With the growing demand for digital public services during the COVID-19 pandemic, ‘customers’ expectations have escalated. Businesses must rethink and devise an effective strategy to provide their products and services through customer-centric digital offerings.
OpenGov Asia had the opportunity to speak with Monica Hovsepian, Head of Financial Services Industry at OpenText, to gain her insights on how businesses live up to increasing customers’ expectations and deliver customer-centric services.
In her role, Monica is responsible for the financial services industry strategy and marketing globally at OpenText across all business units. Monica has over 25 years of financial industry experience. She is a trusted subject matter expert in the Financial Services Industry, having worked with numerous large and international banks in North America, Europe, and Asia.
As an Information Management company, OpenText provides software and services that empower digital businesses of all sizes to become more intelligent, secure and connected.
Higher Expectations Require New approach
Undoubtedly, culture and paradigms have shifted; people do things dramatically differently and have higher expectations. Customers want services to be predictive instead of having to chase the services. The question is: what are the ‘industry’s requirements and how will businesses approach the higher customers’ expectations?
Monica starts by looking back at the moment when the pandemic erupted, and the governments around the world were announcing lockdowns or heavy movement restrictions. The old way of living life had changed forever at that instant and will likely never go fully back to what it was. People had to engage almost entirely digitally. Homes, kitchens, dining and living rooms became workspaces and schools, and a screen doubled as a whiteboard, office and grocery store.
In the past, many people did not use many applications such as video calls, but it has become mainstream now. People have also started engaging with certain brands and always expect seamless transactions. The constant digital engagement creates new vocabulary that had not existed or was not too common before. This is one of the manifestations of how digitalisation has created a massive culture change.
In this global realignment, Monica agrees that Singapore is an emerging market that is more digitally advanced than most countries, including many places in North America.
Monica emphasises that there is a digital gap in certain industries – there are the digital doers and the digital fakers. Some of the digital fakers dissipate and are not around anymore. However, the ones that are still in business are those who realise they need to get their business in gear. There is no more room for those digital fakers as today’s customers are demanding fast, intuitive, seamless and personalised high-quality services.
Customers learn about what is possible from other applications and engagement and compare the services that do not live up to those ideals. They are willing to pay more to companies that provide faster service, but as citizens, they are unwilling to pay for faster government services.
Customer Experience is Priority
Top companies can deliver seamless services because they have the money and resources. However, the public sector and other mid-size organisations have finite resources with finite team sizes, yet they have to innovate and become more creative. There is also a massive gap between North America and South-East Asia. Given the new challenges, how do organisations build their digital strategy?
Monica firmly believes the reason why top companies are doing great is that they put customers in the centre.
They build their strategy with that ideology and constantly tweak their plans. They consistently monitor and make changes to their front end. There might be minor changes, but they are continually updating it. They make the user interface and engagement easier and better and keep testing it – in the final assessment, It’s not only about the product but also about engagement.
On the other hand, in other industries, it is all about the products. So if the methodology is changed, things would move forward better. In the past, in financial services, it was also about the products. Nowadays, successful companies are focusing on the customers and putting them in the centre. However, while technology provides organisations with agility, they must ensure a customer-centric mind shift.
How OpenText Helps Customers to Create Seamless Experience
Creating a seamless experience comes with the challenge of integrating existing platforms as well as legacy systems and legacy tech. There is no one-size-fits-all solution, Monica warns, saying that no two customers are going to do things the same way when it comes to a transformational project. Every customer is on a different journey path and has different requirements.
OpenText strives by understanding where the customers are on their path, what their key objectives are and what challenges they face. OpenText helps customers to do discovery through which they determine and execute the transformation and modernization.
Customers create zettabytes of information and organisations want to be able to consume this information to serve the customers properly. As an information management company, OpenText has various methods to integrate existing platforms. They have several ways of consuming the information and ensuring that none is ever lost and archiving what needs to be to be retained.
