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I was fortunate to have the opportunity to interview three of our next generation leaders in IoT at the Singapore OpenGov Leadership Forum recently.
Leon Lim, Lim Jun Yan and Melvin Leong have just graduated from the Singapore Management University with a Bachelor of Science in Information Systems BSc(IS). As part of their studies, they undertook a project which investigated how IoT technology can assist elderly patients maintain good health, allowing them to live in their own homes independently and reduce the need for hospitalisation. Basically, they have worked on and furthered the use of an IoT application to support and reduce societal impact.


The project was worked on under the direct supervision of Dr.Tan Hwee Pink who was a speaker at the event.
Over the course of their project, Leon, Jun Yan and Melvin supported a small group of elderly Singaporeans, and through the use of IoT monitors, assisted in monitoring their health. They gathered information on the subject’s movement, sleep and eating habits and gathered this data to ‘make sense’ of it and try and use it for the future.
I spent some time with these three students discussing government’s approaches to IoT.
What were some of the challenges in this project?
Convincing the elderly to allow us to put the sensors in their house proved tricky. The fear of ‘invasion of privacy’ played on their minds. Gathering data was the easy part. Through sensors, we could gather data on the subject’s health patterns. Over the timeline of the project (3 months) we gathered a significant amount of data. The main challenge for the project was converting usable data into knowledge. It was necessary for us to cleanse and sort the data (not difficult), but then trying to decipher what the data was telling us – that was more complicated.
We were working on an algorithm that could help us find patterns in the data. Unfortunately, our studies ended before we could confirm the algorithm’s accuracy. Hopefully, the next group of students will accomplish this.
Gathering people’s personal health data is risky. What are your views on data security?
Security and the protection of personal information is critically important to the project. Unfortunately, hackers are now adopting cloud techniques in an attempt to hack into government clouds. Governments should recognise that it is impossible to have a totally secure system that is foolproof to hackers. Instead, government needs to expect security breaches. The important issue is how fast government agencies can detect the security breach.
The other important issue in security is the human element. Staff in government agencies can assist every day with the security of the data their agency holds. Instead, staff tend to think that the ‘IoT Department’ has it all covered. Establishing a best practice security culture is critically important to government agencies in the security of their citizens private and personal information.
Given your thoughts on security, how did you ensure the data you collected was secure?
The project had embedded a strong culture of identity management for access to the data. We had group setups in place which assigned roles. These setups also had features that allowed us to monitor and review group access controls. We established one-time password identity management and had strict controls regarding password design and time-frames for password re-setting.
What are your views on how IoT can assist government agencies more effectively?
In our experience, one critical feature is that the business area and IoT should not function in isolation. In our project, if we did not build a good relationship with our subjects and understood what they were trying to achieve, we could not build a solution to assist them. The business areas of the agency and the IoT area needs to have a strong partnership.
What happens to the project now?
The project will continue with the next batch of Singapore Management University students and we hope they can progress the project to really add value to Singaporeans health needs.
Now that you have graduated, what is next for you?
We have taken the summer off to travel and rest. We all start new graduate positions in July and August. We will be joining the corporate world.
I have no doubt that these three young IoT stars will add value very quickly to their new companies. Here at OpenGov Asia, we wish them all the very best for their new careers, and we look forward to watching the progression of their project with a new student group.


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In an era of rapid digital transformation, Malaysia recognises the importance of equipping its youth with the necessary skills to thrive in the digital economy. To address this crucial need, a strategic partnership has been formed to empower the next generation through youth skills development.
This alliance brings together key stakeholders from the government, the private sector, educational institutions and industry experts to collaborate on initiatives that enhance digital competencies among Malaysian youth.
The initiative aims to bridge the digital skills gap by offering comprehensive programmes that cater to the specific needs of Malaysian youth. It focuses on equipping them with the essential digital skills required for success in the modern workforce.
By developing a strong foundation in areas such as coding, data analytics, digital marketing and emerging technologies, youth will be ready to take on the challenges and opportunities in Malaysia’s digital economy.
