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Open Gov Asia recently had the opportunity to speak with the Co founder of RESYNC, a cloud-based energy management solution, Dr Jyantika Soni. RESYNC have been shortlisted for this years DBS Foundation Social Impact Prize at the Lee Kuan Yew Global Business Plan Competition (LKYGBPC) will be awarded to the most innovative business plans / start-ups / early-stage ventures that address pertinent urban challenges faced by cities of today.
“The grid and buildings are evolving faster than ever, with localised generation using solar on their rooftops, electric vehicles in their parking, dynamic pricing from the grid, and a ton of data that can be collected without knowing how it can be utilised. The more troublesome thing is one user is seldom the same as another.”
RESYNC looked at how the grid was changing in areas which lack infrastructure and other expanding urban areas such as Singapore. They looked at diversification and the huge reliance on unsustainable sources of energy and the changing dynamics in the grid required a modern solution and that’s when RESYNC was incepted.
“We saw that multiple mixes of energy in the ecosystem can be very disruptive to the grid and at RESYNC we’re trying to solve that using an AI driven energy cloud which will ensure reliability and resilience to whatever source you are connected to” said Dr Soni.
This is where RESYNC comes in and solves the problem with a simple goal in mind. They figure out how to run a customer’s energy system at the lowest cost possible while maintaining reliability and sustainability when or if applicable. Taking into account your energy assets, both generating like solar and battery and consuming like air-conditioning and electric vehicles, grid pricing, and your appetite to keep your energy supply carbon neutral.
“It is not just about controlling where your energy is coming from but how you are consuming it as well” added Dr Soni
Our machine learning algorithms figure out your evolving consumption patterns and run it through an optimization algorithm to run your electrical systems at optimal cost and energy-efficiency. Using our on-ground real-time control, we provide action on the insights generated by the machine learning algorithms. And all of this can be visualized and analysed from our platform.
RESYNC provides sustainable solutions through forecasting, load shifting and developing a long term energy saving plan.
It is extremely important to forecast and to understand the demand profile of the business. If the only way you get to know about your peak usage is through your electricity, then you are already too late to take corrective actions. It’s essential to be able to forecast, with reasonable accuracy, your maximum consumption.
Load Shifting – with an established platform of ongoing measurement and management, businesses can take energy savings to the next level. Most business have peak as well as off-peak hours. By spreading the electricity usage over longer durations, businesses can lower their maximum energy demand. And RESYNC’s Energy management system solution will help automate this process without compromising on the operating activities.
A comprehensive long-term energy saving plan enables much better capital investment decisions. Armed with detailed data and realistic energy consumption estimates, managers can rationally weigh the benefits of energy-efficient new equipment versus their purchase costs and other related expenses such as decommissioning and disposal cost, production downtime, etc.
Business continuity through the pandemic and future plans
The business has been successful even during the pandemic, “the plug and play aspect really plays to our advantage especially during these times when movements are really restricted but the technology is not.” They are able to ship the product and bring customers on remotely
RESYNC are involved in many projects across Asia such as India Singapore and Indonesia. They operate in the B2B area selling technology to reliable energy developers, for example, Sembcorp in Singapore. Many of the companies they are working with already work with government to improve real time energy efficiency. So far they have been making strides towards many strategic partnerships with utility providers in the region.
In the future they hope to expand to Europe and further in Middle East. They are currently in discussions in the Middle East, regarding energy monitoring for smart buildings. In Europe they have been a finalist for Seedstars and they have deservedly been a recipient of many awards internationally. And now shortlisted for this years DBS Foundation Social Impact Prize.


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Singapore has grown into one of the world’s most advanced economies in just five decades, actively updating pro-business policies to keep pace with global advancements. As a highly open economy dependent on international trade, the Southeast Asian economic powerhouse is frequently regarded as a bellwether of world growth.
Robust investment in the tech sector has aided the country’s development. According to the Global Data Foreign Direct Investment (FDI) Projects Database, Singapore was the leading destination in the Association of Southeast Asian Nations (ASEAN) bloc for foreign investment in manufacturing, software and IT services in 2022. Semiconductors accounted for more than half of FDI, with 142 projects worth $8.2 billion in the first six months last year.
The country is continuing its efforts to be at the forefront of developing and adopting cutting-edge technology. Singapore launched the Smart Nation initiative in 2014 with one overarching goal: to support the development of people and businesses in an increasingly digital landscape. The initiative leverages developments in digital technologies to create seamless, tech-driven experiences.
Collaboration with businesses is critical to achieving the city-state’s goals. Enterprises with AI and data analytics capabilities, cybersecurity, immersive media, and the Internet of Things will be central to Singapore’s Smart Nation digital transformation.
Regulation, infrastructure, and people
Its commitment to development built on solid policies has allowed Singapore to grow into a regional – and now an increasingly global hub – for economic activity. And with a 60-year legacy, the Singapore Economic Development Board (EDB) is one of the drivers of this national transformation.
EDB has an established reputation for fostering economic vibrancy and relevance by attracting corporate or individual investors to use Singapore as a launchpad for their business ambitions in Asia and globally. The city-state has become a favoured location for major technology companies to establish their global or regional headquarters.
