategi untuk mengurangi konsumsi energi tanpa mengorbankan efisiensi operasional, sehingga mengurangi dampak lingkungannya.

Selain itu, sebagai perusahaan teknologi, HPE menghadapi tantangan dalam mengelola limbah elektronik (e-waste) yang berasal dari peralatan usang. Untuk mengatasi masalah ini dengan bertanggung jawab, HPE menekankan perlunya metode pembuangan dan daur ulang yang tepat untuk mengurangi dampak lingkungan yang terkait dengan pembuangan e-waste.

HPE menghadapi tantangan signifikan dalam inisiatif keberlanjutannya, termasuk kebutuhan untuk memastikan keberlanjutan rantai pasokannya yang luas. Ini mencakup sumber material yang bertanggung jawab dan praktik kerja yang etis, yang keduanya memerlukan manajemen dan pengawasan yang cermat.

Selain itu, HPE menghadapi tugas yang rumit untuk menyeimbangkan masalah privasi dan keamanan data dengan tujuan keberlanjutannya. Keseimbangan ini menyoroti kompleksitas upaya keberlanjutan HPE dikarenakan perusahaan berusaha mematuhi komitmen keberlanjutan sambil melindungi data sensitif dan memastikan tindakan keamanan siber yang kokoh.

Joseph mencatat bahwa HPE mengakui beberapa peluang keberlanjutan dalam operasinya. Salah satu jalur yang signifikan yaitu dengan merangkul teknologi yang efisien secara energi dan mengadopsi praktik berkelanjutan dalam pusat data dan fasilitasnya. Pendekatan ini memberikan peluang untuk mengurangi konsumsi energi tanpa mengorbankan performa. Hal ini tentu sejalan dengan komitmen HPE terhadap paradigma keberlanjutan.

Joseph yakin bahwa HPE dapat lebih memanfaatkan prinsip-prinsip ekonomi sirkular dengan merombak dan memanfaatkan kembali peralatan teknologi informasi lama, mempromosikan daur ulang, dan memperpanjang masa pakai produk. Berkolaborasi dengan pemasok dan mitra memungkinkan HPE untuk mendorong keberlanjutan dalam rantai pasokannya, mulai dari sumber material yang bertanggung jawab hingga emisi yang lebih rendah dalam logistik dan transportasi.

Dengan memanfaatkan keahlian teknologinya, HPE dapat menginovasi solusi teknologi informasi berkelanjutan, seperti server yang efisien secara energi dan penyimpanan data yang ramah lingkungan. Memanfaatkan analisis data dan kecerdasan buatan memungkinkan HPE untuk mengoptimalkan operasi keberlanjutan, termasuk pemeliharaan berbasis prediksi untuk mengurangi konsumsi energi dan perbaikan rantai pasokan yang didorong oleh data.

Keterlibatan HPE dengan pelanggan, melalui solusi teknologi informasi hijau dan layanan yang memuaskan yang sejalan dengan komitmen akan kepatuhan regulasi, dapat meningkatkan reputasi perusahaan sebagai organisasi yang bertanggung jawab dan berkelanjutan.

“Dengan mengatasi tantangan keberlanjutan dan memanfaatkan peluang, HPE berada dalam posisi yang baik untuk menyelaraskan tujuan bisnisnya dengan tanggung jawab lingkungan dan sosial,” simpul Joseph. “Pada akhirnya, kami berkontribusi pada masa depan yang lebih berkelanjutan dan peduli lingkungan bagi semua.”

Salam Penutup

Alexis Crowell ∶ Pengelolaan data yang efisien dapat membantu mengoptimalkan proses internal

Alexis Crowell Vice President and CTO, Sales, Marketing and Communications Group – Asia Pacific and Japan di Intel menekankan bahwa mengimplementasikan dan mengintegrasikan data di dalam organisasi adalah penting guna meningkatkan kepuasan pelanggan. Dengan riwayat data yang baik, pelayanan akan dapat lebih dipersonalisasi dan relevan dengan kebutuhan individu pelanggan. Hal ini juga memungkinkan organisasi untuk mengidentifikasi tren dan pola perilaku pelanggan yang dapat digunakan untuk mengembangkan strategi pemasaran yang lebih efektif.

Selain itu, data yang terintegrasi dengan baik memungkinkan organisasi untuk merespons cepat terhadap masalah atau keluhan pelanggan, yang dapat meningkatkan citra perusahaan dan membangun kepercayaan pelanggan. Hal yang perlu dicatat adalah bahwa pengelolaan data yang efisien juga dapat membantu organisasi mengoptimalkan proses internal mereka, mengurangi biaya operasional, dan meningkatkan efisiensi secara keseluruhan. Oleh karena itu, mengambil langkah-langkah untuk memastikan integritas dan kualitas data merupakan investasi yang berharga dalam pencapaian kesuksesan jangka panjang bagi organisasi.

