February 24, 2024

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Taiwan: Digital Transformation Advancing Healthcare

Taking a substantial stride in advancing the digitalisation of Taiwan’s healthcare system, the National Health Insurance Administration (NHIA) of the Ministry of Health and Welfare has formalised a collaboration with the Healthcare Information and Management Systems Society (HIMSS) of the United States through a memorandum of understanding (MoU).

This partnership aims to enhance digital health capacity, improve patient access, safeguard patient data, and train the health workforce of the future. It will also focus on areas such as population health, digital capacity building, cybersecurity resilience, and workforce development.

The MoU signifies a joint commitment to drive digital transformation in Taiwan’s healthcare system, with a focus on leveraging HIMSS’s expertise and resources to achieve these objectives. The collaboration, initiated late last year, signifies a pivotal move to bolster information exchange, cybersecurity resilience, and the international alignment of healthcare information standards.

The NHIA, led by Director General Chung-Liang Shih, stressed the imperative of digital transformation amid the challenges posed by the COVID-19 pandemic and the imminent transition to a super-aged society by 2025.

Recognising the urgency, the NHIA proposed the Health Equity and NHI Digital Transformation Project, gaining approval from the Executive Yuan. This project encompasses eight strategies focused on empowerment, cloud systems, service accessibility, and data ecosystem development, aiming to establish a people-centric digital platform – the family medicine platform – consolidating all health data.

One of the project’s key facets involves collaboration with medical institutions and private businesses to develop a personalised app. This app not only enhances individuals’ health literacy and management but also facilitates effective disease management through AI assistance, providing valuable feedback to healthcare professionals.

Additionally, the initiative seeks to modernise local clinics and community pharmacies by upgrading their information systems and introducing international standards to enhance data interoperability, ultimately improving overall healthcare performance. HIMSS, with over 60 years of experience, brings its expertise to the collaboration, focusing on advancing the application of information technology in health services worldwide.

The MoU centres on integrating the HIMSS Digital Health Indicator (DHI) and optimising cybersecurity strategies to support the NHIA’s digital platform and enhance cross-system data processing. The collaborative efforts aim to elevate the smart utilisation of health data, refine the NHI database ecosystem, and enhance overall healthcare quality.

The partnership with HIMSS aligns with four primary focuses: holistic healthcare improvement, digital capacity building, cybersecurity resilience enhancement, and workforce development. Through an evidence-driven approach and the DHI framework, the collaboration aims to foster an NHI digital health ecosystem, encompassing electronic medical records, digital imaging, data analysis, and infrastructure development.

HIMSS President & CEO Hal Wolf emphasised that the application of digital health technology is a critical step in enhancing health equity and patient outcomes for Taiwan’s healthcare system. The collaboration between NHIA and HIMSS signifies a commitment to increasing healthcare access, safeguarding patient data, and nurturing the future healthcare workforce, thereby contributing to the transformation of healthcare in Taiwan.

NHIA Director General Chung-Liang Shih underscored the importance of agility and resilience for the sustainable development of the healthcare system. The collaboration with HIMSS is poised to upgrade the NHI information system, align it with international standards, and propel digital transformation, ultimately enhancing healthcare quality and efficiency for the benefit of the entire population. Together, NHIA and HIMSS are set to play a pivotal role in shaping the future of healthcare in Taiwan.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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