Jacqueline believes that one of the key factors contributing to Singapore’s success is its pro-business regulatory environment. The nation’s commitment to the rule of law ensures stability and predictability, which is highly attractive to businesses.
“Regulation in Singapore is extremely progressive and pushes the envelope. Tech companies are looking for a place that has facilitative regulation that allows data, for example, to flow and be analysed easily. Singapore does not have specific rules related to data residency. We want to be a data hub and a place where data analytics can be done without much hindrance. We have also set up frameworks to both facilitate the development and use of AI and are thinking of ways in which to think about governance and ethical use of AI,” Jacqueline explains.
Additionally, Singapore’s robust infrastructure and talented workforce are crucial elements that support the nation’s continued growth and prosperity.
Infrastructure is critical for any country aspiring to become a tech-empowered powerhouse. Renowned for its excellent infrastructure and connectivity, Singapore is a top choice for companies looking for a reliable base. As a result, the city-state has emerged as a hub for submarine cables and data centres, with the widespread availability of high-speed wireless broadband access, including 5G and 4G networks.
The Singapore Government also promotes experimentation and innovation by establishing regulatory sandboxes to test new and innovative initiatives and technologies. These sandboxes allow for experimentation in a live environment, with guardrails to protect the public.
“We’ve got sandboxes in various areas. And one of the more famous ones is in fintech. For example, the Monetary Authority of Singapore has set up a sandbox for FinTech innovation over several years, resulting in some interesting developments and ventures that have gone on to do big things,” Jaqueline shares.
Leading technology companies offer exciting projects and the right scale to attract software developers, UI/UX designers, machine learning experts, and IoT specialists.
To attract talent and help companies build their A-team here, Singapore has introduced various employment passes and made the application process smoother and more transparent.
“If you’ve got enough of a base of people doing big and interesting things, they attract other people who want to learn from them and take part in that journey. Cutting-edge projects can come from big tech companies or MNCs but we’re very proud to say that some of the tech startups we incubate are also working on interesting things,” says Jaqueline.
Southeast Asia is emerging as a digital innovation and startup hub for the world, given the region’s population of approximately 650 million, most of whom are under 35 years old. This demographic, combined with the region’s economic growth and increasing technology adoption, creates a conducive environment for digital innovation and startups to thrive.
As a result, Southeast Asia is attracting significant interest from investors and entrepreneurs worldwide, making it a hotspot for digital innovation and startups. However, with competing countries in the region, Singapore needs to ensure that it remains an attractive destination for top-tier talent by fostering an environment that supports innovation and growth.
Jacqueline and her team are also championing advanced manufacturing, which already has exciting developments in robotics and IoT. There are also interesting innovations in various technological fields, such as AI, cybersecurity, Web 3, and fintech. These areas present new opportunities for Singapore to remain at the forefront of technological innovation and attract top talent and leading technology companies.
“Another big emerging area for Southeast Asia is SaaS. There will be a lot of cloud computing solutions adoption and exciting developments in B2B SaaS over the next decade, says Jacqueline, adding that she is convinced there will be growth in this area amid the current slowdown in the global economy. Even though the tech sector globally is facing some current headwinds, its long-term prospects remain strong. Previous market corrections have also shown that some of the best and strongest companies emerge from within a down cycle.
With its conducive environment for digital innovation and startup growth, Singapore is well-positioned to take advantage of these developments and emerge as a leader in these emerging technological fields.
Technological advancements create exciting opportunities for small businesses. The availability of top talent, a supportive regulatory environment, and access to funding make Singapore an attractive destination for companies looking to capitalise on tech innovation and achieve long-term success.
LKYGBPC to refine the business
Jacqueline has been involved with the Lee Kuan Yew Global Business Plan Competition (LKYGBPC) as a judge for some years. Her involvement with the competition demonstrates her commitment to fostering entrepreneurship and supporting the growth of startups in Singapore and beyond.
The LKYGBPC provides aspiring entrepreneurs and startups a platform to showcase their innovative ideas and gain exposure to investors, mentors, and industry experts.
She has been impressed by the high quality of submissions – from startups to post-revenue companies to businesses with fully-fledged minimum viable products evaluated in the marketplace. They reveal a level of maturity in terms of having a solid business plan and demonstrating a use case in real life, including finding a market for their product.
The competition provides an excellent opportunity for entrepreneurs and startups to refine and improve their business concepts and gain exposure to investors and industry experts who can provide valuable advice and support.
“It’s a great opportunity to get feedback from judges. And if you win, it’s a great opportunity for you to market your startup, your concept and your product,” she states emphatically.
In Southeast Asia, many issues need to be addressed, which present significant potential for entrepreneurship and innovation. Jacqueline believes that entrepreneurs should focus on developing products and services that solve real-world problems. By creating solutions to these problems, entrepreneurs can contribute to the digital economy in the region and have a positive impact on society.
Jacqueline’s emphasis on problem-solving highlights the importance of creating products and services that have a tangible impact on people’s lives. Entrepreneurs can create solutions that benefit society and drive sustainable growth and development.