The plans encompass a range of strategies, such as training programmes, mentorship opportunities, industry collaborations and granting access to digital resources. They not only foster technical skills but also emphasise critical thinking, problem-solving, creativity and entrepreneurship.
Envisioning a future where Malaysian youth lead the way in innovation and contribute to the growth and competitiveness of the digital economy, the partnership strives to empower the next generation with these essential skills. By doing so, they not only aim to fulfil the career aspirations of the youth but also ensure their active participation in driving the nation’s progress.
Fostering Youth Skills in Malaysia’s Digital Economy
With a forward-thinking approach, she acknowledges the significance of embracing new paradigms and perspectives to stay relevant in an ever-evolving digital landscape. By recognising the need to adapt and equip the younger generation with the necessary skills, Malaysia is poised to nurture a workforce that can effectively contribute to the country’s digital transformation and global competitiveness.
“Currently ranked 33rd in technological advancement, Malaysia aspires to become a regional leader,” Dr Aziyati reveals. “While physical platforms have been emphasised, other factors like education integration, cultural wellness, societal maturity, and economic stability are also important.”
Malaysia acknowledges the significance of coding and technical skills but also places value on soft skills and adaptability. School programmes in the country emphasise a well-rounded approach by incorporating STEM activities, innovation competitions, and even sports to enhance social interaction and problem-solving abilities.
This holistic approach ensures that Malaysian youth not only develop technical proficiency but also cultivate essential interpersonal skills, creativity, and the ability to adapt to various challenges. By nurturing a balanced skill set, Malaysia aims to prepare its youth for the multifaceted demands of the digital era, where both technical expertise and soft skills play integral roles in success.
Dr Aziyati acknowledges the importance of coding classes in Malaysia, recognising their role in fostering skills such as planning, problem-solving, and performance evaluation. The country’s education blueprint focuses on utilising information and communication technology (ICT) to enhance the quality of learning.
This is achieved through the implementation of online classrooms, robotics competitions, and government initiatives like the Digital MakerSpace and Multimedia Super Corridor (MSC). By leveraging these platforms and programmes, Malaysia is actively promoting the integration of technology into education and empowering its youth to thrive in the digital age.
The government promotes inclusivity and equal opportunities through various initiatives that aim to provide practical platforms for knowledge and anticipate the challenges and opportunities brought by technology.
These initiatives aim for wider engagement and to create an environment where students have access to digital resources, hands-on learning experiences and opportunities to showcase their skills.
Advancements in digital technology benefit the economy by creating jobs, improving employability rates, fostering digital content creators, supporting governmental agendas and providing a return on investment.
Smart partnerships with various ministries, including the Ministry of Economy, Ministry of Communications and Digital, Ministry of Science, Technology and Innovation, and Ministry of International Trade and Industry, contribute to these benefits.
“Smart partnerships ensure the relevance of training and knowledge content, while industries are open to hiring special needs graduates, offering training tailored to their abilities,” Dr Aziyati reiterates.
In the modern world, diverse cultural values and socioeconomic achievements define our lifestyles, Dr Aziyati observes. The Malaysia Digital Economy Blueprint embraces the globalised nature of information systems, which facilitates cultural exchange and emphasises the impact of digital technology on societal resilience and the future-proofing of the economy.
Despite economic challenges, Malaysia’s resources and diversity have facilitated national transformations. The government understands that consistent and continuous investment in youth development through training and education is crucial for ensuring sustainable progress and national sustainability.
The education system and institutions play a crucial role in facilitating successful partnerships and collaborations. Both national and institutional levels are open to innovative ideas and opportunities for partnerships.
The Ministry of International Trade and Industry supports initiatives by the Ministry of Education and the Ministry of Higher Education to establish partnerships with other countries. Collaboration with education institutions from countries like the UK, USA, Australia, Germany, European nations, Asian countries and APEC nations is pursued through international knowledge exchange.
