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HK goverment tech lab launches virtual waiting room

Hong Kong’s Smart Government Innovation Lab recently announced that it is looking for companies to apply to acquire and deploy a solution developed by one of its supported ventures.

Solution description

Queue-it is the original virtual waiting room, designed to put users back in control of their website performance during peak demand.

When online visitors exceed capacity, they are redirected to a customizable virtual waiting room and then throttled back to their website or app in a controlled first-come, first-served order.

Benefits of Queue-it

  1. Delivery: Protect reputation and create a seamless, branded experience for high-demand sales. Put visitors in a fair first-in, first-out line, harness queue psychology, and tap into social proof.
  2. Management: Control is at users’ fingertips with GO Queue-it, the web-based admin platform. Configure queue settings, monitor real-time queue traffic, and get data-driven insights into future sales.
  3. Protection: The platform allows users to serve genuine customers, not bots. Validate visitors using reCAPTCHA or Queue-it’s innovative Proof-of-Work challenge and verify that visitors have come from the queue.
  4. Exercise control over any situation
  5. Cover time-limited sales: Manage pre-sale build-up with a countdown pre-queue page. At sale start, visitors are randomized and assigned a place in line. Users neutralize any advantage to arriving early and offload early visitors from infrastructure. People who arrive after the sale starts get a first-come, first-served place in line.
  6. Queue visitors only when needed: Guard against sudden spikes in online traffic 24/7. Queue-it acts as a safety net that keeps the websites or apps from crashing. It constantly monitors website and app traffic levels and activates the queue only when traffic exceeds the thresholds users configure
  7. Get protection where needed: Users’ performance bottlenecks are specific to their website setup. With Queue-it they can protect their entire site or target worst bottlenecks. This flexibility means customers can browse and only enter the queue on resource-intensive actions like “Add to Cart” or checkout.
  8. Queue across any device: Every business has its device mix, but the future is clearly mobile. Queue-it is built to accommodate the unique challenges of mobile queuing. Visitors keep their place in line if they leave the browser or app, lock their phones, or have their phone run out of battery. Meet customers where they are and cover all entry points to infrastructure.
  9. Deliver a seamless brand experience: users don’t have to leave customers to decipher confusing error messages or frantically refresh the page.
  10. Create a branded experience with Queue-it’s versatile queue page. Engage visitors with promotional marketing content and keep them updated with real-time communication. This increases trust, loyalty, and customer satisfaction.

Application Areas

The platform can be applied across the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

Using the CDN edge and also the bot management with the queuing software to provide a satisfying environment to the visitor.

Use case

CuMask+ website: Queue-it providing the virtual queuing page to the CuMask collection on event-based to make the visitor satisfied and feel fairness when they visit the website.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com