Monica offers the analogy of two people with the same characteristics and traits but who are actually on the opposite end of the spectrum of individuals. Organisations would need a lot more data and information to be able to cater to people with similar characteristics but have opposite personalities, likes, and traits. Similar people, with varying tastes and preferences, are out there by the millions so organisations need to better understand customers and differentiate services accordingly.
When it comes to talent, Monica explains that there is a war for professionals. This is because, from a young age, people do not see working for governments or financial services as having interesting projects to be involved in.
Currently, a lot of government agencies and financial services are investing heavily in fascinating projects from Artificial Intelligence (AI) to cybersecurity. Moreover, increased digitalisation has given birth to a rise in cyberattacks across all industries. In the current situation, there is a paucity of talent in both aspects – creativity and security.
One of ‘OpenText’s success stories is MSIG Asia – an international insurance company that has built omnichannel self-service capabilities and grown its business with ‘OpenText’s information management platform.
Like other insurance providers, MSIG Asia faced shifting challenges, often steeped in massive amounts of data and hyper-digital expectations from customers. The pandemic added complexity as a more distributed workforce strained to keep pace with highly regulated and collaborative processes as well as a growing necessity for digitisation and self-service, internally and externally.
Pandemic conditions aside, insurance professionals need accessible insights and customers need convenient tools. To this end, digital insurance policy documents provide information via eco-friendly alternatives to paper documents that simultaneously support MSIG ‘Asia’s biodiversity goals. The accessible information underpins increasing demand for self-service opportunities and meaningful online presence, both objectives of the insurance ‘provider’s digital transformation strategy.
To support its efforts on omnichannel customer acquisition and retention, MSIG Asia implemented an information management solution from OpenText. This included OpenText Extended ECM, OpenText AppWorks and OpenText Exstream. Together these solutions help form a ‘single source of ‘truth’ and communication platform for MSIG.
“This customer-centric integration will help maximise operational efficiencies across different lines of businesses and locations, which in turn helps lower expenses and strengthens the business infrastructure. Quite essentially, this has empowered our business operations with a single system that can better enable growth and support the innovations and adaptability required to meet the fast-changing business demands for the long haul”,” said Joseph Yew, CIO, MSIG Asia.
Another OpenText customer is the Ministry of Finance Singapore. Vital, the Singapore Government’s centre for shared services, appointed OpenText – through a public tender process – to digitise its back-office corporate services, comprising over two million records per year for over 100 Government agencies.
In its effort to aggregate common administrative services and benefit from economies of scale, the Electronic Document and Knowledge Management System (eDKMS) will enable Vital to integrate daily HR, payroll and finance workflows for higher productivity, as well as foster greater knowledge management and a social collaboration platform within Vital. The system reduces paperwork and manages the flow of information from capture through to archiving and disposal.
As a part of Singapore’s drive to build a Smart Nation and a digital government, Vital is taking its steps to reduce paper-intensive workflows in back-office operations, improve records and case management, and enhance business information analysis and decision-making.
OpenText Content Suite enabled Vital to remain compliant with government-mandated document management policies, improved records and case management accountability and enhance business information analysis and decision-making. Using OpenText, the eDKMS provided Vital with the tools to reduce paper-intensive workflows and deliver timely information sharing for improved collaboration.
The Future of Customer-Centric Operations
Monica states that human beings are creatures of habit. People have gotten used to working from home and have shown their employers that they can be trusted. The fact is people ended up working much longer hours as a result it was a benefit to the employers as revenue actually went up.
From her own experience, Monica has observed that the trust question about working from home has gone away. On the other hand, organisations need to ensure employees want to stay otherwise they will leave. In fact, the Great Resignation is happening right now. As the pandemic has been a huge stress for people, employees may well leave if they are mandated to work fully at the office again.
Employees are looking for a better employee experience and deeper engagement. Organisations cannot have a good customer experience if they do not deliver a good employee experience as both go hand in hand. Organisations need to deliver the same kind of customer experiences to their employees so they can deliver the organisations’ vision and mission. Organisations must provide the tools for employees to be able to serve customers and give employees the same digital experience as well.