“There are many problems to solve – digital payments, wealth management, asset management and investment insurance,” Jaqueline acknowledges. “Moreover, there is much potential in the sustainability space, particularly in carbon services, monitoring, verification, and reporting for carbon credits. With the Southeast Asia region’s growing focus on sustainability, entrepreneurs can develop innovative solutions to help address the pressing environmental challenges facing the world today.”
Jacqueline encourages more women to participate in the tech industry, knowing there is ample opportunity for them to contribute to both the engineering and non-engineering aspects of technology. As a prominent woman in tech herself, she recognises the value of diversity in the industry and the need to increase the representation of women in technology-related fields.
“Tech is everywhere. And that requires a whole range of skill sets. There’s a common misperception that tech means you need to be a software developer or a machine learning expert. If you’re interested in hardcore engineering, there are many places for you to be and very good job prospects, but tech is now a sort of broader concept. Tech needs soft skills,” she elaborates.
Jacqueline’s perspective highlights the value of diverse backgrounds and skill sets in the technology industry. At the top of the field, she says, quite a few CEOs come from non-engineering backgrounds, having studied History, Anthropology, English language and Literature.
This shows that doing well in the sector is not limited to individuals with just one type of educational background or expertise. There are many opportunities for people with different experiences and abilities to contribute to the growth and success of tech companies.
In addition, advanced technology like quantum and AI has far-reaching implications and requires technical skills and a broader understanding of governance, regulations, ethics, and other related areas. Jacqueline’s background in social science – she used to be an economist – has lent to her belief that it is essential to have individuals with diverse backgrounds and skill sets working together to ensure that these technologies are developed and used responsibly and ethically.
While technical expertise is crucial, the inclusion of social science and humanities backgrounds can provide a deeper understanding of the impact and implications of technology on society. It is essential to have a diverse and inclusive workforce that represents different backgrounds and experiences to drive inclusive and comprehensive innovation and success.
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The objective of the Singapore Global Enterprises (SGE) initiative is to transform a new generation of promising Singaporean businesses into global market leaders.
While maintaining a strong presence in Singapore, these SGEs will have a substantial global footprint and market presence, a robust supply chain, and market leadership in innovation and product segments. This will result in substantial economic advantages and employment opportunities for Singapore and its citizens.
The SGE initiative expands on the flagship Scale-Up initiative. It will use existing schemes and programmes, as well as create new ones, to provide targeted and tailored assistance to selected companies with ambitious growth plans in certain areas.
Increasing the companies’ capabilities in key areas such as digitalisation, sustainability, internationalisation, and growth financing, as well as assisting them in expanding and anchoring core business activities in Singapore.
Businesses can invest in cutting-edge digital technologies and tools to boost operational efficiency, customer engagement, and data analytics. They can also use digital marketing strategies to increase their reach and online presence. They can also use automation and artificial intelligence (AI) to improve business processes and decision-making abilities.
Other areas that can be scaled up include enabling companies to develop and deepen a strong talent pool for the future through the Singapore Global Executive Programme (SGEP) and building sustained innovation capabilities through the establishment of in-house R&D centres, allowing innovation to be developed as a core competitive strategy.
Besides, it expedites companies’ global expansion to grow their market networks and international footprint, as well as diversify their supply chain. To amplify this effect, EnterpriseSG will launch a new Scale-Up X programme, which will include a variety of targeted capability development support, one of which will be on Investment & Initial Public Offering (IPO) Readiness, which will strengthen companies’ capabilities to tap public and private markets for growth capital to help them scale up.
Additionally, as part of the Enterprise Sustainability Programme (ESP), EnterpriseSG and its partners are launching new courses for businesses on decarbonisation and sustainable finance. The courses will begin in April 2023.
Along with the new courses, EnterpriseSG is collaborating with three new partners to provide additional ESP Foundational Courses. Since their inception in January 2022, the Foundational Courses have benefited nearly 400 participants.
According to Geoffrey Yeo, Assistant Chief Executive Officer (Sustainability and Enterprise Finance), EnterpriseSG, participants of their first series of foundational courses have provided positive feedback that the courses have helped to provide a structured framework to view sustainability as a business strategy and how it is relevant for their business.
They hope that the additional foundational courses will help more businesses bridge the knowledge gap and kickstart their sustainability journey. They have also seen an increase in the number of companies eager to delve deeper into specific areas such as decarbonisation and sustainable finance. The new thematic courses on these two topics will provide businesses with a better understanding of how to decarbonise their operations and access sustainable finance to propel their businesses forward.
In addition to the ESP courses, EnterpriseSG will create thematic and sectoral sustainability playbooks to help businesses understand sector-specific opportunities and key sustainability topics like decarbonisation and sustainability reporting.
EnterpriseSG will create a one-stop website to house resources and information on whole-of-government support measures to make it easier for businesses to access sustainability information and resources. Companies interested in embarking on sustainability projects such as strategy and product development, resource optimisation, and standard adoption can also take advantage of the Enterprise Development Grant, which has been extended until 31 March 2026.
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The PANRB Ministry of State Apparatus Empowerment and Bureaucratic Reform in coordination with The Ministry of Communication and Information Technology has developed the Public Services Portal. The portal serves as a unified online hub for public services.
This portal’s development has progressed to enhance the outcomes of IT security assessment and usability testing. The public will soon be able to use the site and apps that combine several public services with a single login, eliminating the need to maintain separate accounts for each.