Through such partnerships, a wide array of opportunities, initiatives, incentives, and projects are being implemented to benefit the citizens. These activities span various domains, including student and cultural exchange, expert sharing, technology transfer, intellectual discourse and skill mobility.
The aim is to foster mutual growth, facilitate the transfer of knowledge and expertise and create a dynamic environment that promotes innovation and skill development among individuals. As Malaysia promotes the Fourth Industrial Revolution, it requires a highly skilled workforce and smart citizens to attract investment for a better economy.
“To facilitate execution and foster innovation in the digital economy, proper planning and provision in the areas of manpower, machinery, and methods are crucial. Some also emphasise materials and mediums,” Dr Aziyati explains. “Youth entrepreneurs can adopt these approaches to boost productivity.”
Since 2013, the Federal Government has launched various initiatives and projects, including policies on science, technology, and innovation, IoT strategy, Smart City framework, cybersecurity, and the digital economy blueprint, with implementation planned until 2025.
Dr Aziyati agrees that expanding strategic relationships with other countries becomes easier with transparency as governance is visualised through paperless documents, faster approvals, efficient repayment methods and increased output capacity.
While online application processes are already in place, information security, cybercrime, cryptography and privacy concerns must be addressed, she reveals.
Over the past five years, Malaysia has experienced political changes and evolving government institutions. Despite these fluctuations, the youth and future generations remain focused on the impact and development of the digital economy.
“To achieve successful implementation of integrated e-governance, a nation must attain key elements such as political stability, economic prosperity, social harmony, technological modernisation, environmental sustainability, and legal strength,” Dr Aziyati opines. “These factors collectively contribute to effective governance and ensure a holistic approach towards leveraging digital technology for the betterment of society.”
Sustaining the momentum of digital economy efforts and utilising strengths and opportunities can lead to enhanced business, partnerships and economic growth. Transformation and readiness for change are key factors for success, along with incorporating fresh ideas from young minds and a skilled workforce.
Dr Aziyati is convinced that aside from financial assistance, Malaysia can secure long-term stability and progress by implementing a thorough and consistent transformation programme.
The Ministry of Youth and Sports in Malaysia is responsible for the supervision and advancement of eSports players. However, there are existing challenges concerning the welfare of developers within this domain. As a result, the ministry is actively seeking new policies and measures to address and strengthen this aspect, ensuring the well-being and support of young developers in the future.
In her new role overseeing Training Management for skills institutions, Dr Aziyati continues to prioritise partnerships with industry to promote digital technology advancement. To improve governmental institutions, she proposed the following:
- Increase budget allocations for youth in the digital economy
- Expand youth development programmes for mastering digital skills
- Provide more incentives to support youth in adapting to the fast-paced digital world
- Implement transformative programs in STEM, digital education, and school projects
- Foster flexible ideas for national digital improvements
- Reduce bureaucracy in project decision-making processes
- Encourage creativity by minimising organisational hierarchy limitations
- Minimise the use of paper forms
- The transition from old-school work delegations to foster flexibility through collaborative discussions and cooperative deliveries
To realise these improvements, both financial support and organisational adjustments are necessary.
The Ministry of Education has identified a concerning trend where nearly 50% of school leavers are choosing not to pursue higher education. This issue is influenced by several factors, including the high cost of education, a perceived lack of job guarantees, and the belief that courses offered may not provide sufficient marketability compared to the appeal of social media businesses and gig economy jobs.
Dr Aziyati feels it is crucial to conduct a study that examines the relevance of current school curricula, the courses offered by higher education institutions and the demands of industries. Recognising the interdependence among these entities is vital, as failure to address outdated education content and maintain the status quo could result in a substantial gap in producing high-quality graduates.
By understanding the evolving needs of industries and aligning educational programmes accordingly, Malaysia can ensure that its education system remains responsive, equipping students with the necessary skills and knowledge to meet the demands of the job market effectively.
“To inspire young people, it is important to emphasise the importance of passion and willingness to continuously learn, improve and contribute to society,” Dr Aziyati says. “Success requires effort and perseverance, as reflected in the quote: genius is 1% inspiration and 99% perspiration.”