“We should be digitising the humans and humanising the digital. It has to go hand in hand now,” Monica emphasises.
In Monica’s opinion, much investment will go towards platforms in the future. Organisations are looking for a single platform. Organisations realised the issues they suffered in maintaining all the investments they had made in niche technology and hence they are now considering moving to single platforms. Simplification of the architecture in a single platform is the decision to move forwards.
Cloud technology is being embraced wholeheartedly as well. A lot of investment was done in cloud technology when the pandemic initially started and continues.
However, Monica reiterates the importance of putting customers at the centre as they will leave any businesses that do not live up to their expectations quickly. Customers across generations are looking for organisations that can provide them with very specific wants, needs and beliefs.
Why Partner with OpenText
OpenText is an Information Company that enables organisations to gain insight through market-leading information management solutions, on-premises or in the cloud. OpenText believes that information and knowledge make business and people better. Its mission is to deliver compelling innovation that provides the customers with a competitive advantage. Its strategy to deliver information management in the cloud at scale to power digital businesses of all sizes
Manage information end-to-end:
- Master Modern Work: Master collaboration while reducing security and governance risk by enriching business processes with content, insights and automation.
- Digitise the Supply Chain: Integrate systems, people and things, enabling businesses to seamlessly exchange information with their trading partners to accelerate productivity.
- Power Modern Experiences: Power customer interactions with engaging experiences across the entire customer journey, from acquisition to retention.
- Be Cyber Resilient: Protect and secure data and mitigate risk with best-in-class technologies and personnel to grow securely.
- Build the API Economy: Build, extend, and customise applications faster and smarter using a collection of Information Management API services in the cloud.
Monica feels that the beauty of OpenText is the fact that it provides everything for the entire lifecycle of customers. OpenText can help customers with all they need, including marketing, services, onboarding customers, cybersecurity, risks and, compliance. We are one organization, offering integrated products and services, on the cloud or on-premise, we are committed to our customer’s success. OpenText is the Information Management company and the future is ensuring a single-pane view of the customer’s and the business’ information.
OpenText wants to partner with customers so they can grow together. She is firmly convinced that customers can truly flourish with OpenText.
Modern livestock development based on precision technology has become one of the options for continuously meeting household demands. Syahrul Yasin Limpo, Minister of Agriculture, advocated using the technology to improve the resilience of Indonesian cattle products.
“We have to support innovative animal husbandry techniques (and the breeders) to use KUR (people’s business credit) to meet capital demands,” Syahrul said at the kickoff of the National Technical Coordination Meeting in Jakarta.
According to SYL, the world’s cattle sector is currently in decline due to a lack of fodder because swept away by floods and extreme weather. He stressed the challenges were worldwide, with direct consequences for distribution routes and high inflation. However, he urged ministry workers to find a means to meet the meat demands of 270 million Indonesians as part of the ministry’s obligation.
Nasrullah, the Ministry of Agriculture’s Director General of Livestock and Animal Health, stated that the government had established a strategy to deal with the global food crisis. Increasing food production capacity for commodities such as cattle, buffalo, purebred chicken, free-range chicken, lamb/goat, duck, and pork is one of them. The Ministry of Agriculture continues to expand production capacity and increase exports of swiftlet nests, chickens, and chicken eggs to various Asian countries.
“Through the synergy of business players, we will create priority livestock commodities on a corporate basis, precision, and integrated with a livestock supply programme of 10 million heads through the development of goats/sheep, ducks, and chickens,” he explained.
Additionally, Syahrul encourages regional and central government cooperation and synergy to be reinforced to preserve existing output and strengthen the resilience of Indonesian cattle products. Particularly in terms of job division and work duties within each work unit. He proposes that each division’s tasks be clarified to decide the subsequent measures. Measurement is required to determine critical activities and control task efficacy.