The service’s app has been submitted to the mobile application store but is still under maintenance after their feedback. The Public Service Portal will be demonstrated for use after the fixes. The Public Service Portal will be available to the general public in April and May.
“The Public Service Portal provides information to the public regarding the rights obtained and the obligations that must be fulfilled,” said Deputy for Public Services of the Ministry of PANRB Diah Natalisa in the Focus Group Discussion (FGD) Synergy of Portal Development Public Service, in South Jakarta.
The Electronic Based Government System is bolstered by creating a Public Service Portal (SPBE). The Public Service Portal was designed with the community in mind, with the individual as a supporting character. Diah highlighted that in a citizen-centric setting, there are two services available.
An individual’s age, location, income, gender, level of education, and health status are just a few examples of the demographic factors that the public service portal considers when making personalisation suggestions in the doorway. The second type of service is predicated on a system of rights and duties.
Aligning with the National SPBE Team, which is based on Presidential Regulation no. 132/2022 about SPBE Architecture, the Public Service Portal’s service integration strategy has been refocused. The Presidential Decree includes several strategic measures, such as online SIM issuing, social aid, and education integration.
Moreover, the Draft Presidential Instruction on the Acceleration of the Implementation of the SPBE Architecture expands the locus through which integration is meant to be understood. The public service site has been updated to include cross-border services. The second quarter of the future is expected to concentrate on integrating transportation services, whether air, land, or sea.
We also welcome the Ministry of Transportation as the service owner that will be incorporated shortly,” Diah mentioned. The goal of the hybrid FGD meeting is to get a consensus on which services should be integrated first and how government service portals should be built and improved.
To avoid the concept of “one innovation, one application,” a single sign-in site is in keeping with the digital transformation strategy of PANRB Minister Abdullah Azwar Anas. The general public or businesses using the service do not need to go through unnecessary hoops like downloading several apps, making multiple accounts, or entering the same information more than once.
Anas claimed that SPBE was essential to improving how well the government served its citizens. Access to government services may be sped up and made more convenient with technology and digitalisation. Anas stated that, between 2020 and 2022, 10,799 complaints were lodged over the government’s digital services. “Among the complaints are protests from locals,” Anas explained. “Yesterday, they filled in the data in the prior application; today, another application from a related industry was entered; and today, they were told to fill in the data again.”
Future consolidation of digital services will be driven by population information. The Digital Public Service Mall (MPP) is the first to implement the concept of a “single sign-on” that eliminates the need for users to create different accounts and download various programmes.
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Having robust, effective, and easily accessible healthcare is essential for enhancing the standard of living, achieving better treatment results and increasing lifespan. Tech-enabled progress made in the field of medicine has been a boon, with groundbreaking innovations and discoveries paving the future of healthcare.
The healthcare sector is witnessing a rapid transformation, with the emergence of new technologies that promise to tackle the most pressing global healthcare challenges. MedTech has become increasingly crucial in this context and has opened up a plethora of possibilities for healthcare professionals to advance their skills and knowledge and expand their reach to underserved regions.
The advent of innovative healthcare technology has empowered doctors to provide better care to a greater number of people, irrespective of their geographical location and help prevent and combat emerging diseases effectively.
Technological advancements offer more effective medication, more accurate diagnostics and improved drug delivery systems giving hope for better patient care and prognoses. Integrating healthcare components through technology can also lead to more efficient and accessible healthcare services while lowering costs.
The healthcare industry hugely benefits from technology, which has been the driving force behind the significant progress made thus far. Technology will continue to play a crucial role in catalysing further advancements in healthcare, enabling healthcare professionals to provide better care, develop innovative treatments and improve patient outcomes.
The Impact of Digital Technology on Healthcare
“The outbreak has brought about a significant transformation in the digital healthcare landscape. With social distancing measures in place, teleconsultations have become increasingly prevalent, and patients, as well as healthcare providers, have had to adjust to this new format of healthcare delivery,” Prof Lawrence explains.
While the adoption of teleconsultations has seen a good uptake, other digital systems such as digital identification for tracking hospital entry and exit have encountered hurdles during implementation.
Prof Lawrence has identified the lack of an integrated healthcare ecosystem as a major challenge to the successful implementation of telemedicine. While video consultations are prevalent, the scarcity of examination tools and delays in medication delivery remain major obstacles. The limited access to medical information and the inability to provide detailed explanations or drawings further impede the progress of telemedicine.
Additionally, elderly patients, and other segments of society, may have difficulty using technology. Moreover, telemedicine cannot replicate the nonverbal and emotional aspects of in-person interaction. To overcome these obstacles, he feels, telemedicine in healthcare consultations and visits must be refined and expanded.
Prof Lawrence emphasises the need for the medical industry to evolve and improve its diagnostic and treatment capability. Current diagnostic techniques are limited to the five senses but there is a significant potential to collect more accurate and comprehensive patient data through the integration of sensors and artificial intelligence (AI) technology. This could lead to more precise diagnoses and tailored treatment plans, ultimately improving patient outcomes.
