Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Government and Digitisation of Businesses

Government and Digitisation of Businesses

Location Intelligence

Location, location, location. An oft used phrase that originated in 1926 was used to attribute the success or failure of a real-estate investment. This phrase continued into the retail world and became the mantra for the strategy of place for businesses wanting to select the right location and achieve success. A HBS article mentioned that “… the strategic value of a new location depends on three things, …, the strength of available resources, …; the company’s ability to seek and retrieve knowledge in this setting; and its capability to do something better than competitors.

Fast forward to today, organizations leverage all kinds of data to make site selection decisions. I was fortunate to see a major bank in Thailand reduce the number of physical branches and yet continue to increase the amount of deposits and customers using spatial analytics. Location intelligence was used to term this process of amalgamating business intelligence data with spatial or mapping data to derive insights and drive decisions. While we hear of this bank’s success, I personally worked with several retail organizations trying to replicate their location intelligence process in US and Europe in Asia only to find the limited availability of authoritative data, particularly demographic data and its’ derivatives, being the biggest roadblock.

Data as the new oil

Clive Humby, a UK Mathematician and architect of Tesco’s Clubcard mentioned in 2006: “Data is the new oil. It’s valuable, but if unrefined, it cannot really be used. It has to be changed into gas, plastic, chemicals etc to create a valuable entity that drives profitable activity; so must data be broken down, analyzed for it to have value.” Ginny Rometty, IBM CEO went further to expound in a 2013 speech “I want you to think about data as the next natural resource.”

So, it was great for me to see that 5 years since that experience to see governments in Asia taking the first steps to making data available (see Open Government Data in 6 ASEAN countries). Data is the new natural resource and a lot of data is locked up within statistics departments and data archives. Governments continue to collect massive amounts of data and in fact is the best source of demographic data. By distilling income tax data, we can get information about purchasing power of communities. Imagine the kind of insights we can glean from processed data from employment records, company types, etc. 

Spatial and Temporal Dimension of Data

Whilst Governments make the effort putting data out for organizations to use, it would be interesting for Governments to add spatial and temporal dimension to these datasets. This would help organizations better understand the communities around their businesses. Retail organizations, banks and service providers can better serve the surrounding areas if they get a sense of the community they are in.

In my LinkedIn post, Digital Transformation in Retail, I recast the term urban center to a smaller and yet dense area of activity and introduced the concept of Urban Center Vibrancy as a way to view the resonance of the urban center within its’ communities. A great example of an urban center is a shopping mall and we can see how well a mall is performing by looking at a leading indicator in the form of crowds – hence vibrancy. We are beginning to see the decline of the bricks and mortar aspect of retail, which is under tremendous threat from the online cousins.

If the Government data on the communities are available as a service with spatial and temporal dimensions, a retail mall operator and their tenants can take advantage of these “crude oil”, mine, refine and derive insights to allow these physical retail entities to adapt and evolve and continue to be relevant and resonate with the communities they serve. Of course, the physical retail entities also need to value add with an array of hybrid online-physical-mobile application services which increases a visitor’s experience.

Real Time Data & Strategy of Space

Fast forward to the not-too-distant future. Urban Centers themselves can leverage a lot of real-time data being collected today from commuter and traffic systems. The data collected by the transportation departments of governments can be of tremendous value for Urban Centers to amalgamate with their own human traffic data to bring their operating efficiency to a higher level as well as optimize their retail space to provide superior customer experience.

Some of the exciting data being collected are the mass-rapid commuter traffic across Singapore’s train and bus systems, Uber’s and Grab’s commuter data as well as human queues at taxi points in Changi Airport. Imagine these data being made available and organizations learning to capitalize on these datasets will ultimately develop competitive strategies to fully utilize their physical spaces. 

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.