The livestock industry has used technological advancement to modernise. In New Zealand, the government employed a new antibody testing robot to provide faster and more accurate tests for animal sickness. A 750kg high-throughput diagnostic robot worth NZ$ 580,000 (US$ 376,736.10) will improve testing reliability and precision throughout future biosecurity interventions.
The first-of-its-kind technology will aid in disease control among breeds since they will need to analyse 3,000 to 7,000 samples daily. By automating this process, farmers will profit from speedier outcomes while enhancing the well-being of the people and animals involved. The system, developed in Germany, can test up to 7,000 samples daily for antibodies to FMD and other exotic diseases.
The robot is self-sufficient and does not need constant supervision or interaction. This frees up animal health laboratory personnel for other tests and ensures stability during intense reaction periods. Even without human involvement, the robot can run experiments overnight. Delays in testing can have an economic impact because antibody testing is critical for preserving access and security of goods exports to New Zealand’s overseas markets. If an exotic disease outbreak occurs in New Zealand’s animals, automation will help the country to recover more quickly.
Meanwhile, agricultural sectors known as smart agriculture have been modernised by technology. It boosts output, addresses farm-related issues such as food demand, and makes farms more connected and intelligent. Precision farming, variable rate technologies, smart irrigation, and smart greenhouses are innovative agriculture applications that leverage the Internet of Things (IoT). The innovative farming method provides farmers with higher yields, higher-quality products, and the ability to cultivate crops regularly all year. The technology satisfies the market’s requirement for food efficiency and sufficiency.
CSIRO, Australia’s national science agency, is helping small to medium-sized businesses in the mining and mining equipment, technology and services sectors by offering a free online course that provides expertise and support for research and development.
Innovate to Grow is a 10-week online programme offered by CSIRO that is designed to help eligible small to medium-sized businesses in the mining and mining equipment, technology and services sectors that are in the early stages of engaging in R&D or pursuing a new idea. It will be guided by experienced researchers and innovation experts who will help participants to examine their technical or business challenges, explore R&D opportunities, and develop actionable business and funding plans.
Upon completion of the Innovate to Grow programme, participants may be able to access facilitation support through CSIRO to connect with research expertise nationally and may also be eligible for dollar-matched R&D funding.
The SME Collaboration Manager for CSIRO stated that the programme is designed to assist small-medium businesses in understanding the process of engaging in R&D by providing them with information on how to access funding, mentoring and a highly connected network through research organizations and industry peers.
The Innovate to Grow programme targets Australian companies with less than 200 employees, and currently is offered at no cost to participants. In this way, it is hoped that some of the barriers that smaller enterprises face when they have an idea they would like to pursue can be removed.
Upon completion of the Innovate to Grow programme, participants will have received assistance in defining their goals, developing a business case for R&D with the help of a university or CSIRO, and preparing a funding proposal.
Participants will also benefit from the expansion of their professional networks through connection with their peers in the cohort, sector-specific mentors, and CSIRO which has the world’s largest mineral resources R&D capability.
One company that manages the Australian Premium Iron Joint Venture participated in the Innovate to Grow program in 2021. The Principal Scientist at the firm stated that the company participated in the Innovate to Grow program as a way to refresh their knowledge about engaging with research organisations, identifying available funding options and preparing for partnerships with organisations like CSIRO or universities.
The mining industry faces many challenges, and it requires multiple elements to come together to achieve success. CSIRO plays a vital role in supporting research and development goals for the industry, he said.
The global smart mining market is projected to grow from roughly US$9.3 billion in 2019 to about US$23.5 billion by 2027, at a CAGR of 16.3% during the forecast period 2020-2027.
Smart mining is a process that uses advanced technology, information and autonomy to improve safety, reduce operational costs, and increase productivity for mine sites. Companies in the mining industry are focusing on increasing productivity by implementing advanced software and solutions. It also includes the use of remote-controlled robotic equipment for mineral and metal extraction known as telerobotic mining, which reduces the risks for miners.
