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Robot Waiters Soon to Serve Singapore, Other Markets

Image credit: www.keenonrobot.com/EN

As the pandemic propels restaurants and other businesses to keep their distance from customers, a Shanghai-based robotics firm looks to bring its automated helpers to Singapore and other markets across the globe. The robotic servers wait by the kitchen for meals to come out. Staffers load them up and tell them which tables to go to via touchscreen. Then they roll off, deftly avoiding obstacles in their way.

The AI company focuses on indoor intelligent service robot, in the field of indoor autonomous d and providing intelligent unmanned delivery solutions. They have developed a variety of commercial service robots to meet different customers requirement. Their products are mainly applied in fields such as catering, medical care, hotels, entertainment, retail, venues, government affairs, offices, real estate, communities, banking, posts, finance, insurance, airports, stations, etc.

The robots’ features are the following:

  • Touch sensor. The robot can return quickly with a single tap
  • UI that makes the human-robot interaction more friendly
  • Smart voice recognition receives users ‘orders accurately and gives response quickly
  • An infrared perception system that detects the status of goods in the pallet, the robot returns automatically as quickly as humans and help customers take away the empty disks

The robots are also equipped with an autonomous localisation and navigation feature. The multi-sensor fusion technology, based on LIDAR, machine vision, depth senor, etc., that can locate and navigate precisely. It can run smoothly and stably indoors even in a complex environment. The tech also has a vivid expression show that is based on an AI interactive engine, several bionic and vivid expression packages can be customised. The human-like emotions as happy, angry, sorrow etc., making communication more interesting.

Lastly, it has a multi robots collaboration programme. With a planning system, multiple robots can cooperate smoothly in the same working environment, elevating efficiency,

The tech company shared that they are responsible for roughly 85% of food-serving robots ever sold in China. The country has been a pioneer in service robots, thanks partly to relatively relaxed regulation that benefits budding businesses, and it already uses robots commercially in such fields as food delivery and security.

Production capacity was roughly doubled in 2020 to prepare for overseas expansion. The tech company stated that their factories all have extra space, and they plan to increase capacity to up to 200,000 units.

The tech has also gotten a big boost from the push to minimise the person-to-person spread of COVID-19. Its unit sales likely more than tripled to over 10,000 in 2020. Sales of service robots were to increase 34% to USD 2.94 billion in China in 2020, roughly twice as fast as for the world, according to one industry forecast.

The tech company and developer aim to have local units set up in at least 10 countries by the end of 2021. It opened a Japan arm in March with just under 10 staffers and is looking at South Korea and Singapore, as well as markets in Europe, North America, and the Middle East.

However, challenges are still at hand. While the developer is a relatively well-known company at home, it has little name recognition abroad. Clients appear more concerned about features than the price at this point. Many foreign markets also tend to focus heavily on the quality of customer service, meaning that robots and other automated solutions might not gain much traction among consumers seeking a more conventional experience.

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