Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Community Workshops to Address Digital Inclusion in NSW

The Department of Customer Service hosted online community workshops recently to understand the barriers affecting customers accessing digital identity services and products. The Executive Director of Identity for NSW noted that collaborating with customers would help ensure digital services were available and accessible to as many customers as possible.

She said that working alongside customers through community workshops will ensure that the government addresses the real barriers to their participation by exploring accessibility, digital literacy, affordability and security to deliver a digital identity solution which works for all NSW customers.

As NSW aims to be the most customer-centric government by 2030, the Minister stated they look forward to strong community input on how their digital solutions can address these obstacles. The government must ensure the digital services that are provided, work for all customers and all needs.

The Digital Identity program will allow customers to prove who they are online. This means greater access to government services for customers with a disability, time-poor customers or customers who live in rural or remote areas and would otherwise struggle to get to a Service NSW centre.

Developing services through collaboration and understanding the needs of customers was the key to delivering great results and building trust.

The Digital Seniors Card has received a customer satisfaction rating of 90 per cent and has roughly 40,000 seniors joining the program each month. The government will continue to collaborate with the people of NSW to deliver programs which fit their needs.

Now that the first-hand the needs of the customers through Have Your Say consultations, the Digital Inclusion consultations are already starting to provide identifiable trends, with customers ranking digital skills and accessibility as a key barrier to their participation.

As the Digital Identity program continues to grow, the Government and customers and industry will continue to collaborate to make a sure solution that works for everyone is delivered.

The Digital Restart Fund

As part of a modern government, the NSW Government has allocated $2.2 billion across four years to invest in digital transformation projects through the Digital Restart Fund.

The Fund is administered by the Department of Customer Service and funds iterative, multi-disciplinary approaches to planning, designing and developing digital products and services in NSW. It encourages projects that use modern methodologies and foster customer-driven business transformation and collaboration across the NSW Government Sector.

The Digital Identity Program

The NSW Government Chief Information and Digital Officer noted that the NSW Government was investing in the power of ideas to improve lives and ultimately, the future, and believes the NSW Government’s Digital Identity program would play a big role in delivering a modern, digital government for the customers of NSW.

He added that the NSW Government’s Digital Identity program will allow NSW customers to conduct a range of new transactions online, providing greater accessibility to government services and better support for customers with disabilities, and those in rural, regional or remote areas.

The NSW Government’s Digital Identity program will provide customers with greater control of how and where their information is shared and enhanced privacy protection against identity fraud and theft associated with physical documents.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.