The COVID-19 pandemic has had a negative impact on the global smart mining market, primarily due to the disruption of international trade, prolonged lockdowns and restrictions in construction, mining, and maintenance activities worldwide.
The Ministry of Youth Affairs and Sports has launched a mobile application for the Khelo India Youth Games 2022. The app gives participating athletes, coaches, support staff, parents of athletes, and officials from all states participating in the Games access to information about the competition, through a single platform. This is the first time that a dedicated application has been launched for the Khelo India Youth Games.
The App has a dedicated athlete login and supports the athlete right from the time of their registration into the games, through the entire course of the Games. The app gives the athlete a chance to check if their verified documents have been uploaded before the start of the Games. According to a government press release, this will ensure greater transparency for athletes in the registration process. The application is available both for Android and Apple phones and can be downloaded free of cost.
As the athlete registers for the games and arrives at the Games venues in Madhya Pradesh, they can check the status of the issuance of their sporting kits, the hotel where they will stay, transportation plan for athletes to and from the venue, as well as have important contact numbers where athletes can connect in case of an emergency. Further, to ensure that athletes have immediate responses to queries raised by them during the Games, a chatbot has also been created. For sports fans, the application gives access to match schedules, medal tally, addresses of Games venues, and the photo gallery.
The Khelo India Youth Games are held every year. They are national-level multidisciplinary grassroots games held in January or February for two categories: under-17 years school students and under-21 college students. This year, the Games will be held in Bhopal from 30 January to 11 February. The competition has been divided into twelve different verticals, including developing state-level Khelo India centres, talent identification and development, sports for women, and the promotion of sports amongst people with disabilities.
The government has launched several applications and online services to promote athletics. For instance, the National Anti-Doping Agency (NADA) launched the National Anti-Doping Agency app. It provides athletes with a one-stop solution for all anti-doping-related information. The app helps athletes understand anti-doping rules and regulations and provides a platform for athletes to report any potential anti-doping violations.
The Ministry of Youth Affairs and Sports launched the Fit India App to encourage people to adopt healthy and active lifestyles. The app provides offers a range of features such as fitness challenges, workout routines, health tips, and a record of daily physical activity. The app also provides users with a dashboard that helps them track their progress and set goals for themselves. Its age-appropriate fitness protocols, approved by the World Health Organisation (WHO), test the fitness level of the user. Based on the results of the fitness tests, the app gives users a fitness score that tells them how fit they are and then further suggests activities to improve their health and fitness level.
Automated elections are cost-effective because they can accommodate up to 1,000 voters per clustered precinct instead of 500 voters per precinct in manual ballots, necessitating paying more workers. Therefore, Rep. Elpidio Barzaga Jr. of Cavite 4th District advised his colleagues in the House of Representatives to employ the Automated Elections System (AES) in the Barangay (village) and local council Sangguniang Kabataan (BSK) elections on October 30 this year.
In House Resolution 717, which he submitted on Wednesday, Barzaga asked the House Committee on Suffrage and Electoral Reforms to launch an investigation into the Electoral Reform Act. The viability and feasibility of executing automated BSK polls are discussed.
“It will not only result in faster outcomes and the announcement of victors, but it will also eliminate human involvement or error and confusion in the evaluation of ballots on an experimental basis on the BSK Elections in major barangays, ideally in Metro Manila,” he convinced.
There are 42,022 barangays in the country as of October 2022, each with one punong barangay (local official) and seven Sangguniang Barangay (village council) members, one SK chairperson and seven representatives.
There will be two polls for the BSK elections, one for ordinary voters aged 18 and above and another for SK electors aged 15 to 30. The lawmakers suggested repurposing and adjusting the existing Vote Counting Machines (VCMs) to accept two ballots from registered voters. Then, the devices can independently summarise the Barangay and SK elections’ scores.
