Close this search box.

We are creating some awesome events for you. Kindly bear with us.

ETDA and TISI Partner to Develop Better E-commerce Industry Standards

Thailand E-Commerce Industry Standards
Image Credits: Thailand ETDA, Press Release

The Electronic Transactions Development Agency (ETDA), the Ministry of Digital for Economy and Society (DES) and the Thai Industrial Standards Institute (TISI) recently held a signing ceremony wherein they signed a memorandum of cooperation (MoC) on ‘Promotion services and implementation of digital government’.

It was noted that over the past several ETDA has overseen various e-commerce and digital initiatives and projects. As is expected this means the agency has had to deal with many cyber threats and holes in the infrastructure. This has made the agency’s varirous teams vigilant.

In order to fix and mitigate the effects of cyber-attacks and threat, the part step is to develop a strong cyber architecture. For this, the ETDA has created the ThaiCERT which works to monitor and solves cyber threats in real-time.

After this, the ETDA came forward to promote e-commerce, including strengthening SMEs in entrepreneurs and communities, with Go Online.

Today, Thai people use the internet a lot. More than 10 hours per day, resulting in Thailand’s e-commerce sector to grow by more than 10% per year, with a total value of over THB3.1 trillion. According to a survey conducted by ETDA, online shopping is one of the top five activities.

This rise is the use of e-commerce platforms has resulted in a rise in cyber-threats and attacks on consumers who have now become concerned about cheating and theft.

Thus, the 1212OCC Online Complaint Center was set up to provide a dependable place for people who have problems with online trading to voice their concerns.

Over the past year, there have been approximately 40,000 cases of complaints. In the past, the centre focused on solving ourselves. However, now the centre has enlisted the aid of law enforcement which they have found to be extremely effective.

This collaboration between ETDA and TISI is based on guidelines – the Comprehensive ASEAN Online E-Commerce Agreement on Online Consumer Protection. These guidelines provide useful information regarding how to watch out and publicize substandard industrial products that are bought and sold online.

In addition, it provides information on how to develop rigorous and comprehensive consumer protection protocols. This includes supporting the development of the issuance of important books by the Thai Industrial Standards Institute in electronic format as well as collaborating with various agencies, companies and institutions on academic, organizational development and digital standardization.

It was noted that the ETDA’s expertise on cybersecurity and trade renders the challenge of making products sold online safe and reliable a little easier. This is, therefore, the starting point of cooperation between ETDA and TISI.

The two parties aim to develop and set the standards for inspection and product quality certification. Moreover, it will promote and develop standards to create fairness in trading.

The two parties have joined hands to monitor non-standard products through Consumer Protection Development licenses made by TISI (which are available in electronic form).

This partnership has been recognised as another important step in raising the standards of Thai online trading to ensure greater efficiency and to protect Thai online-shoppers from predatory traders and sub-standard products and services.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.