February 22, 2024

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Singapore’s Immigration & Checkpoints Authority is transforming its service delivery

From 1 September 2020, Singapore Citizens and Permanent Residents with registered SingPass accounts will start receiving digital push notifications from the Immigration & Checkpoints Authority (ICA) on Identity Card (IC) and passport-related matters.

These notifications will be sent either to their SingPass Mobile application or as an SMS to the mobile number registered in their SingPass account.

Currently, Singapore residents receive hardcopy letters and/or email notifications from ICA on IC and passport-related matters. For example, Singaporeans receive a hardcopy letter nine months before their passport’s expiry, that informs them about the impending expiration of their passport and the process for applying for a new passport.

Singaporeans who have successfully applied for their passport also receive hardcopy notification cards to alert them that their passport is ready for collection. Hardcopy letters are also sent to Singapore residents two weeks before their 30th or 55th birthday, to remind them to re-register their IC.

Singapore residents can also login to MyICA (www.ica.gov.sg) to access IC and passport notifications and check on the status of related transactions.

New Digital Push Notification Service

ICA has partnered GovTech to launch a new digital service to push notifications on IC and passport-related matters to Singapore residents with registered SingPass accounts.

The new digital push notification service enables Singapore residents to receive notifications on IC and passport-related matters in a more direct and timely manner, and allows them to conveniently proceed to perform the necessary follow-ups, such as submitting applications, checking the status of applications, or booking appointments to collect documents.

These notifications will be sent via their SingPass Mobile application for those who have downloaded it or as an SMS to the mobile number registered in their SingPass account. As such, Singapore residents should ensure that their contact details in SingPass are updated, to be able to receive these digital push notifications.

Upon receiving the digital push notifications, Singapore residents can click on the link within to be directed to the ICA website to begin their transactions or check on the outcome of their applications.

Singapore residents who do not have a SingPass account will continue to receive hardcopy letters or emails if they have registered an email address with ICA.

More digital push notification services for ICA’s other products and services will be progressively rolled out. This initiative is part of ICA’s commitment to transform its service delivery, through greater use of digital technology, to provide a seamless and fuss-free experience for customers.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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