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Indonesia: digital bureaucracy key to public service amid the pandemic

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Minister of Law and Human Rights, Yasonna Laoly said digital reform was the key to maintaining the Ministry of Law’s public services during the COVID-19 pandemic during a virtual meeting with the Presidential Advisory Council.

While there is urgent need deal with the virus and to prevent the spread of COIVD-19, it is as important to continue to serve the community and carry out responsibilities according to the duties and functions of Ministry of Law and Human Rights.

To ensure that there is continuing functioning,  the Ministry of Law and Human Rights is running a program to overcome COVID-19 through virtual applications and policies that they call digital bureaucracy.

It was pertinent to note, he said, that they had decided to implement a digital bureaucracy strategy four years ago and had been moving towards it.

Digital bureaucracy carried out by the ranks of the Ministry of Law and Human Rights was not limited to the work-from-home system or virtual presence facilities but also reached the public service sector in the Directorate General of the Ministry of Law and Human Rights.

He pointed out that digital bureaucracy carried out by his staff was as one of the factors that had limited the spread of the coronavirus in prisons so that it could increase PNBP (Non-Tax State Revenue).

In prisons and remand centres, the ministry had limited face-to-face visits and moved the interactions online. The aim was to limit physical contact as far as possible as it is one of the things that causes the spread of the Coronavirus in such facilities. With this in mind, they created the infrastructure and policies that allowed families to connect with their incarcerated relatives virtually.

They also created SOPs to improve the quality of IT-based services in other Echelon I units. One of them is through LockVid or Virtual Loket which can increase PNBP at the Directorate General of Intellectual Property because people can register copyrights, trademark rights, and patents from anywhere and anytime. This IT-based service accelerates services and reduces pressure due to the pandemic.

The ministry also recognised the critical role of technology in public relations (PR) in the organisation. Carrying out this tough task qualified human resources who have technical competences in keeping with the demands of the times.

PR is a very strategic role and is expected to be able to work with attention to several things, including work ethics, skills, and coordination. In addition, the speed of work in terms of information and public relations services is also important.

The Head of the Center for Data and Information Technology, Hermansyah Siregar, explained that currently, the ministry has hundreds of service applications, both external and internal. They have 627 applications, 386 websites and 1,031 applications based on websites.

For all applications that they deploy, the output is data. The ministry is currently developing a dashboard which consists of executive and public views, that will display all the data from the existing application.

Currently, there are 1,713 IT human resources (educational background), of which 60 are computer administrators, and 1,653 are IT functional. Of the total 25 human resources staff, there are only 4 computer administrators.

Effectively, the ministry lacks IT human resources but hopes that this year’s CPNS acceptance will be able to attract competent IT background personnel to become computer administrators, who can meet the expectations of IT jobs at the Ministry of Law and Human Rights.

Critical event management has come to the fore with the pandemic. Forecasting, planning and management of critical events help organisations and authorities prevent disruption of life and damage to property.

Governments rely on several, specific systems for critical event management. Such programmes are essential to national well-being especially with the increase in natural disasters. But, more often than not, they operate in isolation of each other. According to world experts in Critical Event Management – Everbridge, this siloed approach can create duplication in information and processes, data contradictions and, when unchecked, could lead to loss of life and damages.

Everbridge’s Coronavirus Preparedness can make a significant difference in mitigating harm caused by the pandemic. They provide richer intelligence and correlating threats with locations of assets and people ensuring more rapid and comprehensive incident assessment and remediation.

With the pandemic forecast to be around for some time, planning responses to adverse events must continue alongside COVID-19 management. In light of this, it is expedient for governments to re-look at their systems, tools, processes and platforms they have in place to manage critical events.

October 28, 2020 | 10:30AM IST | 1:00PM SG/HKT | 4:00PM AEST



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