While young people may encounter misleading information and failure, it is part of the learning process. She believes that patience, persistence, and perseverance are key in this journey if one’s pursuits are beneficial to society.
Dr Aziyati strongly believes that by consistently pursuing personal growth and making significant contributions, success and recognition will naturally follow. She feels that this journey should not solely revolve around personal improvement, but also include a commitment to leaving a positive legacy for future generations.
Additionally, it is crucial to acknowledge the inherent value of the learning process itself, which cannot be easily replaced. However, Dr Aziyati acknowledges that individuals may sometimes be influenced by the opinions of others and consequently choose paths that they are not genuinely passionate about.
While quick money-making opportunities may come and go, Dr Aziyati underscores the enduring value of education and the credentials earned through hard work. She encourages individuals to prioritise long-term gains, as the knowledge and skills acquired through education will have a lasting impact throughout their lives.
“By channelling the passion of young people towards constructive and educational endeavours that bring benefits to the nation, we can unleash their potential and make meaningful contributions to their personal and societal growth,” Dr Aziyati concludes.
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The prospective economic, social, and technological benefits of transforming Singapore into an open and trustworthy global artificial intelligence (AI) hub are substantial. It can place the nation at the vanguard of AI innovation and enable it to shape the future of this transformative technology.
The Ministry of Communications and Information (MCI) and a major technology firm announced their intention to work together to strengthen Singapore’s AI national vision and strategy. This strategic partnership may support the adoption and development of innovative, responsible, and inclusive AI technologies to maximise opportunities arising in Singapore and the region.
Director of the Digital Economy Office at MCI, Andrea Phua, stated that they welcome the opportunity to collaborate with the tech giant as they develop their plans to support the growth of the digital economy and realise the benefits that AI brings to individuals and businesses in a safe and responsible manner.
Singapore’s technology ecosystem has access to next-generation AI infrastructure, industry-leading GPU hardware, the Vertex AI platform, and AI-managed services and tools to implement AI at scale.
The partnership will seek to::
- Accelerate the development of home-grown AI technologies: A marketplace for developers and businesses to access the best of AI solutions and foundation models, allowing them to build conversational AI, enterprise search, and other capabilities;
- Build a sustainable pipeline of talent for the future AI economy: Skill-building initiatives to strengthen AI capabilities and competencies, including possible assistance for eligible startups to leverage an open AI ecosystem;
- Supercharge the adoption of cloud AI technologies in Singapore: Development of incubators and accelerators that encourage developers, entrepreneurs, and companies to innovate with generative AI (Gen AI) technologies; and
- Root Singapore’s AI progress in Responsible AI: Possible collaboration in AI governance and Responsible AI principles implementation.
By becoming a global AI centre, Singapore can attract world-class talent, researchers, and businesses. This promotes collaboration and the exchange of knowledge, resulting in innovation and the creation of cutting-edge AI technologies.
Several industries, including healthcare, finance, transportation, and manufacturing, will be transformed by AI. By positioning itself as a global AI hub, Singapore can attract investments, foster local startups, and generate high-paying employment, thereby fostering economic growth and prosperity.
Singapore has the potential to become a centre for AI education and talent development. By providing high-quality training programmes, seminars, and research opportunities, the nation can produce a workforce with AI expertise. This can satisfy the increasing demand for AI professionals and alleviate the talent shortage in this field.
Singapore, as a global AI centre, can serve as a testing ground for AI-based solutions and applications. The nation’s well-developed infrastructure, supportive regulatory environment, and diverse population make it an ideal location for the deployment and development of AI technologies. This enables businesses to validate their products, gain real-world insights, and iterate their solutions.
Through initiatives such as the Model AI Governance Framework, Singapore has demonstrated a commitment to ethics and trust in AI. Singapore can influence and define international standards for responsible AI development and deployment if it continues to develop as a global AI hub. This contributes to the development of AI technologies that respect privacy, impartiality, and transparency.
