Close this search box.

We are creating some awesome events for you. Kindly bear with us.

OpenGov speaks to Norizan Binti Harun, Department for Irrigation and Drainage, Malaysia

OpenGov speaks to Norizan Binti Harun

The Department of Irrigation and Drainage (JPS) has integrated innovative solutions to improve its management of water resources throughout Malaysia. Since they have been under the direction of the Ministry of Natural Resource & Environment, JPS has taken on new and expanded responsibilities over the past few years.

Today, the JPS’s duties include management of: River Basin and Coastal Zone resources; Water Resources and Hydrology; Special Projects; Flood Assessment; and Eco-friendly Drainage.

Throughout these areas, JPS has looked into how ICT can be used to improve the management and delivery of their services, so as to better prepare citizens when it comes to water management.

OpenGov recently had the chance to catch up with Ms. Norizan Binti Harun, CIO, Department for Irrigation and Drainage, Malaysia. Her Department had just won the Malaysia OpenGov Excellence Award 2015 for Excellence in Mobility. She told us about her role, how JPS is using data analytics to produce smart insights which help their duties in irrigation and drainage.

Ms.Norizan Binti Harun’s role comprises of infrastructure management across JPS divisions. To put it simply, JPS provides services for flood mitigation and preparedness to Malaysian citizens, she operates the IT infrastructure to deliver this information

“The focus of my business is infrastructure administration for all divisions within our department, platform testing, and information management,” said Ms. Norizan Binti Harun.

Ms.Norizan Binti Harun was pleasantly surprised that her team had won the award for “Excellence in Analytics for Mobility”. Yet, JPS has already transferred several services into online platforms, including Public InfoBanjirTips, JPS Drought Info portal, e-Payment portal For Hydrological Data and Penchala GIS.

“In our plan, we try to focus our attention towards the application of connected devices,” stated Ms. Norizan Binti Harun, “For every new application that we introduce, we will have this in mind. This drives mobility and greater capabilities for our services.” Keeping this in mind, allows the department to continue moving forward with technology, rather than waiting to keep up with it.

JPS controls a lot of equipment which feeds sensor data back to their department. They are using this data for advanced GIS modelling. This provides advanced intelligence on the status of water resources throughout the country, which helps to improve their service management.

In 2015, JPS introduced their data management system for river level intake. Currently, Ms. Norizan Binti Harun is working on how to develop an early-warning system for JPS to detect potential for flooding in an area.

Moving forward, JPS will look at developing their forecasting abilities through the year 2017. They will be incorporating monitoring sensors, increasing their digital platforms, and creating an early warning system. They will continue their efforts to mobilise all of their services through the year 2020 and beyond.

The Department of Irrigation and Drainage continues to innovate the way their department operates, through continued adaption to an ever-growing mobile landscape. Through this, the department is able to provide its citizens with more modern and up-to-date support. 


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.