The BSKE, scheduled for October this year, will use a manual election system in which voters will write the names of candidates on ballots. Historically, manual elections can encounter issues such as imprecise counting, perception, and appreciation of votes. The integration of votes in larger Barangays usually takes two to three days, as opposed to automated elections, which immediately transmit the results to the canvassing centre upon closing of the voting.
Barzaga stated that the Commission on Elections (Comelec) was praised for conducting the national and municipal polls on May 9, 2022, for having the fastest results and largest voter turnout since the Philippines adopted the AES in 2010, and that the public has accepted the outcomes of the elections. The 2022 national and municipal elections were attended by 55,290,821, or 84.10 per cent of the 67,745,526 registered voters.
The resolution also said that the Comelec owned the 97,000 reconditioned vote-counting machines (VCMs) it purchased in 2016 and leased more VCMs for the 2022 elections and that a portion of these machines will be used in the BSK Elections in the pilot barangays. Barzaga believes voters are well-versed in using AES since The Philippines have used the technology in the national and municipal elections in 2010, 2013, 2016, 2019, and 2022.
Meanwhile, the Commission on Elections (Comelec) has indicated that it is open to holding automated village votes. Comelec chairperson George Erwin Garcia noted that they would investigate the possibility of executing a pilot test of barangay and SK election automation in specific areas/precincts. He mentioned that Barzaga contacted him about the proposition earlier this week.
President Ferdinand R. Marcos Jr. signed Republic Act 11935 on October 10, 2022, rescheduling December 5, 2022, BSK elections to October 30, 2023, and holding other polls every three years after that. Meanwhile, earlier this month, OFW Party List Rep. Marissa Magsino suggested that the government should change the existing law to increase voting options to prevent voter disenfranchisement of about 1.83 million OFWs exercising their right to vote. The proposed legislation would enable Filipino personnel working abroad to vote via email, web-based portals, and other internet-based technologies.
Researchers are exploring ways to improve artificial intelligence image identification accuracy on computer vision. Computer vision is an artificial intelligence topic that teaches computers to extract information from digital images. They employed an algorithm that takes the distorted image as input and outputs a clean image to the users.
The study focuses on images partially smudged or distorted due to the missing pixels. Another goal is to reduce the uncertainty estimations and inferences from the visual data acquired. The researchers then created computer algorithms to reveal the part of the signal that is marred or otherwise concealed.
“Models for doing so already exist, but quantifying the uncertainty is difficult. And you don’t want to make a mistake in a life-or-death situation,” Swami Sankaranarayanan, a postdoctoral researcher at MIT’s Computer Science and Artificial Intelligence Laboratory (CSAIL) and the study’s lead author, explained.
So far, they have been able to reconstruct images of simple objects, such as human faces or animals. However, they wish to expand their method into more required fields, such as medical imaging, where our “statistical assurance” may be precious. If the film, or radiograph, of a chest X-ray, is blurred, they intend to reconstruct the image as accurately as possible.
They attempted to rebuild the image while preserving vital information. In the instance of a chest X-ray, this could tell whether a patient has lung cancer or pneumonia. Sankaranarayanan and his associates have already begun collaborating with a radiologist to assess whether their method for diagnosing pneumonia could be beneficial in a clinical context.
Their work is also helpful in the realm of law enforcement. The image from a surveillance camera may be grainy, but law enforcement agents can improve it using their instruments. The tools he and his colleagues are building could aid in identifying a guilty individual and exonerating an innocent one.
As a result, obtaining a more excellent grasp of that uncertainty could benefit us in various ways. For one thing, it can help us learn more about what we don’t know. MIT engineers successfully established reliable estimates of uncertainty and displayed ambiguity in a form that the average person could understand.
In a new study, Sankaranarayanan and his co-authors — Anastasios Angelopoulos and Stephen Bates of the University of California at Berkeley; Yaniv Romano of the Israel Institute of Technology; and Phillip Isola, an associate professor of electrical engineering and computer science at MIT — addressed the issues.
