Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Singapore to Pilot First Indoor Robot Runner Service

Image credit: www.grab.com/ph

A Singaporean multinational tech company announced a pilot robot runner service at Paya Lebar Quarter (PLQ) Mall. The robot runner will help to consolidate orders across several restaurants within the mall before handing them off to delivery partners at a central collection point for last-mile delivery. Through this pilot service, it is projected that the company’s delivery partners may shave off between five to fifteen minutes of the usual time taken to navigate shopping malls and collect each order.

Since the company introduced the mix-and-match feature to several malls last year, it has grown in popularity with consumers as they get to order from different restaurants within a mall and pay just one delivery fee. However, with the number of such orders increasing, delivery partners have found themselves requiring more time to manoeuvre their way through the crowd to locate multiple restaurants within the mall. This pilot aims to improve the delivery experience by reducing the overall delivery time, and potentially enable delivery partners to fulfil more orders per day.

The robot runner is designed in partnership with a robotics tech developer who specialises in designing a wide range of autonomous mobile robots. The robot runner will have the ability to learn about its surroundings through artificial intelligence (AI) and optimise for maximum efficiency. It also comes fitted with safety features such as built-in Light Detection and Ranging (LIDAR) sensors to detect incoming obstacles, an automated voice message that alerts shoppers of its presence and the capability to scan and monitor its immediate proximity in real-time to avoid sudden obstacles and prevent a collision. As hygiene is of utmost importance, the food cart on the robot runner will come fitted with a combination lock. The combination will be given only to participating merchants and the staff manning the collection point, to prevent tampering by passers-by.

With a central location for its riders to pick up orders and the use of technology to manage logistics workflow, the PLQ mall will be able to minimise people-to-people contact and do their part to safeguard the well-being of riders, tenants and customers. The mall is also working towards a longer-term collaboration with the tech company to meet the demands of customers and improve shopping experiences, said the General Manager of the Paya Lebar Quarter.

As a tech platform that serves consumers, merchants and delivery riders, the tech company is continually seeking innovative solutions that can improve the overall delivery experience for all parties. It is a fine balance to achieve and they believe that advanced technologies such as AI can help them do this well. The food delivery landscape is evolving very fast and the possibilities for innovation are endless, said the tech giant. The tech company is also thankful that the business hub shares the same hunger to break new ground through deep tech and has been extremely supportive of this pilot.

During the pilot phase, the robot runner will potentially serve up to 35 merchants in basement two of PLQ Mall and ferry approximately more than 250 orders per day. For a start, the tech company’s staff will guide the robot runner on its ideal route. This will allow it to learn, adapt and function effectively in a controlled setting. The pilot is expected to last for one month and the tech company will review its performance and viability before expanding this service to other locations.

Similarly, as reported by OpenGov Asia, as the pandemic propels restaurants and other businesses to keep their distance from customers, a Shanghai-based robotics firm also looks to bring its automated helpers to Singapore and other markets across the globe. The robotic servers wait by the kitchen for meals to come out. Staffers load them up and tell them which tables to go to via touchscreen. Then they roll off, deftly avoiding obstacles in their way.

The AI company focuses on indoor intelligent service robot, in the field of indoor autonomous d and providing intelligent unmanned delivery solutions. They have developed a variety of commercial service robots to meet different customers requirement. Their products are mainly applied in fields such as catering, medical care, hotels, entertainment, retail, venues, government affairs, offices, real estate, communities, banking, posts, finance, insurance, airports, stations, etc.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com