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Thailand to Get AI-driven Managed Services Solution

Thailand AI Driven Services

The Thai branch of a Swedish multinational networking and telecommunications company recently signed a deal to implement an advanced, customer-centric network operations model in Thailand starting from January 2020.

The telecom will be working in collaboration with the third-largest GSM mobile phone provider in Thailand. The telecom will gain the provider’s network operations across the country with its Operations Engine, while the network provider retains the network’s strategic planning and the ownership of its assets.

The telecom’s Operations Engine, a data-driven approach powered by Artificial Intelligence (AI), will enable the network provider to ensure next-generation connectivity and allow its customers to benefit from secure and reliable network performance as well as a constantly-improving user experience.

This agareement involves the transfer of around 400 experienced professionals to the telecom, who will continue to perform their current duties to ensure a seamless transition.

The of the network provider stated that the firm has made significant network improvements in 2019. By partnering with the telecom, the company will be able to deepen its focus on customer needs and behaviours while also remaining committed to developing a robust and fit-for-future network.

The firm has been partnering with the telecom company for nearly 10 years and is confident that this brings network modernization to the next level as the company prepares for 5G.

With increasing data traffic growth, automated network technology upgrades will boost the network provider’s competitivity via greater efficiency and network capabilities.

The telecom, on the other hand, is a global ICT leader investing approximately 18.5% of annual revenues in research and development over a variety of areas including 5G, AI and IoT; its solutions provide access to constant technology upgrades and improvements.

The Head of the Thailand branch of the telecom stated that extend their partnership with the network provider will is expected to reap great rewards. The company will leverage its global experience and use the latest tools and technologies in AI, automation and machine learning to leverage data-driven insights, enabling it to deliver enhanced performance focused on end-user experience.

In Thailand, the two companies have been working together since 2009 on 2G, 3G, 4G as well as the recent live 5G trials.

With a testbed at the network provider’s Never Stop Café, both companies showcased 5G use cases such as unmanned drones in smart cities, augmented reality (AR) technology and remotely-operated farming vehicles.

Moreover, the telecom’s Operations Engine is an end-to-end managed services operating model that creates sustainable differentiation as it evolves operations from being network-centric to user experience-centric.

It fundamentally changes our way of operating networks from reactive to proactive, leveraging data, automation and artificial intelligence.

Enabling Tech Firms to Boost the Digital Economy

The application of Industry 4.0 technologies in all spheres of life in Thailand will enable it to be more competitive in a world that is growing increasingly digital.

A part of Thailand’s strategy to do this is via the development of its Thailand Digital Valley in Chon Buri’s Sri Racha district.

The Digital Valley will firm up the country’s credentials as a hub of technology and innovation for potential investors; it is being developed out of a project formerly known as the Internet of Things (IoT) Institute, a core part of Digital Park Thailand in Chon Buri province.

The aim is for the valley to be a major incubation hub for local tech start-ups in critical sectors like agriculture tech, education tech, health tech and government tech.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com