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Queensland Invests in Digital Service Delivery and Cybersecurity

The Queensland government will invest almost $40 million in cybersecurity and digital service delivery over the next five years as the state’s COVID-19 recovery gets underway. The region’s Treasurer unveiled the state budget recently, revealing a 2021-22 deficit that is $800 million lower than what was forecast just six months ago.

However, despite the significant improvement in the bottom line, budget papers reveal only a handful of IT initiatives for a second year in the wake of the pandemic. While budget papers show that the government achieved $750 million in savings in 2020-21, there is no indication of just how much of this is down to the paused projects. The government has, however, attributed $17.7 million to a reduction in ICT contract costs over four years, including savings in telecommunications contracts.

Funding boost for cybersecurity

Of the new IT initiatives, one of the largest is an $11 million investment in “whole-of-government cybersecurity enhancements” over two years. The funding builds on the $20 million allocated to the state’s cybersecurity protection unit in 2019 over four years, effectively doubling the government-wide spend over the next two years. Cyber security-related initiatives were one of only two areas unaffected by the six-month IT project freeze last year, the other area being critical safety-related initiatives.

The budget also allocates $11.3 million for the ongoing delivery of Smart Service Queensland’s Covid-19 call centre and online services including quarantine compliance and wellness checks. A further $17.3 million, including $4.4 million in 2021-22, will go towards the completion of the digital archives program, which will enable the preservation of digital government records.

The region’s Digital Economy Minister noted that the funding for digital services would ensure “Queenslanders remain connected in the digital world”. She said that the pandemic had “highlighted the ongoing necessity for remaining connected digitally and the growing need to enhance the digital economy”.

Law enforcement upgrades

In addition to the Department of Communities, Housing and the Digital Economy, the budget allocates just under $20 million to Queensland Police across several IT-related initiatives.

More than half of the funding will be spent on general “ICT technology”, while $4 million will be used for new and replacement body-worn video (BWV) cameras. A further $4.1 million will go towards the Queensland Police’s QLiTE tablet program, including $2.7 million for the development of new apps and $1.4 million for 1000 additional devices.

Last year, the government announced it would invest $35 million over five years deploying a further 5000 QLiTE iPads and 4500 BWV cameras to frontline police officers. The force will also receive $4 million to support “information systems development” at Queensland Ambulance Service and $3.7 million to support Queensland Fire and Emergency Services.

Queensland Ambulance Service has separately been allocated $5 million in 2021-22 for “information systems development” aimed at enhancing patient care and service delivery. The Department of Justice and Attorney-General will receive $7.4 million to expand and upgrade audio-visual capacity, including “video conferencing and in-custody court appearances”. The Attorney-General stated that the upgrade would “provide for the streamlining of some matters, enabling cost savings in both time and resources”.

The government is also investing $7.7 million in tranche three of the Department of Environment and Science’s government science platform over three years. The platform, which will make “data more accessible, integrated and reliable”, is expected to be used by the department to respond to environmental challenges.


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