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Minister of Administrative and Bureaucratic Reform Abdullah Azwar Anas visited the Semarang Regency Public Service Mall (MPP). Accompanied by the Regent of Semarang, Ngesti Nugroho, this visit aimed to ensure that public services at the MPP continue to operate efficiently.
Minister Anas praised the integration of services within the building but stressed the need for further service optimisation. “If this MPP can be optimised and synergised, I believe it will make things easier for the people,” he said after the visit.
Additionally, Minister Anas urged the Semarang Regency government to increase public awareness of the MPP as a hub for various services in one location. This MPP and six others in Central Java were officially inaugurated.
The former Regent of Banyuwangi also noted the need for service integration and recommended that the local government consider establishing a Digital MPP. “The integration of services is the essence of the MPP. In some areas, this has already been implemented. With just a smartphone, several services can be accessed. Hopefully, Semarang Regency can soon initiate this,” Minister Anas explained.
The review included the participation of the Deputy Minister for Bureaucratic Reform, Accountability, and Supervision of the Ministry of PANRB, Erwan Agus Purwanto; Special Advisor to the Minister of PANRB on Government Innovation, Eri Irawan; and the Assistant Deputy for Policy Implementation and Evaluation of Bureaucratic Reform, Accountability, and Supervision III, Andi Rahadian.
Moreover, Minister Anas highlighted the critical support from the National Standardisation Agency (BSN) in the digital governance transformation, particularly in implementing the Electronic-Based Government System (SPBE). “BSN ensures standardisation and compliance by developing and managing national standards (SNI). SPBE management standardisation through SNI aids in implementing SPBE by promoting integration, interoperability, and ease of use of shared systems or applications,” said Minister Anas.
He added that until an SPBE management guideline is established, the SNI can serve as an interim implementation guide, allowing the government’s digital transformation to proceed smoothly.
SPBE standardisation is crucial for implementing GovTech, which the government is accelerating. Having a standard simplifies implementation and ensures the sustainability of digital-based public service transformation.
“It is time for the government to focus on building a ‘public service expressway’ through digital transformation. Just as physical expressways enhance connectivity, a public service expressway will strengthen the efficiency and accessibility of public services through digital innovation. Hopefully, what BSN is planning and executing will continue to have a significant impact,” the former head of LKPP expressed.
BSN’s head, Kukuh S. Achmad, who is also the Chair of the National Accreditation Committee, stated that according to Article 46 Paragraph 3 of Presidential Decree No. 95/2018 on SPBE, the implementation of SPBE management, which consists of eight aspects, must adhere to the Indonesian National Standard (SNI). This means that when the President orders the digital transformation of the Indonesian government, standards must be met for each aspect to ensure quality SPBE management.
Kukuh also mentioned that according to Law No. 20/2014 on Standardisation and Conformity Assessment, adherence to the SNI must be followed by a conformity assessment process by an agency accredited by the National Accreditation Committee (KAN). “Therefore, the use of SNI for SPBE implementation needs to be intensified, and if necessary, made mandatory, so accredited conformity assessment bodies can evaluate the SPBE implementation by government agencies,” concluded Kukuh.
