February 26, 2024

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Philadelphia to Boost City’s Digital Services

A team of people work creatively together building giant digital tablets. This are like skyscrapers, and create a city. Other people download this content on their mobile devices. Horizontal composition.

The City of Philadelphia has established its very own Digital Services Team, which will be responsible for providing the surrounding communities with digital versions of the city’s public services. The Digital Services Team is comprised of the Content Strategy Team, the Digital Forms Team, and the User Experience (UX) Team that already exists. Within the Office of Innovation and Technology (OIT), “Digital Services” will become a top focus thanks to the efforts of this group.

The group will develop digital services that will make it simpler for city residents and companies to communicate with city government officials. The most important digital access point for city information and services is located at phila.gov.

The team will employ human-centred design approaches in order to get a deeper understanding of the ways in which citizens interact with digital products, including the City’s website and other online services. They will consider the ease with which a tool may be utilised by the people for whom it was designed, the clarity with which the information can be understood, and the effectiveness with which a process can be improved.

The Digital Services Team has several responsibilities, including but not limited to the following: to represent the expertise and leadership of the UX and Content Strategy Teams; to build upon how residents and businesses access or engage with information and services in city government; to expand and maintain phila.gov, and to establish a Digital Services strategy across all levels of government. In addition, most of the services that are planned by the Digital Services Team are finished with the assistance of the Software Engineering Team that is part of OIT.

Moving forward, the Digital Services Team will continue to work on projects of this nature, in addition to a great number of other projects. The Digital Services programme will now report to the new Chief Technology Officer (CTO) that will be hired, in addition to the development of a new team that will work on the initiative. Because of this, the design and development phases of product creation will be able to be coordinated more closely.

The city’s OIT is ready to continue developing high-quality, long-lasting digital products for the people living in Philadelphia as well as the businesses that call the city home because of the extensive knowledge it possesses in the areas of content strategy, user experience, and digital forms, and software engineering.

Before combining their efforts into a single unit, the UX, Content Strategy, and Digital Forms teams ought to first examine their previous accomplishments carefully. Some of the accomplishments from the previous year are: Developed content for the Vendor Payments application; Redesigned the Water Lien application so that city residents can access it anywhere; and Created Licenses and Inspection (L&I) Lookup Resources (li.phila.gov), which consolidated five of the Department of L&I’s public-facing applications into a single-entry point.

For the city’s main website, they have collaborated with departments in the writing, editing, and design of online material; consolidated eleven newly developed web pages for programmes and initiatives onto a single, easily navigable platform; and training classes for city employees were held on the phila.gov website.

In addition to establishing a digital form for taking salary tax refund petitions from non-residents and migrating over 70 digital forms to a new platform that is more secure; this enabled the secure delivery of over 15,000 entries.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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