Singapore, as an open and trusted global AI centre, has the potential to become a regional leader in AI. This can entice regional enterprises and organisations to cooperate with Singaporean partners, resulting in a thriving Southeast Asian AI ecosystem. Singapore’s AI leadership may also assist drive regional initiatives, boost information sharing, and improve the region’s overall capabilities.
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Dr Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry launched the Jobs Transformation Map (JTM) for Retail as a guiding resource to help retail companies plan and ensure that their workforce is equipped with the necessary skill sets to meet evolving business needs.
Following the release of the Retail Industry Transformation Map (ITM) 2025 in October last year, Enterprise Singapore (ESG) and Workforce Singapore (WSG) collaborated with the Ministry of Manpower to create the JTM, which was supported by SkillsFuture Singapore (SSG).
Singapore National Employers Federation (SNEF), in collaboration with the National Trades Union Congress (NTUC), has been designated as a programme partner for the Jobs Skills Integrator for Retail (JSIT-R).
The JSIT-R is a dedicated intermediary that offers retailers end-to-end solutions for workforce transformation, staff training, and job matching services. When engaging with retailers, the JSIT-R will consult the JTM.
Retail trade associations and chambers (TACs) have signed a Memorandum of Understanding (MoU) with SNEF and NTUC to demonstrate their support for the JSIT-R and the implementation of the JTM. TACs are committed to reaching out to and collaborating with over 1,100 member companies and other retailers to accelerate employment transformation for their workforce of about 94,000 employees.
To ensure that the Retail sector can continue to attract and retain talent while also creating quality jobs, a study was conducted to identify future industry trends as well as anticipate how future job roles and required skill sets must change to create new opportunities and meet evolving business needs.
Four major trends and opportunities have been identified:
- Shifts in consumer needs as a result of changes in lifestyle, preferences, and awareness;
- Emergence of new retail models (e.g., omnichannel, customer-centric retail experience, and innovative business model) that enable enhanced brand and shopping experiences;
- Using data analytics and improvements in retail technology to increase productivity and efficiency;
- Create a resilient and agile supply chain to improve inventory management and enable more fulfilling alternatives in an increasingly complicated and turbulent supply chain environment.
The JTM analysis highlighted existing work roles that are likely to change somewhat or significantly, such as sales associates and store managers. Changes such as new technology and shifting consumer needs will transform these jobs.
A fundamental recommendation in the JTM report for adapting to these trends and technology improvements is to transform the workforce through human capital development programmes that include training, job redesign, and skills-based career progression pathways.
Such efforts would allow employees to focus on more value-added work and plan their evolution, which would help the growth of businesses.
Some emerging job roles include Sustainability Specialist, Product Innovator, Customer Experience Manager, Customer Intelligence Analyst, Omni-channel Manager, Digital Marketer, Digital Transformation Manager, UI/UX Designer and Full Stack Developer.
Further, retailers can stay competitive in a continuously changing industry by utilising data analytics and developments in retail technology. It helps them to provide personalised experiences, optimise operations, and boost customer satisfaction, resulting in higher profitability and long-term success.
The utilisation of data analytics and improvements in retail technology is critical for merchants looking to increase productivity and efficiency. Retailers can obtain important insights into customer behaviour, preferences, and market trends by leveraging the power of data analytics.
This data enables them to make data-driven decisions, improve inventory management, personalise marketing efforts, and improve overall operational efficiency.
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A*STAR, in collaboration with a local F&B-centric robotics and automation SME, has developed a joint research and innovation initiative to foster innovation in robotic platforms for the Food Services industry.
This programme will combine both parties’ Advanced Remanufacturing and Technology Centre’s (ARTC) skills to develop solutions that incorporate Food and Beverage (F&B) domain knowledge, as well as artificial intelligence (AI), robotics, and automation.
The F&B-centric robotics and automation SME and A*STAR’s ARTC will invest S$3.5 million in developing a modular vision platform that can assist robotised operations in F&B by assisting these robots to self-navigate and self-calibrate in dynamic and space-constrained environments such as restaurant kitchens.
