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Digitalisation for Impactful Bureaucracy Reform in Indonesia

The Indonesian government is actively driving bureaucratic reform by working on the Electronic Based Government System (SPBE). The SPBE will work with ministries, institutions and local governments. The SPBE digitalisation effort is the key to accelerating the performance of an efficient government and services for the community.

Abdullah Azwar Anas, the Minister for Administrative Reform and Bureaucratic Reform (PANRB) believes that digitising the bureaucracy is vital to speeding the performance of an effective bureaucracy. It will also have an impact on other areas of government services. He cited several countries with a high SPBE index, which directly affects public service and confidence.

“If we look at the SPBE in countries like Denmark, Finland, South Korea, New Zealand and Sweden, the SPBE score is good, which parallels the corruption perception index, which must be good. The level of ease of doing business is high and the law enforcement index or the rule of law is great,” he shared following a Plenary Cabinet Meeting at the State Palace in Jakarta.

Erwan Agus Purwanto, Deputy of the Ministry of PANRB for Bureaucratic Reform, Apparatus Accountability, and Oversight, clarified a misunderstanding over the prior execution of bureaucratic reform. The bureaucratic reform initiative appears distinct from the development programme and is limited to administrative responsibilities.

However, according to Eko Prasojo, Executive Secretary of the National Bureaucratic Reform Steering Committee (KPRBN), bureaucratic reform and development are inseparable. As a result, the new thematic bureaucratic reform roadmap will emphasise the impact on the community and the achievement of national development goals.

Currently, government agencies are evaluated using more than just the document-based Self-Assessment of Bureaucratic Reform Implementation (PMPRB). However, bureaucratic reform is assessed based on efforts made and planned to achieve development goals.

The Ministry of Administrative and Bureaucratic Reform is nearing completion of the Digital Public Service Mall (MPP). This system will integrate multiple governmental services at many levels, from central to regional, on a single platform. Digital MPPs are now present in 112 metropolitan districts in Indonesia. In the future, citizens, for example, can control their national identification (KTP) online via the digital MPP.

In addition, the ministry has worked with the state firm (BUMN) to expedite the integration of public service portals, especially those in the transportation sector. The ministry summoned railroad, airline, ship, bus and ferry state companies’ representatives to debate and sketch the transportation-integrated public service portal.

“Digital transformation is broader than simply changing offline services to online, but how to integrate all service areas to produce business process changes and create ‘value’ that gives service users satisfaction,” PANRB Ministry Deputy Secretary for Public Services Akik Dwi Suharto Rudolfus reminded.

In the first quarter, the integration of public service portals concentrated on cross-border services such as passport, pilgrimage, and visa services. One of the initiatives is creating a database of electronic-based public transportation services.

The inventory seeks to identify the business process systems developed by each mode of transportation operator in Indonesia. As a priority, three services will be integrated into the Public Service Portal super apps: passenger safety services, integrated ticket buying services, and departure scheduling information services. The move to digitalisation is linked to business processes. According to the findings of a poll, individuals require convenience when using this means of transportation to help guide them to go places.


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