“Telemedicine may have some advantages, such as reduced travel time and longer appointments, but it will only be successful if patients see it as a viable alternative to face-to-face consultations,” Prof Lawrence reiterates. “It is important to have a gradual evolution and improvement in the medical industry, as opposed to dramatic changes driven by hype.”
He believes current medical developments primarily focus on the developers and creators rather than the end-users. This approach needs to be reoriented towards a more user-centric model for future medical development, including its cost-effectiveness.
Systems should be developed that take into account the specific needs and preferences of patients, healthcare providers and other stakeholders. This would ensure that healthcare development is better aligned with the needs and goals of those who will ultimately benefit from it
Academia should be incentivised to look out for interests outside of its own research driven solely by academic interests such as self-serving publications and ranking are no longer practical nor justifiable by public funding. There is a growing consensus that the focus of research should shift towards the development of practical applications.
In addition, he stresses the importance of investors in promoting innovation and addressing gaps within the healthcare ecosystem. He suggests that investors should prioritise addressing population-level issues, rather than focusing solely on niche areas.
As people’s lifespans continue to extend, addressing the requirements of an ageing population has become increasingly critical. It is crucial for startups to thoroughly explore this market and develop innovations specifically tailored to the needs of this demographic.
Drawing on the example of Singapore, which has implemented technology to support its elderly population, he suggests investors consider this increasingly important and growing segment when evaluating potential startups for investment.
“To effectively address the complexity national healthcare poses, a systems approach to problem-solving is necessary, where sustainability and equality take precedence over profits,” advocates Prof Lawrence. “Rather than focusing on building more structures, it is important to prioritise addressing issues of affordability and inequality through technology.”
Urban Ideas and Solutions Through LKYGBPC
The Lee Kuan Yew Global Business Plan Competition (LKYGBPC), which began in 2001, is a biennial global university start-up competition hosted in Singapore. Organised by Singapore Management University’s Institute of Innovation and Entrepreneurship, focuses on urban ideas and solutions developed by student founders and early-stage start-ups.
Prof Lawrence, who serves as a member of the judging panel, believes assigning mentors to teams based on their area of expertise can offer valuable guidance and support. This is just one of the many initiatives undertaken by the panel to foster, encourage, and sustain the entrepreneurial drive of the LKYGBPC participants.
In his view, when discussing the fundamental contrast between innovation and entrepreneurship, he feels that innovation involves tackling issues with fresh perspectives and novel ways, while entrepreneurship requires both discipline and adaptability in managing growth.
“Many people fail in business because they lack discipline and work independently,” says Prof Lawrence. “Cultivating a larger community of individuals who are adaptable and capable of working as part of a team is critical to entrepreneurship success.”
He considers seeking advice and collaborating with others crucial to surmount obstacles in innovation and entrepreneurship. Innovators should be willing to seek the assistance and counsel of others, particularly those with expertise in areas such as regulation or commercialisation.
People must understand that there are unique challenges at each stage of the process and bringing them to the right people to help solve them is important. Moreover, entrepreneurship demands financial discipline that benefits from the guidance and mentorship of multiple individuals.
Singapore’s drive to remain competitive in the global arena is a case in point. The country, he says, serves as a springboard, connecting people and providing access to other countries. To attract and retain talent and expand into new markets, he recommends leveraging Singapore’s strengths, such as its robust education system and its position as a hub for the Asian ecosystem.
Prof Lawrence co-invented the revolutionary Master and Slave Transluminal Endoscopic Robot (MASTER), which has now been incorporated into Endomaster.
He has mentored three startups in the fields of photonics and medical technology to identify potential failures and early warning signs through his own experiences.
Prof Lawrence has served as co-chair for the Gut & Obesity in Asia (Go Asia) Workgroup, which investigates the correlation between obesity and gastrointestinal and liver ailments in Asia.
In summation, he stresses the importance of perseverance in the face of adversity, as it enables individuals to learn and prepare for future challenges.
“Those who have never failed or struggled in the trenches may not be able to achieve long-term success,” Prof Lawrence concludes.
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Kemajuan teknologi dan sains telah membawa efektivitas dan efisiensi industri kesehatan sehingga bisa menjangkau lebih banyak orang di pelosok wilayah. Kemudahan akses pada layanan perawatan kesehatan ini diharapkan bisa meningkatkan kualitas hidup dan umur warga.
Telemedicine menjadi salah satu perkembangan terbaru di industri ini yang populer imbas pandemi COVID-19. Saat itu, telemedicine berhasil membantu pasien untuk berkonsultasi dengan dokter, melakukan diagnosis, dan pengobatan dari jarak jauh.
Perkembangan kecerdasan buatan (AI) ikut berkontribusi memodernisasi layanan kesehatan. AI berpotensi membantu dokter untuk membuat diagnosis yang lebih cepat dan akurat, memprediksi hasil kesehatan, dan melakukan asistensi rencana perawatan. Layanan berbasis AI seperti chatbots dan asisten virtual, juga bisa dimanfaatkan untuk menjembatani komunikasi layanan kesehatan dengan pasien.
Pengobatan yang efektif, teknik diagnostik yang lebih akurat, dan sistem pemberian obat yang lebih baik diarahkan untuk memperbaiki sistem perawatan, pengobatan, dan prognosis pasien. Selain itu, kemajuan teknologi juga diharapkan bisa mengurangi biaya perawatan kesehatan lantaran operasional yang makin efisien.