The combined effort will also use a digital twin platform to establish a digital representation of the F&B robotic system, allowing for real-time analytics that enables remote monitoring and optimisation of operations, accelerating the deployment of new robotic systems and decreasing operational downtime.
The combined research and innovation project embodies both A*STAR’s and the firm’s desire to leverage mutual capabilities to perform research combining F&B domain expertise, robotics, automation, AI, vision, and digital twin technologies.
The partnership is sure that the technology they produce will assist support and building the digital and automation capabilities of F&B firms. Besides, they believe that this will help Singapore establish itself as a major F&B robotics and automation hub, increase the efficiency of Food Service personnel, and help address the sector’s manpower problem and rising operational expenses.
The collaborative effort intends to create solutions that will enable the Food Services industry to automate operations and boost efficiency, lowering the amount of repetitious and physically demanding work and allowing F&B personnel to focus on higher-value jobs.
A*STAR’s ARTC engages with local enterprises to co-develop breakthrough technologies and co-innovate industry solutions to seize new growth possibilities locally and worldwide, according to Dr David Low, CEO of A*STAR’s ARTC.
He added that such public-private collaborations are critical in bringing complementary expertise together to address problem statements and increase productivity and efficiency in the Fast-Moving Food Services industry and beyond.
The Food Services business is set to expand and evolve further. Digitalisation and automation are critical to assisting F&B businesses in thriving and overcoming obstacles such as a labour shortage.
This collaboration will develop solutions to assist F&B enterprises in optimising their operations. They anticipate more similar cooperation between innovation and IT ecosystem partners to boost F&B company growth.
Drive innovation is critical for the food services industry because it has the potential to revolutionise operations and address significant concerns. Innovation serves as fuel for growth and sustainability in an era characterised by technical advancements and shifting consumer expectations.
Automation streamlines operations and reduces reliance on manual labour. Tasks such as food preparation, cooking, and serving can be carried out more efficiently by adding robotics, AI, and automation technology, resulting in higher productivity and lower operational expenses.
Improved consumer experiences are made possible by innovation. From self-ordering kiosks and smartphone apps to personalised recommendations and delivery drones, technology advancements improve consumer convenience, speed, and personalisation. This results in increased client happiness and loyalty, which ultimately drives corporate success.
It is also critical in addressing labour shortages. With rising labour costs and a diminishing workforce, automation and robotics provide options to fill the gaps, allowing food service enterprises to remain efficient and successful.
In addition, food service industry innovation can reduce environmental effects. Through innovative technologies, sustainable practices such as waste reduction, energy efficiency, and eco-friendly packaging solutions can be integrated, leading to a greener and more socially responsible industry.
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Prime Minister Pham Minh Chinh has issued Directive No. 18/CT-TTg, which aims to enhance data connectivity and sharing to foster the growth of e-commerce, prevent tax loss, and safeguard monetary security.
The directive acknowledged that the rapid expansion of the e-commerce market has presented significant challenges in effectively managing e-commerce activities and tax administration. It emphasised the need for close collaboration among specialised management agencies to regulate payment transactions and verify the information of businesses, individuals, and taxpayers in response to the evolving digital business landscape.
The Prime Minister has assigned specific tasks to various ministries and agencies in the directive. They will enhance efficiency and facilitate digital transformation in the governance of e-commerce activities, digital platform trading, cross-border business, and data sharing among ministries and agencies for the advancement of e-commerce.
The Ministry of Finance (MoF) has been assigned the responsibility to collaborate with other relevant ministries in the process of amending legal documents pertaining to e-commerce. This includes streamlining administrative procedures and implementing strict measures to address tax and customs violations.
It has also been assigned the responsibility of developing a comprehensive plan for data connection and sharing with the Ministry of Industry and Trade (MoIT), the Ministry of Information and Communications (MoIC), the Ministry of Public Security (MoPS), the State Bank of Vietnam (SBV), and other relevant agencies. This plan aims to strengthen tax administration for e-commerce activities and the provision of cross-border digital products and services. The deadline for completing this plan is set for the third quarter of this year.
