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iPaaS for Simplifying Modern IT Management

According to a Government Accountability Office report, federal agencies plan to spend over US$ 100 billion this fiscal year on IT, most of which will be used to operate and maintain existing and legacy systems. The reasons that a large portion of technology budgets are still spent on legacy IT are because Issues like integration, compatibility and overwhelming up-front costs act as barriers.

The integration platform-as-a-service (iPaaS) model has created a cost-effective way to simplify IT management. iPaaS offers a cloud service for application, data, process and service-oriented architecture integration that supports cloud-to-cloud, cloud-to-on-premises and on-premises-to-on-premises scenarios. It allows for real-time integration and scales to meet the high-volume demands of mobile, extract and other technical environments.

As government IT leaders develop modernisation plans, leveraging integration platforms and adopting the iPaaS model will create a more connected government experience in spite of cloud complexity – and will allow non-technical workers to support integrations and improve citizen engagement.

Managing a complex cloud world

As agencies continue to embrace cloud solutions, looking at integration in a new way is critical. Each cloud application an agency uses likely has an important function — from supporting new employees to providing data to citizens. But often these functions and the data they house overlap, and the various applications cannot connect. For example, an agency may use different software in each of its departments, but whether the software is an HR tool, customer relationship management platform or a financial program, some functions should connect.

IT leaders must manage how information moves among software systems, so bringing together data with integration platforms can help them optimise, rationalise and connect application portfolios. iPaaS ensures a reliable, real-time data exchange between applications and databases with secure and reliable integrations that streamline processes and minimise complexity so federal agencies can meet their IT and administrative goals.

Leveraging fewer technical workers in IT roles

One of the other challenges government faces regarding modernisation is the demand for technical talent. iPaaS can provide a low-code interaction that empowers non-technical workers to accomplish many of the tasks normally reserved for their more technical peers.

Low code means integration and application development can be done without manual coding, offering a visual and user-friendly environment where users can configure applications. Agencies and systems integrators can connect systems quickly, flexibly and at lower cost using a low-code/no-code approach.

By empowering non-technical team members to support integrations and accelerate digital transformation, agencies can deliver on mission priorities faster. As the integration process becomes simpler through the use of iPaaS, agencies can reduce the number of technical employees needed to integrate systems manually, dedicating more staff to focusing on complex IT needs.

Simplifying the citizen experience

Many applications reach citizens directly and can be the first line of communication an individual has with an agency. Having to navigate disparate systems that don’t seem to communicate, receiving different results for the same request and needing to input the same personal details multiple times creates a frustrating citizen experience.

iPaaS simplifies citizen engagement, connecting applications and data sources to improve systems that may need to communicate with other agency departments as well as state and local entities, hospitals and insurance providers, ensuring information is made available seamlessly regardless of the original source.

Government organisations must be able to confidently access information to make strategic decisions and operate efficiently, while providing a better, more seamless and connected user experience. As government IT leaders look to improve interactions with both employees and citizens, iPaaS and integration platforms offer the necessary operational efficiency and ease of use to support innovative applications and modernisation initiatives.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.