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HK govt tech lab releases new robotic solution

Despite the uncertainty around COVID-19, Hong Kong’s Smart Government Innovation Lab has been putting out a slew of innovations develops by its various incubatees.

Recently, another one of its supported firms has developed a solution which is now ready to be acquired by other firms, government agencies and academic institutions.

Solution Description

The WCL RPA solution is an automation tool that can be used to automate the manual process and automate the repetitive matching process for improvement of process accuracy and operation efficiency.

With the enhanced system, the whole process can be shortened with boosted efficiency and increased matching rate.

It is particularly suitable to handle the automation of existing workflow in handling electronic applications and validating the received data against specific sources of the internet, searching for relevant market information from various websites to support application assessments, and inputting the collected information into the system in a pre-defined format.

The result is an improvement in efficiency and effectiveness for those manual processes that are repetitive, time-consuming and prone to error.

Application Areas

The solution can be applied in the areas of Commerce and Industry as well as Law and Security.

Technologies Used

The solution employs mainly Robotic Process Automation technologies.

Use Case

Reference #1: Brazil automates Business Intelligence process using the RPA Solution.

Case highlights:

  1. Profiled organization: Ministry of Economy and Finance of Brazil – Brasilia.
  2. Challenges: Gathering data from several repositories and reporting systems, the Treasury Bureau uses an involved process to distribute daily, critical reports for various departments. Brazil’s government needed a way to automate and improve the end-to-end process of reporting financial data.
  3. Solution: After researching several automation alternatives, the Ministry selected the RPA solution to tie together the disparate sources of data and create cohesive reports that are sent to the top levels of the government daily.
  4. Benefits: The Brazilian government receives timely information on the daily financial markers and status of the country, providing improved decision making in a volatile global economy while saving vast amounts of money in streamlined processes, improved productivity, and reduced data entry and reporting errors.

Reference #2: San Diego County – Health and Human Services Agency.

Case highlights:

  1. Profiled organization: The Health and Human Services Agency of the San Diego County Government provides various health and social services to citizens. The administration of its various public assistance programs requires a manually intensive process of verifications using two large and different applications.
  2. Challenges: Automating the complex, time-consuming verification process that utilized a legacy application, a document management system and a host of other process requirements.
  3. Solution: A non-invasive process was designed utilizing the front-end of both applications and provided a system for agents to complete all verification requirements with the press of a single hot-key.
  4. Benefits: The communication gap was bridged between two very different application. Non-invasive integration allowed reduced costs and risks, faster turnaround of the verification process and reduced human errors.

Reference #3: Electric power Utility in New York State.

Case highlights:

  1. Profiled organization: A power utility that produces between 35 and 40 per cent of the energy requirements for New York State. (The company’s internal policies preclude divulging its name in product case studies.)
  2. Challenges: Important time-sensitive information needed to be captured from diverse sources, then converted to a standard format and transmitted on an hourly basis, 24×7. The previous, manual process wasted employees’ time and disrupted their work.
  3. Solution: The IT staff used the powerful Web-capture and interoperability features of Automation the RPA solution to automate and schedule complex task-chaining, report-generation, and information-transmission operations.
  4. Benefits: Automating manual tasks increased productivity and reduced human errors, resulting in a strong ROI for the power utility company. Wayne Gowen, Senior Developer and Project Manager for the IT Group, reports that the RPA solution has paid for itself many times over.


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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


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