MoIC is tasked with coordinating efforts among ministries and agencies to standardise, digitise, connect, and share data pertaining to e-commerce. SBV has been directed to collaborate with MoF and other relevant agencies to establish a mechanism for overseeing payment transactions. This mechanism will specifically support tax administration for cross-border service provision, in accordance with the Law on Tax Administration and other related legislations.
MoPS has been urged to accelerate the integration of the national population database with the databases and information systems of ministries, agencies, and local authorities. This integration is crucial for implementing e-identification and e-authentication systems. The MoPS is also tasked with collaborating with relevant agencies to refine specialised laws and policies that safeguard e-commerce development and monetary security, as well as prevent tax loss.
The Government Office will coordinate with relevant ministries in continuing to promote the integration and provision of online public services, and online payment in the fields of taxation and e-commerce on the National Public Service Portal.
Earlier this week, SBV urged banks, foreign bank branches, and intermediaries in payment services to actively support the advancement of cashless transactions and the implementation of the national digital transformation programme.
The move aims to aid the plan on developing the application of resident data and electronic identification and authentication to support the national digital transformation agenda during the period of 2022-2025, with a vision extending to 2030.
As OpenGov Asia reported, the banks, foreign bank branches, and intermediaries in payment services will persist in their efforts to devise favourable programmes and policies concerning payment and intermediary payment service fees for customers. The SBV has also urged them to waive account maintenance fees and cash withdrawal fees for customers entitled to the social security policy. They have been instructed to proactively engage in practical initiatives to commemorate Cashless Day 2023, which takes place on 16 June, and to continue their efforts throughout the entire month.
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The Smart Nation and Digital Government Office (SNDGO) and a major cloud computing company have announced the launch of the Artificial Intelligence Government Cloud Cluster (AGCC), a comprehensive platform designed to accelerate AI adoption in Singapore’s public sector, advance local applied AI research efforts and support the growth of the local AI startup ecosystem.
The AGCC has been implemented by SNDGO and the cloud tech company for usage by Singapore’s government agencies and the research, innovation, and enterprise (RIE) ecosystem. The AGCC is hosted in Singapore in a specialised cloud computing environment.
Agencies can use the AGCC to build and deploy scalable and impactful AI applications rapidly, safely, ethically, and cost-effectively by leveraging an AI technology stack and a vast partner ecosystem of software-as-a-service firms, consultancies, and AI startups. AI technology stack capabilities include:
First, an AI-optimised infrastructure. High-performance A2 supercomputers powered by NVIDIA’s A100 GPUs and hosted in an open, scalable, secure, and energy-efficient infrastructure. This enables cloud developers to train computationally complex AI models at fast speeds while minimising costs and environmental impact.
Customisable first-party, third-party, and open-source AI models follow. A central repository enabling AI practitioners to access pre-trained generative AI models, with built-in features to assist users in customising these models for specific requirements.
The repository contains a wide range of first-party, third-party, and open-source models designed for certain needs. These include models for summarising and translating text in different languages, sustaining an ongoing discussion, converting audio to text, producing, and modifying software code, and generating and repairing written descriptions.
International AI businesses interested in making their foundation models available to Singapore government departments can collaborate with the Cloud computing company to store these models in the repository.
Another category is no-code AI development tools. A Generative AI App Builder enabling developers (especially those with limited technical expertise) to swiftly construct and seamlessly embed chatbots and enterprise search experiences driven by Cloud’s generative AI models.
Finally, there are explainable AI and data governance toolkits. A set of built-in technologies that can assist government agencies in using AI in a secure and responsible manner. This includes features for access control and content moderation, as well as novel mechanisms for incorporating human feedback to improve model performance and the ability to audit the sources of AI model outputs to detect and resolve potential bias and ensure that model behaviour is compliant with regulations.