Menggali potensi dari celah di teknologi kesehatan
“Jika Anda menggunakan konsultasi video, Anda hanya dapat melihat tapi Anda tidak dapat memeriksa. Tentu saja pemeriksaan adalah hal yang penting. Semestinya kita bisa memiliki kemampuan yang sama serupa dengan pertemuan tatap muka. Menurut saya, alat pengujian untuk melakukan diagnosa masih kurang pada layanan telemedicine,” jelas Lawrence dalam wawancara dengan CEO & Pemimpin Redaksi OpenGov Asia, Mohit Sagar.
Kedua, layanan telemedicine masih harus mematangkan ekosistem pendukung, salah satunya terkait dengan pengantaran obat. Di Singapura, layanan pengantaran obat bisa dikirim dalam satu minggu. Hal ini tentu akan menghambat proses pengobatan ketimbang langsung datang dan diberi obat ketika melakukan kunjungan tatap muka.
Meski demikian, Lawrence menyebut layanan telemedicine masih dilakukan di masa setelah COVID-19 untuk pasien yang kondisinya sudah cukup stabil di rumah. Sementara sebagian besar pasien sudah kembali melakukan kunjungan tatap muka seperti biasa.
Selain itu, penjelasan yang bisa dilakukan lewat telemedicine menurut Lawrence masih terbatas. Ia merasa kesulitan jika harus melakukan penjelasan dengan tambahan gambar yang dengan mudah dilakukan dalam pertemuan tatap muka secara langsung.
Selain itu, ia pun menaruh perhatian pada kesulitan akses teknologi yang dialami oleh pasien lanjut usia. Telemedicine sulit untuk membaca dan menyampaikan aspek nonverbal dan emosional dari interaksi langsung.
Ia menekankan industri medis perlu mengembangkan dan meningkatkan metode untuk mendiagnosis dan merawat pasien. Ia berharap telemedicine bisa mendukung diagnosis dengan memanfaatkan sejumlah panca indera untuk memeriksa gejala. Dalam pertemuan tatap muka, dokter bisa langsung mengukur detak jantung dengan stetoskop, merasakan dengan sentuhan jari, pendengaran, atau diagnosis sensoris lain untuk mendapat data dari pasien. Kesamaan proses diagnosis seperti inilah yang perlu dikembangkan untuk layanan telemedicine ke depan.
Untuk memperbaiki layanan perawatan medis jarak jauh, semua kekurangan itu perlu ditambal. Tambahan sensor, metaverse dan kecerdasan buatan (AI) dapat dimungkinkan untuk melakukan hal ini dan membantu menganalisa data pasien yang lebih akurat dan komprehensif. Ia optimis kemajuan teknologi bisa mengatasi semua kelemahan itu karena saat ini kita sedang berevolusi untuk meningkatkan layanan telemedicine secara bertahap.
Sebagai seorang investor, menurut Lawrence, inovasi itu menjadi pendorong inovasi yang cukup besar. Namun, agar bisa lebih berdampak, menurutnya baik inovator, akademisi, dan startup mesti benar-benar menyentuh permasalahan di akar rumput. Selama ini, penelitian-penelitian yang dilakukan para edukator kurang peka dengan kebutuhan masyarakat. Mereka melupakan mengapa mereka ada di institusi akademis yang semestinya menelurkan solusi bagi masyarakat. Begitupula dengan para investor. Mereka pun mesti memiliki visi untuk melayani dan menyelesaikan masalah di masyarakat terlebih dulu sebelum menajamkan sasaran ke ceruk pasar yang lebih sempit.
LKYGBPC untuk majukan entrepreneurship
Bagi Lawrence, inovasi berangkat dari inisiatif untuk menyelesaikan masalah dan mengeksekusi ide solusi itu dengan kedisiplinan. Disiplin dalam memperbaiki produk, mengelola konsumen, membangun tim dan organisasi, serta mengelola keuangan. Lawrence menganggap kompetisi bisnis internasional seperti LKYGBPC bisa memberikan kesempatan bagi para pebisnis muda untuk melakukan ekspansi pasar ke negara lain.
Prof Lawrence menjadi investor di tiga startup. Pertama adalah Master and Slave Transluminal Endoscopic Robot (MASTER). MASTER kini telah diintegrasikan menjadi Endomaster, startup MedTech yang paling banyak mendapat kucuran dana di Asia pada 2017. Ia pun mendanai startup di bidang fotonik dan bioteknologi yang mengembangkan peringatan dini dibidang kesehatan.
Berdasarkan pengalaman memiliki tiga startup teknologi kesehatan, Lawrance menyarankan agar startup perlu fleksibel dan membuka diri. Mereka mesti bersedia menerima masukan dari konsumen, tim, dan mereka yang lebih ahli. “Saya merasa bahwa beberapa inovator sangat protektif terhadap produk mereka sendiri, mereka pikir ini adalah bayi mereka.”
Sebab, dari berbagai masukan itu, founder dan tim bisa memetakan dengan cepat berbagai tantangan yang mungkin mereka hadapi di sepanjang jalan. Setelah itu, mereka mesti menemukan orang yang tepat untuk memecahkan tantangan tersebut.