When recovering a blurred image, questions are bound to occur. How much trust can one put in the correctness of the resulting image? And, as addressed in the December 2022 study, how should the ambiguity in that image be represented? The conventional method generates a “saliency map,” which assigns a probability value between 0 and 1 to each pixel to express the model’s confidence in its accuracy.
Their approach revolves around an image’s “semantic characteristics” – clusters of pixels that, combined, have meaning, such as a human face, a dog, or any other recognised entity. According to Sankaranarayanan, the goal is to “estimate uncertainty in a fashion that relates to groupings of pixels that humans can easily perceive.”
While the usual technique may produce a single image representing the “best guess” as to what the genuine picture should be, the ambiguity in that representation is typically difficult to perceive. Therefore, according to the new article, uncertainty should be conveyed meaningfully to people who are not experts in machine learning for application in the real world.
When recovering a blurred image, questions are likely to occur. How much assurance can someone have in the reliability of the resulting image? And, as discussed in the December 2022 paper, what is the best approach to convey uncertainty in that image? The conventional method is to generate a “saliency map,” which assigns a probability value — somewhere between 0 and 1 — to each pixel to represent the model’s certainty in its validity.
Their technique is centred on an image’s semantic characteristics – groups of pixels that, when combined, convey meaning, such as a human face, a dog, or any other recognised entity. According to Sankaranarayanan, the goal is to estimate uncertainty in a fashion that connects to the groups of pixels that humans can easily perceive.
Whereas the usual technique may produce a single image representing the best guess as to what the genuine picture should be, the ambiguity in that representation is typically difficult to perceive. According to the new article, to be helpful in the real world, uncertainty needs to be communicated in a meaningful way to individuals who are not experts in machine learning.
The Ministry of DES has recommended farmers employ more drones for a new Thailand smart farm project in Pathum Thani Province’s Pin Fah Farm region. Pinfah Farm is an intelligent farm model in Pathum Thani Province designated for agricultural eco-tourism.
Pinfah Farm employs drones to spray medications, fertiliser, and various chemicals in farmlands to reduce money and improve farmer health. Chaiwut Thanakmanusorn, Minister of Digital Economy and Society, paid a visit to the new farm and provided financial assistance.
The government allows farmers to pay half of their needs under the “half of each person” programme. The remainder of the fund will be used to assist individuals in purchasing at a reduced price to develop modern agriculture more efficiently. The financial assistance is provided in collaboration with community enterprises or farmer organisations to create a smart farm using digital agriculture technology.
Smart agriculture is a cutting-edge idea that is gaining traction around the world. It boosts output, addresses farm-related issues such as food demand, and makes farms more networked and intelligent. Precision farming, variable rate technologies, smart irrigation, and smart greenhouses are smart agriculture systems that leverage the Internet of Things (IoT).
Thailand Prime Minister General Prayut Chan-o-cha recently visited the development of the “Digital Agriculture” pilot project at Pha Mi Training Centre in Chiang Rai Province. To expand digitalisation in agriculture, smart agriculture also employed the Government Central Cloud System (GDCC) platform and 5G network.
The Pha Mi Training Centre is an education, research, and development institution for high-value commodities, including vanilla and orchid, which are among the world’s top five most lucrative products. The centre will also increase farmers’ awareness of the region and provide long-term job options. Finally, the initiative attempts to boost farm revenue and eliminate farmer poverty.
The creation of the Cloud GDCC system facilitates the integration of IoT Smart farm technologies and Big Data storage in Thailand’s agriculture sector. The cloud system is designed to support the future growth of Thai farmers and other experimental plants.
Aquaculture sectors are also included in the agricultural digitalisation initiative. The Thai government was undertaking Aquaculture 4.0 to secure the long-term growth of this essential industry and increase farmers’ sustainable farming capabilities. The Aqua-IoT is an Internet of Things-based monitoring system for water’s physical, chemical, and biological properties.
They combined critical data – physical, chemical, and biological water characteristics and weather – into a single interface that enables users to comprehend the link between the data, analyse it, and make informed decisions.
