Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

SkillsFuture Singapore strengthening its fraud detection system through data analytics

SkillsFuture Singapore strengthening its fraud detection system through data analytics

Yesterday in response to questions in the Singapore parliament on the government’s response to fraudulent claims from SkillsFuture Singapore (SSG), Mr. Ong Ye Kung, Minister for Education (Higher Education and Skills), revealed that SSG is working to strengthen its fraud detection system through data analytics.

SSG is a statutory body under the Ministry of Education which aims to facilitate continuous education and training, upgrading skills to keep up with the fast pace of technological advancements and increasing competition.

In December 2017, several suspected members of a criminal syndicate were charged with a series of offences, including engaging in a conspiracy to submit forged documents to fraudulently obtain training subsidies from SSG and to conceal the benefits from such criminal conduct.

Preliminary police investigation revealed that the criminal syndicate behind these fraudulent claims operated an organised network that utilised nine business entities, comprising employer companies and training providers, to submit the fraudulent claims. Close to $40 million had been paid out as a result.

In addition to charging individuals with offences, the Police has seized $6.7 million in cash and 11 kg of gold, and frozen slightly more than $10 million in bank accounts.

Admitting to scope for improvement in the detection of fraudulent claims, Mr. Ong said, “What is clear is that this case involves fraudulent claims amounting to a large quantum. This should not have been allowed to happen. While we cannot always prevent all forms of fraudulent activities, SSG should have detected this case much earlier, especially when it was so egregious and the amounts involved were so large.”

SSG has formed an Inter-Agency Process Review Task Force, overseen by the SSG Board, and comprising members from SSG management, the Accountant-General’s Department, Commercial Affairs Department and Ministry of Education. The task force is conducting a thorough review of how the fraudulent cases happened, and will evaluate the current fraud detection system and make recommendations to improve the system.

One of the steps being taken is to improve the fraud detection system through data analytics.

“Fraudsters, who are going all out to cheat, are getting more sophisticated and their plans more elaborate. They will also evolve their approach. SSG’s detection system must be improved and become more sophisticated too,” Mr. Ong explained.

So, SSG is seeking to better detect false claims, without significantly affecting genuine employers applying for training grants to upgrade the skills of their workers, through appropriate use of data analytics and drawing on data across government agencies.

SSG is getting help from both private sector consultants and the Government Technology Agency of Singapore (GovTech) to accomplish this.

It has restructured and strengthened the fraud detection and audit team. SSG has started implementing some of the measures manually, and will progressively automate and systemise them. By Q3 2018, a good and effective data analytics system is expected to be in place.

Featured image: GotCredit/ CC BY 2.0

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com