February 28, 2024

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State Courts to align strategy with the Digital Government Blueprint to support Smart Nation efforts

State Courts of Singapore

State Courts: 2020 and Beyond is the theme of a set initiatives launched by the State Courts this year to reflect the State Courts’ goal to be a progressive and adaptive organisation that is future-ready. The theme takes into account the impending move to the new State Courts Towers in 2020, the challenges posed by the evolving demographic profile of court users and the opportunities provided by technological advancements to transform the delivery of legal services.

State Courts’ initiatives to make them future-ready

This year’s initiatives focus on four main areas and they are:Delivering Excellent Court Services, Enhancing Court Processes, Engaging Stakeholders and Sharing Knowledge Transforming Capabilities

In order to deliver excellent court services the State Courts are leveraging technology where possible, the organisation places equal emphasis on high tech and high touch in its quest to deliver excellent court services.

The first area of focus looks into centralising counselling, psychological and support services, transforming court transcription services, providing convenient and user-friendly access to legal information and resources, and improving inmates’ access to court documents and legal advice.

The initiative include a Centre for Specialist Services which will be a one-stop multi-disciplinary centre that provides counselling and psychological services, and centralises the management of various support and assistance programmes for all court users.

They will also launch iCTS – an Intelligent Court Transcription System, areal-time multi-party transcription system, with natural speech recognition, automatic text casing and punctuation insertion.

The State Courts will also develop a Civil Online Toolkit – An online resource on civil proceedings written in plain English and accessible from any device at any time, for unrepresented litigants.

They also aim to enhance inmates’ access to justice: access to court documents and legal advice. This enables inmates to access their case documents in the Integrated Criminal Case Filing and Management System (ICMS) and facilitating timely access to legal advice, so that they can make informed decisions on whether to file an appeal.

The State Courts Digital Transformation Strategy

The State Courts will place emphasis on developing an overarching strategy to ensure that the courts are aligned with the Digital Government Blueprint in support of the Smart Nation effort, equip and increase the digital-skill level of their staff, and cultivate a transformational organisational culture.

This includes a Data Science Strategy – Mapping out overarching goals and strategic objectives and implementing plans to develop capabilities to analyse and use data, developing a digital workforce – A two-pronged strategy to equip staff with digital skills and knowledge, and to provide the resources to apply the skills. and an initiative called Transformation @ State Courts – Aimed to strengthen transformational mindsets and capabilities within the State Courts.

The State Courts reaffirmed at this years Workplan meeting “a continuing commitment to review and transform processes to meet the changing needs of court users and the operating environment in order to provide meaningful access to justice to all in 2020 and beyond.”

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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