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Western Australia Water Corporation to Receive Digital Workplace Upgrade

WA’s Water Corporation has awarded a $59 million, seven-year contract for delivery of digital workplace and infrastructure managed services to an IT services company that specialises in cloud services. The contract, which has an option to extend for one year, also includes service delivery management and cross-functional IT services management.

The digital workplace services component includes service desk, desktop support, field services (including remote site visits), mobility services, standard operating environment (SOE) services and managed operating environment (MOE) services. The infrastructure managed services component incorporates on-premises infrastructure (including the operational technology environment) and cloud services.

The company’s Continuous Service Evolution delivery model was seen as a high-value differentiator. Continuous Service Evolution (CSE) provides customers with an always valued, always relevant service by placing specific attention on customer centricity, embracing measures of success beyond the conventional and delivering a continuous pipeline of iterative positive change.

The partnership will be heavily focused on strengthening jobs and skills in Western Australia by investing back into the community and driving local employment with a full onshore delivery model. This includes an emphasis on Aboriginal and Torres Strait Islander employment, commitment to delivering respective Reconciliation Action Plans, and the engagement and training of students, in particular females, in science, technology, engineering and maths (STEM).

The General Manager, Information & Technology, Water Corporation, said the focus is on innovative solutions. She noted that Water Corporation is excited to enter into this multiyear partnership with the company which strongly aligns with its purpose of sustainable management of water services to make Western Australia a great place to live and invest. She also said that the strategic partnership will focus on innovative solutions to provide the best experience for WA people from anywhere, anytime, across the state to ensure that Water Corporation can deliver great value to its customers, the people of Western Australia, now and in the future.

The Managing Director of the IT services company noted that the partnership offers opportunities beyond the nuts and bolts of the contract. He said that the partnership with Water Corporation provides the firm with an opportunity to contribute to the Western Australian community in line with its diversity and inclusion initiatives. Cultural alignment is great, with both organisations demonstrating an ongoing commitment and strength in working with the community to deliver innovative, reliable citizen services, he added.

The firm’s investment and focus on the heavy assets and utility sectors continue to enhance its capabilities and competitive advantage. The deal cements the company and its parent as the leading utilities service provider in Australia and New Zealand on the back of other partnerships.

With a network that spans 2.6 million square kilometres, Water Corporation is WA’s main supplier of water, wastewater and drainage services, servicing more than 2 million people across the state. WA government-owned electricity providers Western Power and Horizon Power, and a South Australian electricity transmission company also receive IT services from the aforementioned company.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.