Mereka pun harus berjuang untuk mewujudkan apa yang mereka janjikan dari konsep yang diajukan. Menurut Lawrence, beberapa orang lebih jago menuliskan ide mereka di kertas dan Power Point ketimbang terjun langsung ke lapangan.
“Para pejuang kertas dan Power Point sangat sulit untuk berhasil. Anda harus benar-benar melakukannya hingga berdarah-darah, hingga Anda menguasai dan memenangkan pertempuran,” tegasnya.
Tantangan berikutnya untuk startup kesehatan adalah soal regulasi. Startup perlu menemukan ahli untuk membantu merancang uji klinis agar lolos berbagai uji klinis dan regulasi.
Tantangan yang terakhir adalah masalah komersialisasi produk. Bagaimana menghasilkan pendapatan dari produk yang akan dijual.
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The Singapore University of Technology and Design (SUTD) and an online delivery company have formed a three-year partnership to provide students with the digital skills they will need in the future. This collaboration, which is part of SUTD and Ecole 42’s collaboration programme, will give SUTD’s 42 Singapore students access to the online delivery firm’s mentorship and internship opportunities, with the goal of providing tech talent with a launchpad to enter the tech industry once they graduate.
This collaboration is part of the online delivery firm’s PowerUp! Tech Academy, which includes programmes and partnerships to expand the tech talent pool and strengthen the tech ecosystem.
With a SG$600,000 contribution to SUTD’s 42 Singapore programme, the company reaffirmed its commitment to the partnership. This is Singapore’s first tuition-free, no-instructor programme. The funds will be allocated over a three-year period, from 2022 to 2024, and will be used to organise skill-development initiatives such as workshops and events.
According to the SUTD provost, Professor Phoon Kok Kwang, as Singapore strives to realise the full potential of its digital economy, they are eager to collaborate with the online delivery company. Their timely support and collaboration with 42 Singapore programmes enable SUTD to provide a transformative digital skills development path for future tech talent.
SUTD’s mission is to equip and continuously shape socially conscious, adaptable, and responsible talent who will have rewarding careers and catalyse positive change in a world that is rapidly changing.
By bringing together students with aspirations and mentors who share the same passion, the company is committed to creating an inclusive tech ecosystem that they believe will help drive and advance digitalisation not only in Singapore but throughout Asia.
Recent research indicates that Singapore’s Internet economy has the potential to increase by 19% and reach USD 22 billion by 2025, with the highest proportion of digital consumers in the region. Therefore, merchants are more likely to expand their use of digital services.
Therefore, this partnership is essential for the development of a robust tech talent pipeline to support the imminent expansion of Singapore’s digital economy. The three-year partnership encompasses the following:
- Internship opportunities: The online delivery firm will offer 42 Singaporean students internship opportunities in its tech teams over the course of three years. This will allow aspiring talent to gain professional working experience within a world-class technology team and learn how to apply their knowledge to real-world scenarios.
- Mentorship programmes: Students will be able to enrol in the online delivery firm’s mentorship programme, which will provide them with direct access to the tech team’s resources and executives. The firm’s one-on-one interactions with senior leaders aim to not only equip them with the necessary digital skills but also to inspire talent.
- Employment opportunities: The online delivery firm will give those who finish the programme first consideration for jobs if there are any that match their qualifications. This makes it possible for the firm to grow its community and give the next generation the technical skills that will be valuable in a world that is becoming more digital.
- Industry guidance: A Chief Technology Officer (CTO) of the online delivery firm will join the Advisory Board of 42 Singapore, offering advice on key industry trends and advocating for other businesses to support the programme. His direction will also ensure that SUTD’s programmes are relevant and valuable to students and the broader tech community.
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To increase efficiency and productivity, leverage better insights for decision-making and provide seamless digital services for citizens, Singapore’s government is investing in digital technologies such as robotic process automation, artificial intelligence (AI), and data analytics.
The government is prioritising modernisation, transformation and digitalisation of its corporate shared services to improve service quality and efficiency and the overall customer experience. By reducing manual workloads and eliminating errors, these technologies will enable the development of new skills in its employees and create capacity for new priorities.
OpenGov Asia is pleased to recognise VITAL for its innovative and disruptive use of technology in the public sector through the optimisation of government processes and the pushing of new limits.
Providing common services in human resource, payroll, finance and procurement to over 100 public service agencies, VITAL, a department under the Ministry of Finance and the central agency for corporate shared services, has earned a stellar reputation over the years as an organisation that actively leverages digitalisation and automation at the enterprise level. Through the use of digital technology and robotic automation, the agency has successfully managed and transformed corporate service delivery for the Whole-of-Government (WoG).
VITAL has worked to expand and propagate its digital and automation capabilities internally and among Whole-of-Government (WoG) agencies. This is aimed at achieving economies of scale, enhancing efficiency, strengthening governance, and improving the quality of service.
All these endeavours have led VITAL to being awarded the prestigious OpenGov Asia’s Recognition of Excellence Award which will be conferred during the 8th Annual Singapore OpenGov Leadership Forum 2023.