The Government Technology Agency (GovTech) is Singapore’s first public-sector organisation to use the AGCC. Its Open Government Products (OGP) team has integrated with Vertex AI and is investigating the use of its models in Pair, which are large language model-powered assistants that civil servants can use to help them boost productivity while maintaining the confidentiality of government information.
To help government agencies deploy AI applications as effectively and responsibly as possible, the Cloud tech company will collaborate with GovTech to design and run whole-of-government Digital Academy programmes that will assist agencies in developing in-house data science and AI expertise, developing AI innovation strategies, and implementing data governance best practices.
The programmes will be delivered in a variety of specialised formats to 150,000 public servants from 16 ministries and over 50 statutory boards.
Government agencies in Singapore will be able to use the AGCC and other authorised services through the Government on Commercial Cloud (GCC) 2.0 platform beginning in June 2023. The GCC platform, developed by GovTech, offers agencies a standardised and regulated means to implement commercial cloud solutions.
GCC 2.0, the platform’s second generation, is integrated with cloud-native capabilities and cloud security practices, enabling agencies to access into a larger ecosystem of services and people to accelerate the development of new digital applications.
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According to Masagos Zulkifli, Second Minister for Health at the recently concluded 8th Advance Care Planning International Conference, person-centred care includes prioritising the patient’s choices and involving the patient and their family in care decisions. As a result, advance care planning (ACP) allows individuals to communicate their enhanced healthcare preferences.
ACP has been adopted in Singapore under the Advance Medical Directive Act and the Mental Capacity Act. Over 35,000 Singaporeans have completed their plans under the “Living Matters” programme, which promotes ACP.
In the future, the Ministry of Health hopes to raise awareness and acceptance of ACP, which has earned global prominence for aligning care with individual beliefs.
Minister Masagos noted that three issues must be overcome to promote the wider adoption of ACP. To begin, Singapore’s traditional society requires a mindset shift to normalise dialogues about death and dying, particularly among the elderly.
Second, additional facilitators, particularly trustworthy doctors, should be included to effectively engage the community. Finally, the present ACP facilitation approach requires an improved structure that can accommodate a larger group without losing quality.
In addition, technology should be used to reach out to digitally literate populations and increase scalability. Overcoming these obstacles will allow ACP to gain wider support and implementation in Singapore.
The Ministry of Health hopes to improve accessibility and ease in the ACP process as Singapore embraces technology. Individuals can now complete their ACP autonomously, without the necessity for in-depth talks with facilitators, thanks to the use of digital technologies, especially for those who are generally healthy.
This transition to digital solutions tackles the scalability and resource intensity issues that have plagued traditional ACP facilitation. It also serves a growing generation of digitally literate consumers who want more control over their healthcare decisions.
The ACP community must work with the healthcare system’s continuing improvements, particularly the Healthier SG project, which emphasises preventive care. Key shifts are required to enhance ACP knowledge and implementation.
Also, a societal mindset shift is required, which includes outreach, providing ACP outside of clinical settings, and establishing a statewide Pre-Planning Campaign. Roadshows, workshops, and a digital campaign on the My Legacy site will be part of this effort.
Individuals can use this gateway to get extensive information about ACP, start conversations, and make informed decisions about their life preferences. These programmes not only empower individuals but also promote early planning, ensuring that their values and priorities fit with their care goals.
Individuals and their families will benefit from these efforts, which aim to stimulate talks and early planning for end-of-life care. It is critical to begin these discussions and make the appropriate arrangements, including as purchasing insurance and establishing a durable power of attorney and wills.
Two critical shifts must occur for ACP to be widely adopted. First, healthcare personnel should be encouraged to incorporate ACP dialogues into routine treatment, giving them the knowledge and ability to discuss end-of-life planning with their patients.
This involves starting early dialogues with people who have significant illnesses about how to connect their care plans with their values. Second, to improve the ease, the ACP procedure should be digitalised.
While third-party facilitators are still required in some circumstances, digitally savvy persons who are relatively healthy can self-facilitate the broad ACP without in-depth conversations. Citizens can empower themselves to finish the ACP process independently by leveraging technology and digital platforms.