Lebih lanjut, Crowell menekankan bahwa tidak ada yang tidak mungkin untuk dapat menyelaraskan organisasi berbasis data dengan keberlanjutan teknologi informasi. “Organisasi tidak perlu khawatir untuk tidak dapat mencapai keselarasan antara penggunaan teknologi informasi yang efisien dan berkelanjutan,” katanya. “Dengan komitmen yang tepat dan investasi yang cerdas, setiap organisasi dapat mengambil langkah-langkah menuju pengelolaan data yang berkelanjutan dan ramah lingkungan.”

Crowell menjelaskan bahwa salah satu langkah pertama adalah mengidentifikasi area di mana organisasi dapat mengoptimalkan penggunaan teknologi informasi untuk mengurangi jejak karbon mereka. Ini bisa melibatkan beralih ke sumber energi terbarukan untuk pusat data, mengadopsi praktik manajemen data yang lebih efisien, atau bahkan menggunakan komputasi awan yang lebih berkelanjutan.

Lebih lanjut, Crowell menjelaskan tentang pentingnya melibatkan seluruh organisasi dalam upaya berkelanjutan ini. “Ini bukan hanya tugas departemen teknologi informasi,” katanya. “Semua bagian organisasi harus terlibat dalam usaha ini, karena dampak dan manfaat dari keberlanjutan teknologi informasi akan dirasakan oleh seluruh organisasi.”

Dalam akhir sambutannya, Crowell menekankan bahwa sumber daya dan dukungan sudah tersedia untuk organisasi yang ingin bergerak menuju keberlanjutan teknologi informasi. “Ada banyak sumber daya dan panduan yang tersedia untuk membantu organisasi dalam perjalanan ini,” katanya. “Dan ini adalah langkah yang sangat penting untuk masa depan kita dan planet ini,” tutupnya.

India Transforming Agricultural Data Governance

A representative of the country’s think tank, the National Institute of Transforming India (NITI Aayog), Ramesh Chand, formally introduced the Unified Portal for Agricultural Statistics (UPAg Portal). This marks a significant step in tackling the complex governance issues in India’s agricultural sector. It is designed to optimise and elevate data management within the agricultural sphere. It will contribute to a more efficient and responsive agricultural policy framework.

The portal standardises data related to prices, production, area, yield, and trade, consolidating it in a single location. This eliminates the necessity to compile data from multiple sources. The portal can also conduct advanced analytics, providing insights into production trends, trade correlations, and consumption patterns.

Furthermore, the portal will produce granular production estimates with increased frequency, improving the government’s capacity to respond swiftly to agricultural crises. Commodity profile reports will be generated using algorithms, reducing subjectivity and providing users with comprehensive insights. Users also have the flexibility to use the portal’s data for crafting their own reports, fostering a culture of data-driven decision-making.

The portal was developed by the Department of Agriculture and Farmers’ Welfare (DA&FW). During his speech, Chand hailed the platform as an investment and a monumental leap forward in the field of agricultural data management. He encouraged the audience to embrace a shift in mindset within agriculture, aimed at bringing about transformative changes. Research suggests that US$ 1 invested in data generated a US$ 32 impact, he said.

The portal empowers stakeholders with real-time, reliable, and standardised information, laying the foundation for more effective agricultural policies. He also asserted that when data is more objective, the room for subjective judgment in policy-making diminishes, resulting in more stable, transparent, and well-informed decisions. He advised that the portal should prioritise data credibility to maximise its effectiveness.

Secretary of the DA&FW, Manoj Ahuja, underscored the various ongoing initiatives by the department, such as the Krishi Decision Support System, the farmer registry, and crop surveys. He articulated that the UPAg Portal is envisioned as a public good, aiming to provide users with reduced search costs, minimised obstacles, and access to trustworthy, detailed, and impartial data. According to a press release, the UPAg portal tackles the following challenges:

Lack of Standardised Data: At present, agricultural data is scattered across multiple sources, often presented in diverse formats and units. The UPAg Portal’s objective is to centralise this data into a standardised format, making it easily accessible and understandable for users.

Lack of Verified Data: Reliable data is crucial for accurate policy decisions. UPAg Portal ensures that data from sources like Agmarknet is vetted and updated regularly, ensuring policymakers receive accurate information on agricultural prices.

Fragmented Data Sources: To construct a comprehensive understanding of any crop, it is necessary to consider multiple variables such as production, trade, and prices. The portal consolidates data from various sources, enabling a holistic assessment of agricultural commodities.

Inconsistent Frequency Variables: Data updates at different times, causing delays and inefficiencies. The portal offers real-time connectivity with data sources, reducing the time and effort required for monitoring and analysis.

The UPAg Portal is expected to play a pivotal role within the Digital Public Infrastructure for Agriculture, focusing on harnessing the diversity of the agriculture sector and leveraging data as a catalyst for growth.

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