February 22, 2024

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Robot Waiters Soon to Serve Singapore, Other Markets

Image credit: www.keenonrobot.com/EN

As the pandemic propels restaurants and other businesses to keep their distance from customers, a Shanghai-based robotics firm looks to bring its automated helpers to Singapore and other markets across the globe. The robotic servers wait by the kitchen for meals to come out. Staffers load them up and tell them which tables to go to via touchscreen. Then they roll off, deftly avoiding obstacles in their way.

The AI company focuses on indoor intelligent service robot, in the field of indoor autonomous d and providing intelligent unmanned delivery solutions. They have developed a variety of commercial service robots to meet different customers requirement. Their products are mainly applied in fields such as catering, medical care, hotels, entertainment, retail, venues, government affairs, offices, real estate, communities, banking, posts, finance, insurance, airports, stations, etc.

The robots’ features are the following:

  • Touch sensor. The robot can return quickly with a single tap
  • UI that makes the human-robot interaction more friendly
  • Smart voice recognition receives users ‘orders accurately and gives response quickly
  • An infrared perception system that detects the status of goods in the pallet, the robot returns automatically as quickly as humans and help customers take away the empty disks

The robots are also equipped with an autonomous localisation and navigation feature. The multi-sensor fusion technology, based on LIDAR, machine vision, depth senor, etc., that can locate and navigate precisely. It can run smoothly and stably indoors even in a complex environment. The tech also has a vivid expression show that is based on an AI interactive engine, several bionic and vivid expression packages can be customised. The human-like emotions as happy, angry, sorrow etc., making communication more interesting.

Lastly, it has a multi robots collaboration programme. With a planning system, multiple robots can cooperate smoothly in the same working environment, elevating efficiency,

The tech company shared that they are responsible for roughly 85% of food-serving robots ever sold in China. The country has been a pioneer in service robots, thanks partly to relatively relaxed regulation that benefits budding businesses, and it already uses robots commercially in such fields as food delivery and security.

Production capacity was roughly doubled in 2020 to prepare for overseas expansion. The tech company stated that their factories all have extra space, and they plan to increase capacity to up to 200,000 units.

The tech has also gotten a big boost from the push to minimise the person-to-person spread of COVID-19. Its unit sales likely more than tripled to over 10,000 in 2020. Sales of service robots were to increase 34% to USD 2.94 billion in China in 2020, roughly twice as fast as for the world, according to one industry forecast.

The tech company and developer aim to have local units set up in at least 10 countries by the end of 2021. It opened a Japan arm in March with just under 10 staffers and is looking at South Korea and Singapore, as well as markets in Europe, North America, and the Middle East.

However, challenges are still at hand. While the developer is a relatively well-known company at home, it has little name recognition abroad. Clients appear more concerned about features than the price at this point. Many foreign markets also tend to focus heavily on the quality of customer service, meaning that robots and other automated solutions might not gain much traction among consumers seeking a more conventional experience.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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