Nonetheless, the Philippines has made a comparable effort. The Department of Agriculture-Bureau of Agricultural and Fisheries Engineering (DA-BAFE) visited the nation’s first established innovative greenhouse project to enhance the widespread application of smart agriculture.
The smart greenhouse is a significant advancement in precision farming. It employs sensor technologies to generate a microclimate that allows plants to develop consistently. An intelligent greenhouse modifies the environment autonomously to help plants grow to their full potential. This innovative farming method provides farmers with higher yields, higher-quality products, and the ability to cultivate crops regularly all year. This satisfies the market’s requirement for food efficiency and sufficiency.
While in Indonesia, Minister of Agriculture Syahrul Yasin Limpo urged the adoption of precision technology to boost the resilience of Indonesian cattle products and to meet domestic demands constantly. It is believed that the technology will increase the food production rate for commodities such as cattle, buffalo, purebred chicken, free-range chicken, lamb/goat, duck, and pork.
Syahrul advises strengthening regional and central government cooperation and synergy to conserve present output and increase the resilience of Indonesian cattle products. Job division and work obligations within each work unit. He suggests that the tasks of each division be specified to determine the next steps.
The Minister of State for Electronics and Information Technology, Rajeev Chandrasekhar, has said that with the involvement of an artificial intelligence (AI) layer, the country’s architecture will become more sophisticated in the future.
He was addressing the first India Stack Developers conference, which aimed to facilitate the adoption of India Stack for countries that are keen to integrate it as per their requirements and to create a robust ecosystem of startups, developers, and system integrators working around it on next-generation innovation. He said the government wants to offer India Stack or part of the stack to those enterprises and countries across the world who want to innovate and further integrate, execute, and implement digital transformation. India Stack is a set of open indigenously-developed APIs and e-governance and public applications.
“What we have now is just [the] India Stack 1.0 version. It will evolve and become more sophisticated and nuanced,” Chandrasekhar explained. A smart dataset programme will be launched soon, and an AI layer will be built into the stack. Seven countries will sign up with the Indian government to use India Stack.
The conference was conducted to bring together the developer community, start-ups, corporations, and foreign governments who are inspired by the India Stack and want to adopt digital public goods like Aadhaar, United Payments Interface (UPI), and Digilocker. Senior officials from Aadhaar, GeM (Government e-marketplace), Diksha, a public ed-tech initiative, and the Ayushman Bharat Digital Mission gave presentations on the strategies of each platform. Over one hundred digital leaders from industry associations, system integrators, and start-ups attended the event. It also saw participation from delegates of G20 countries.
Debjani Ghosh, President of the National Association of Software and Services Companies (NASSCOM), stated that India using digital means has achieved financial inclusion for 80% of the population in 6 years as compared to the projected figure of 46 years.
The CEO of Aadhaar, Saurabh Garg, spoke about the impact the biometric identification system has had in the country. It has recorded over 1.3 billion sign ups till now and handles around 75 million daily transactions. The transactions involve e-authentication by various organisations such as fintech, banks, and other Aadhaar-enabled payment services.
Aadhaar is a 12-digit unique identification card that serves as proof of identity and address for Indian citizens. As per the latest government data, in November, 287 million e-know your customer (e-KYC) transactions were carried out using Aadhaar, a 22% growth over the previous month. By the end of November, the cumulative number of e-KYC transactions had reached 13.5 billion. As OpenGov Asia reported, the Aadhaar e-KYC service is playing an increasingly crucial role in banking and non-banking financial services. It provides transparent and enhanced customer experiences.
An e-KYC transaction is executed, only after the explicit consent of the Aadhaar holder, and eliminates physical paperwork, and in-person verification requirements for KYC. Telecom operators and fintech firms, among others, have seen ease in the onboarding of new customers through eKYC. In November, 1.95 billion Aadhaar authentication transactions were carried out, 11% more than in October. Most of these monthly transactions were carried out by using fingerprint biometric authentication, followed by demographic and OTP authentication.