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Hung Yen, Vietnam Offers Essential Public Services Online 

The Hung Yen province is now providing 21 out of 25 essential public services on the National Public Service Portal. It is following the directions outlined in the government’s project to enhance the use of population data and e-identification and e-authentication mechanisms.

The province’s one-stop-shop system and online public service portal have connected and exploited data from the National Population Database, and synchronised and integrated 984 administrative procedures on the National Public Service Portal. Officials believe that the use of information technology in state governance will bring about profound changes in public administration services and transform the thinking of people in leadership roles.

To date, over 50,000 online applications of the province have been handled through the National Public Service Portal. Provincial leaders are directing departments to follow the directions of ministries at the central level to be able to provide the remaining four services on the national portal soon. Also, departments have been urged to promote the active use of online public services by locals.

In January, Prime Minister Pham Minh Chinh signed a decision approving a project to develop the population database and applications for e-identification and e-authentication. Under the scheme, apart from the database and applications, citizen ID cards with electronic chips will serve administrative procedures and online public services supply, socio-economic expansion, and digital citizens development.

Earlier this month, during a meeting with leaders of the municipal People’s Committee, the Deputy Prime Minister, Vu Duc Dam announced the project is being piloted in Hanoi. The city’s departments and units have been directed to closely coordinate and establish inter-sectoral task forces to tackle emerging issues.

Furthermore, Minh recently ordered raising the proportion of people using online public services from the present 18% to 50% by the end of 2023. He requested authorities to simplify 59 administrative procedures between state agencies and increase the satisfaction level of people on administrative procedure settlement to 80% by 2023 and 90% by 2025. The rate of administrative documents received and processed online via public administrative units must achieve over 90%. Moreover, by the end of June next year, all the documents handled by ministries and agencies and provincial-level administrative agencies must be processed online.

So far, Vietnam has reduced and simplified over 1,100 business regulations and approved the plan to reduce and simplify 1,700 regulations at 125 legal documents. Meanwhile, 699 administrative procedures have been approved for decentralisation, accounting for 13.47%. Currently, there are 11,699 one-door administrative units nationwide, including 57 provincial-level units.

53 out of 63 localities have been integrated into the public service portal and the electronic one-stop information system. The nation has provided 3,805 public services online at levels 3 and 4 with more than 2.8 million accounts. Over the last eight months, over 4.78 million documents were processed online, three times higher than the same period last year while more than 129.6 million documents were synchronised, doubling the figure made in the same period in 2021. More than 2.6 million online payment transactions worth over US$ 117 million were carried out, 16 times higher than the same period last year.


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