February 22, 2024

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Philippine government services going fully digital by 2022

The Full Digital Transformation Act of 2020 mandates all government agencies, government-owned and controlled corporations (GOCCs), instrumentalities and Local Government Units (LGUs) to adopt a digital plan that aligns with the Philippine Digital Transformation Strategy 2022 as proposed by Senator Sherwin Gatchalian.

The bill of full digitalisation of government services promotes a zero-contact policy and facilitates ease of procedures. All of this is meant to streamline government services in accordance with Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, Republic Act No. 11234,  the Energy Virtual One-Stop Shop Act and other applicable laws.

Digitalisation is no longer just another trend, but it the way the world is heading to. This the rationale Senator Gatchilian emphasised in the proposal. Full digitalisation is the Philippine vision two years from now. This transformation will be achieved through business and wireless networks, resulting in higher efficiency and lower costs.

The lawmaker spoke about the e-Gov Master Pan and the related e-Gov and Integrated Government Philippines (iGovPhil) programmess that have been launched by the Department of Science and Technology’s (DOST’s) Information and Communication Technology Office. However, he believed that the Philippines has been slow in integrating digital technology to improve the delivery of services and experience a sense of modernisation in the country.

With COVID-19, digital transformation in the government has taken on a sense of urgency. Contract tracing and distribution of aid could be smoother if data is harmonised and digital systems are put in place more comprehensively. The proposed bill plans to harmonise collected personal data of Philippine citizens, businesses, land and transactions, among others. Further, it will open opportunities that will likely drive the government to invest in developing additional organisational capability and staff competencies.

With all these plans taking on urgency in the light of the pandemic, the government predicts it will be expedient to build a Digital Transformation Department to manage the ambitious and yet highly practical investment. The department would be expected to support and roll out the office’s digital transformation strategy.

With a future-ready mindset, The DTD is projected to shoulder responsibilities to promote and guide the onboarding and training of government personnel using e-Gov services.

Another plan is that the DTD monitor and adopt networking tools to boost the communication channels and feedback mechanism to the general public. To help the public monitor the status of their requests at any given time, the DTD will provide a system that allows and promotes coordination among various departments to ensure that workflows, responsibilities, and accountabilities are properly for tracking purposes.

He felt that it is the duty of government officials to encourage people to rise above dire situations. This is why this the best time for government authorities in the country to invest in technology to serve its citizens in a timely manner. Senator Gatchalian stressed that there is no reason to delay the drive to realise the full modernisation of government services to serve Philippine citizens – adequately, efficiently and securely.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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