VITAL’s Digitalisation Strategy for Enhanced Service Delivery
“To encourage greater adoption of these tools, we developed an in-house ‘Digital First’ microsite to share use cases, tips, and resources with VITAL officers and conducted frequent brown-bag sessions to generate greater awareness of digital tools,” Alex explains.
VITAL has dedicated significant efforts to upskilling its officers in automation. In addition to training 28 officers in Robotics Process Automation (RPA) developer software to automate complex tasks, they have trained and provided low-code RPA developer software training to over 140 officers. This approach enables a broader group of individuals to use automation to improve processes effectively.
As the Robotics and Automation lead in Whole-of-Government (WoG) for corporate services, VITAL has also developed a service-wide microsite called “Robotics and Automation Hub (R&A Hub)”. This platform provides WoG Agencies with access to RPA resources, common automation scripts and other offerings to promote the use of RPA.
As of February 2023, more than 2,300 different people had visited the hub’s site since it opened. As part of its citizen development initiatives, VITAL has taken the lead in WoG efforts in trialling low-code RPA tools.
Their automation journey included tabletop research, learning journeys, consultations, solution identification, proof of concept followed by a pilot, and gradual scaling up of implementation across multiple processes over the initial 2 to 3 years.
“In the early phase of our automation journey, we visited organisations to learn from them, consulted our advisory panel and industry experts and performed extensive research. Throughout our journey, we continually learned and adapted as we implemented RPA,” Alex recalls.
To reap the most benefits and ensure the long-term viability of the automation initiative, it was critical for process owners and developers to align their understanding to ensure robust process selection – focusing on those that were manual, tedious, repetitive and rule-driven to reduce abortive work and building scripts that do not meet business needs.
The VITAL Innovation Hub is made up of a group of specialists who conduct technology exploration and agile experimentation to source, test and scale up innovative solutions that improve VITAL’s efficiency and effectiveness. This team drives the digitalisation and automation agenda, collaborating with operations functions to identify appropriate processes for testing, scaling up and spreading automation adoption throughout the organisation.
Initially, the Innovation Hub led by Jessica Ong, Deputy Director (Innovation Hub) has played a critical role in the early stages of the project as the developer, working closely with process experts in operations to collect business requirements, develop scripts, and deploy them. However, as the RPA developer capability within Operations grew, the Ops-Tech specialists in the line functions took over this role.
At the same time, the Innovation Hub shifted to a governance and advisory role, responsible for reviewing and deploying scripts, upgrading applications, troubleshooting incidents, providing guidance, and building capabilities.
Alex summarises the top five crucial points for successfully integrating and streamlining digitalisation and automation projects as follows:
- Speak with industry early adopters to determine the benefits and drawbacks of a solution, determine if it meets the organisation’s needs, start small and validate efficacy before scaling up.
- Deploy solid policy-operations-technology integration. Collaborate with central teams to review policy and system requirements to use technology tools.
- To reap greater benefits across the entire government, processes must be standardised and consolidated through the use of shared services and common central systems.
- Verify software and solution compatibility with key internal and external systems and applications, as well as the hosting environment.
- Avoid automating inefficiencies. Before developing a script, examine the selected process and streamline it by eliminating unnecessary steps.
Alex and his team discovered that RPA is extremely sensitive to changes in system or application performance – the more applications and systems a script integrates, the more complex it becomes. Deploying patches can have an impact on performance, including success rate, and may require more script changes.
“We found it useful to plan early and assess the complexity of the integration scope during script development,” Alex explains.
Although automation is often touted as a means to increase efficiency, it can also cause anxiety and uptake-hesitancy among employees. To overcome stress and resistance, effective communication is necessary.
VITAL took a different approach and presented Robotic Process Automation (RPA) as an enabler, freeing its people from manual and tedious tasks. This allowed them to focus on more valuable work, professional growth, and innovation.
“Currently, we are upskilling more officers to be Citizen Developers who can tap on low-code RPA tools to automate simple, manual tasks,” Alex reveals.
Key Factors That Lead to Success
In addition to the innovation structure, Alex identifies two crucial factors for success: effective change management and a robust ecosystem that encourages bottom-up innovation.
“As a shared services outfit, we aggregate and process many transactions across WoG, which makes VITAL a fitting target for automation,” Alex states.
There are abundant automation opportunities in Operations functions, as these teams are often eager to ease their daily workload through tech solutions. To meet this immediate need, VITAL invites successful automation projects to apply for its annual innovation project awards, which recognise credible innovation efforts and successful use cases.
VITAL had also created a dashboard to track RPA script success rates and time savings – useful metrics that validate the efforts and serve as “fuel” for further automation adoption and growth.
The automation initiative is continuously monitoring the external environment for potential changes in the technology industry that could impact the solutions they use, the systems landscape and the corporate services space in WoG as part of future-proofing. This allows them to anticipate the impact of the automation programme and adjust their strategy accordingly.
“We are moving up the value chain in our automation journey by exploring the integration of RPA with the use of other intelligent tools,” Alex concludes.
He is confident that VITAL is vital to Whole-of-Government (WoG), as their efforts are intended to future-proof automation strategies across the public sector. Ultimately, they want to work more intelligently, smarter and safer to provide the best service experience they can.