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New Enterprise Content Management Solution Unveiled in HK

A tech firm operating under the Hong Kong Smart Government Innovation Lab announced that it has launched a solution that is now ready to be acquired by companies and institutions. The firm’s technology is a single Enterprise Content Management (ECM) solution for managing documents, content, processes and cases. Storing important information in one centralized place grants users complete control over it; unique records management and retention requirements are also well within users’ grasp.

OnBase is a single platform, with complete, end-to-end functionality for managing documents, processes, enterprise applications and cases. It can integrate with existing business applications and address the need for governance, risk and compliance through the management and control of the content to enables organisations to operate more efficiently, effectively, and adaptively.

OnBase solves the problems associated with managing content across a variety of databases, systems and physical storage locations. Users have a single place to implement security policies and control who can access information and exactly what they can do with it. It also protects users from disaster by maintaining electronic copies of all documents across multiple servers and locations.

Application Areas

The solution was designed to be implemented in the areas of City Management, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Housing as well as Law and Security.

Technologies Used

The solution employs the latest in Artificial Intelligence (AI), Cloud Computing, Data Analytics, Deep Learning, Internet of Things (IoT), Machine Learning, Mobile Technologies, Natural Language Processing as well as Robotic Process Automation.

Use case

The Benefits of OnBase for an IT Department

  1. One platform, unlimited applications across your enterprise

OnBase is a single product, not a brand representing a large portfolio of acquired products. OnBase combines the ability to manage content, processes and cases on a single platform. This minimises IT sprawl by decreasing the number of systems you need to manage while reducing data silos and disconnected applications.

Leverage a flexible, low-code platform for content-enabled solutions across an enterprise – rapidly configuring new and consolidating existing applications. With point-and-click configurability, users don’t need to be developers or database administrators to create and maintain an OnBase solution.

The solution is built on a single end-to-end architecture, available on-premises or in the cloud. With one system to support, maintain and upgrade, there is a lower total cost of ownership while maintaining IT governance and control.

  1. Configurable without code

OnBase is point-and-click configurable, allowing the user to use checkboxes, radio buttons and drop-down menus to quickly configure and easily change solutions. That means no expensive, time-consuming and difficult-to-maintain coding or scripting.

  1. Scalable across organisations

OnBase scales as requirements evolve, so users will never outgrow the OnBase system. The solution can be implemented in one department and then it can be grown over time as needs and requirements change. Speed and performance can be maintained even as expansion continues.

  1. Continually enhanced

The development of OnBase is 100% in-house and never outsourced. Since our beginning in 1991, we’ve averaged two releases a year – one major and one minor. This ensures OnBase remains relevant with evolving industry trends, stays current with technological innovations, and supports the latest operating systems, browsers and applications.

  1. Easily upgradable

With OnBase, all the solution’s components are upgraded together, eliminating the challenges of upgrading multiple custom-coded or point solutions. Take advantage of incremental parallel upgrades, minimizing downtime by allowing more than one OnBase version to run simultaneously.

Benefits of OnBase for a Business User

  1. Providing employees with a complete view of information

OnBase automates processes, manages important business content in one secure location and works with users’ other applications to deliver information whenever – and wherever – users may need it. Once users information is under control, they have visibility into the status of processes, documents and information while also supporting retention requirements.

Improves users level of service as it:

  • Allows customers, constituents and students to complete forms and make requests online
  • Provides real-time visibility into the status of requests, transactions and orders
  • Reduces time spent searching for documents and information
  • Reduces operating costs
  • Speeds processes by automating predictable decisions and providing useful tools to manage all surrounding tasks, activities and casework
  • Increases productivity by providing instant access to content and processes from anywhere, even a mobile device
  • Eliminates the costs of printing, shipping and storing paper by electronically capturing content
  • Minimizes risk
  • Allows easy enforcement of your security policies, controls access and tracks activities
  • Facilitates reporting and auditing of required and missing information
  • Automates retention and records management requirements


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