Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Unique Identification Authority of India Launches Chatbot

To enhance user experience, the Unique Identification Authority of India has launched its new artificial intelligence (AI)/ machine learning (ML)-based chatbot, Aadhaar Mitra. The government’s flagship programme Aadhaar is a 12-digit unique identification card that serves as proof of identity and address for Indian citizens.

The Aadhar Mitra chatbot comes with enhanced features that allow users to check Aadhaar enrolment/update statuses, track Aadhaar PVC card statuses, and get information on enrolment centre locations, among others. People can also register their grievances and track them using the chatbot. It is available in English and Hindi. The chatbot can be accessed on the UIDAI website’s home page and the resident portal. Users can start a conversation with the chatbot by clicking on the blue “Ask Aadhaar” icon.

According to the Ministry of Electronics and Information Technology (MeitY), UIDAI has a robust grievance redressal mechanism comprising UIDAI HQ, its regional offices, the technology centre, and engaged contact centre partners. Over the past few years, the government has been striving to make Aadhaar holders’ experience progressively better.

A resident-centric coordinated approach has enabled UIDAI to resolve nearly 92% of customer relationship management (CRM) grievances within a week, MeitY said. The organisation is facilitating ease of living and is further committed to strengthening its grievance redressal mechanism. To efficiently lodge, track, and resolve grievances, the new CRM solution can handle a variety of channels like phone calls, emails, chatbots, web portals, social media, letters, and walk-ins.

UIDAI has topped among all group A ministries, departments, and autonomous bodies for resolving public grievances in the rankings report published by the Department of Administrative Reforms and Public Grievances (DARPG) for October 2022. This is the third month in a row UIDAI has topped the rankings.

The rate of Aadhaar adoption and usage has been steadily increasing and continues to progress well. Most public services can only be accessed using an Aadhaar card as it is mandatory for mobile and Internet connections.

In September, 252.5 million e-know your customer (KYC) transactions were executed via Aadhaar, almost a 7.7% jump compared to August. An e-KYC transaction is carried out only with the explicit consent of the Aadhaar holder. It eliminates physical paperwork and in-person verification requirements for KYC. Aadhaar e-KYC service is playing an increasingly crucial role in banking and non-banking financial services by promoting a more transparent customer experience, the government recently claimed. As OpenGov Asia reported, the total number of e-KYC transactions via Aadhaar reached 12.97 billion by the end of September.

Further, 15.49 billion last-mile banking transactions were carried out through the Aadhaar Enabled Payment System (AEPS) and the network of micro-ATMs by the end of September. Also, in the same month, over 210 million AEPS transactions were carried out across India.

1.75 billion authentication transactions were carried out via Aadhaar in September. Most of these monthly transactions were done by using fingerprint biometric authentication, followed by demographic and OTP authentication. A total of 82.5 billion authentication transactions were completed by the end of September.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.